Quality Manager

Kimberly Keown

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• Powell, OH. 43065 • Residence: 740-***-**** • Cell: 614-***-**** • abnw6z@r.postjobfree.com

Summary/Objective

Highly motivated Quality /Technical Manager and leader with a proven ability to build consensus and guide teams to

deliver top performance. Demonstrated ability to apply innovative and creative solutions to solve operational performance

issues while supporting corporate initiatives and customer expectations.

Experience and Achievements

Zomax (Inoveris/Metatec) - an Optical Disc Manufacturer and Supply Chain Company – Dublin, OH.

Title: Manager Quality Systems / Premastering / Duplication Services 2006-2009

• Directed and completed all activities required to achieve ISO 9000 certification.

• Prepared and executed the site Quality Manual and Quality Plan.

• Responsible for creating and approving all site quality activities, policies, procedures and work instructions (SOP’s) for

manufacturing, assembly and direct distribution.

• Established all departmental KPI’s and metrics.

• Developed and implemented AQL sampling plans.

• Captured and classified all internal/external non-conformances for trend, root cause and Gap analysis using SPC

techniques and metrology to identify needed areas of improvement.

• Investigated and reported COPQ (Cost of Poor Quality).

• Reduced scrap/waste/re-manufacture cost by approximately $ 190,000 over a two year period.

• Performed all diagnostic testing (electronic signals, format, book spec) to determine root cause of reported defect.

• Championed cross-functional process improvement teams and effective Corrective Actions to reduce non-conformances

by 97% over a two year period. (CAPA)

• Decreased all assigned departmental errors by 98% while decreasing operational costs through cross training and process

refinement.

• Developed Internal Auditors training and implemented site wide process and inventory location audits.

• Reviewed contractual and technical documents to determine and implement strategic planning for quality control of new

services and product launches. (Product Management)

• Developed and Implemented proper QC testing for phone flashing service offering.

• Responded to Customers with investigative findings and CA during periodic Quality Board Reviews, site visits and

SCAR reports.

• Initiated Quality Management meetings to address quality issues plant wide.

• Created and reported monthly / YTD company quality scorecards to executive management.

• Established and implemented multi-site quality controls to verify insourced and outsourced product including a “Virtual

First Article” verification method.

• Troubleshoot and recommend changes to Assembly DAR software project/batch tracking system.

• Maintained Complaint database system for tracking internal and external product defects.

• Maintained Preventative/Corrective action database for tracking and analyzing effectiveness of implemented actions.

• Maintained vendor/supplier database.

• Responsible for communicating and requesting VCAR’s.

• Worked with all levels of the organization to establish collaborative and accountable cross functional relationships.

• Responsible for hiring, training, directing staff and writing processes for; Inbound/Outbound Inspection, First Article

Builds and Prototypes, In Line process checks, Final Acceptance, Internal and External Non Conformance Investigation

and Reporting.

• Developed and maintained departmental budgets, assuring adequate personnel and equipment was available on all shifts

in order to guarantee quality standards were upheld.

• Determined metrics, collected data and applied strong analytical skills to present accurate scorecards to executive

management.

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Cinram Digital Media Services (formerly Warner Advanced Media Operations)- Olyphant, PA

Title: Audio Engineer/Multi-Media Specialist 2001-2006

• Performed all audio encoding, QC analysis, digital editing/correction, sound to picture corrections, format and timecode

conversions.

(Warner Bros., New Line Media, Lions Gate, HBO, Universal, LifeTime, Sundance Channel, Screen Media, etc.)

• Performed DVD-Audio and DVD-Video authoring and title QC analysis.

• Developed studio design, wiring, and equipment location/integration to optimize work flow and efficiencies.

• Created and developed departmental ISO procedures and detailed training manual for audio processing.

• Researched and developed new service offerings for DVD-ROM and DVD-Video and created and presented client

demonstrations.

• Responsible for developing, implementing and reporting Cinram and customer quality standards.

• Served as technical contact for internal and external customer issues.

• Maintained and calibrated all equipment. Maintained Software and Hardware updates (PC and Mac).

• Maintained electronic database of all projects processed and delivered monthly reports for profit analysis and data

tracking.

• Established and maintained internal/external customer relationships to better improve quality, processes and production.

• Responsible for troubleshooting and process analysis to determine root cause of title malfunction or playability issues.

Metatec International - Dublin, OH 1992-2001

Title: Manager - Premastering Services (1996-2001)

Title: Supervisor/Audio Technician (1992-1996)

• Established technical standards.

• Performed beta testing for software vendors.

• Responsible for budget planning and adherence of all premastering departments.

• Trained, hired and supervised all premastering associates.

• Managed all processes and developed detailed ISO procedures and training materials for Audio and ROM Premastering,

CD-R duplication, DVD-ROM builds and DVD Video formatting procedures.

• Established duplication and burn on demand service offerings.

• Implemented ISDN and WamNet! Services and Digital Audio Workstation processing.

• Maintained a “less than .01%” non-conformance record within all managed departments.

• Served as a lead ISO Auditor.

• Prepared and presented quality information to Management Team including problem resolution status, updates and

tracking.

• Responsible for departmental troubleshooting and process analysis of all int/ext reported concerns to determine root cause

and implemented appropriate temporary and permanent corrective actions.

• Established and maintained vendor and customer relationships.

• Participated in pre-sales/marketing processes to understand customer’s expectations and implemented process to meet and

exceed these requirements.

• Maintained and calibrated all equipment. Maintained Software and Hardware updates (PC and Mac).

• Responsible for the purchase and installation of all premastering equipment, software and hardware.

• Maintained electronic database of all projects processed. Created monthly reports to analyze customer trends and profit

analysis.

• Established and maintained internal/external customer relationships to better improve quality, processes and production.

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Technical Skills

• 17 years of experience in CD/DVD manufacturing.

• 10 years experience in QC/QA and related processes.

• 9 years experience in Manufacturing, Supply Chain, Assembly and Pick-Pack operations.

• 15 years experience with audio processing, conversion, editing, mixing and sound design.

• Experience with analysis and improvement tools such as: GMP, Lean Manufacturing, Six Sigma, Kaizen, Kanban, ISO,

Safety, 5S and 8D.

• Expert in Process Mapping

• Computer savvy with PC/Mac maintenance, troubleshooting and networking experience

• Advanced user of all Microsoft Office apps, including: Access database creation, Access Report generation, Excel

Programming. Excel generated reporting, PowerPoint, Publisher, Project, SharePoint usage and Visio flowcharting.

• Data collection expert in developing performance metrics and business analysis

• Experience with ERP/MRP system (BaaN)

• Proficient using calibration and analysis equipment and tools (Caliber, Oscilloscope, Frequency analyzers, Loop back

testing devices, etc.)

• Understanding of acoustic measurements and dampening/absorption techniques

Managerial Skills

• Excellent project management skills, particularly in dissecting projects into required sequential steps and managing

multiple priorities simultaneously.

• Proven experience with problem analysis and resolution at both a strategic and functional level.

• Demonstrated ability to lead and empower others.

• Proven record of excellent root cause analysis and implementing preventative quality solutions.

• Ability to organize, manage and motivate multi-functional teams to meet agreed business objectives and targets.

• Experience working across organizational lines to achieve creative and effective solutions.

• Proven ability to drive strategies to enhance both customer satisfaction and meet company goals.

• Demonstrated experience in business analysis, performance metrics, and identifying corrective actions needed to comply

with contract requirements.

• Excellent interpersonal skills (e.g., partnering, conflict management, mentoring), with strong verbal and written

communication skills.

Professional Growth

• Kaizen, Kanban & Lean Manufacturing Principles/Tools : Definity Partners, Columbus, OH.

• ISO 9000 Quality Systems Internal Auditor Development Course (Metatec and Cinram)

• CD Mastering Techniques and Advanced Media Diagnostics: DCA, Cushing Oklahoma

• Sonic Solutions/DAW/DVD Training Course: Novato, California

• Dale Carnegie Leadership Training Course (Metatec)

• MacAcademy Workshop: Columbus, Ohio

• Supporting, TroubleShooting and Optimizing Windows (Microsoft Certified)

• Productions Assistant for Grammy Winning Album : Earl Wild (Classical Pianist)

• DVD Course: University of California, Los Angeles

• NAB (National Association of Broadcasters) seminars and exhibitions

• AES (Audio Engineering Society) seminars and exhibitions

• Replitech seminars and exhibitions

• DVD Pro: Seminars and Workshops, Santa Barbara, California

Education

Bachelor of Science Degree: Ball State University, Muncie, Indiana

Emphasis in Music Engineering Technology, Music Composition, Computer Science, Applied Physics

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