Engineer Support

Garlin Calloway Jr.

**** *. ****** *** ********, Ohio 43227 614-***-**** 614-***-**** cell

INFORMATION TECHNOLOGY SPECIALIST

Solutions-oriented IT Support Specialist with notable support success working with broad range

of corporate IT initiatives while participating in planning and implementation of information

support solutions in direct support of business objectives.

Experienced LAN Administrator

Experience with Cisco network device management and maintenance, routers, switches,

Etc.

Experience creating policy packages to lock local workstations, Mapping User and

Network drives through Login Scripts.

Adept at developing effective solutions for hardware and software issues, technical

documentation and providing service for technical/business specification needs.

Excellent communication and interpersonal skills with technical and non-technical

people.

* Platforms used: Cisco, Novell, Microsoft Windows Server operating systems from NT to

Present, Linux (Red Hat, Susi), Mac OS

* Networking knowledge: (Cisco BGP, IGRP, RIP), TCP/IP, (Novell IPX/SPX), Ethernet,

Token Ring, FDDI, VPN, SSH, SecureID, PGP, PKI

* Tools used: Pointsec Encryption, Integrity Agent, VPN Client, LAN Manager, Solar Winds,

HP OpenView, Checkpoint Firewall, Norton Firewall and Ghost, McAfee/Norton Virus

Protection Utilities, IBM Tivoli, Lotus Notes, Microsoft Office System (including Word, Excel,

PowerPoint, Access, and Outlook), Microsoft Project and Visio.

PROFESSIONAL EXPERIENCE

The Huntington National Bank, Columbus, Ohio 2001 – 2008

IT Support Specialist

Manage Campus information-technology systems. Collaborate with internal and external

departments for problem resolution, Adhere to ITS (Information Technology Services) Standards

and Practices. Facilitate Teamwork within ITS and partner with Business Partners on Projects and

Upgrades/Updates. Supervise daily activities within my ITS queue.

A $54 billion regional bank holding company

Daily LAN administration duties to support maximum production by reducing down time

and increasing employee performance.

Maintain and adhere to Sarbanes-Oxley controls meet the requirements to comply with

the laws.

Working with internal programmers on SAP and Enterprise Service-Oriented

Architecture projects resulting in quick problem resolution and ease of functionality.

Creating and delivering packaged applications to the internal customers resulting in ease

of LAN administration.

Creating several reports that will run on the LAN server resulting in low down time for

the campus and to track network issues for quick resolution.

Working with ISS departments to upgrade/install new applications and set the appropriate

rights resulting in ease of administration for both groups.

Collaboration with the Risk Management department to provide database support to

increase timely risk analysis scoring and client assessment objectives.

Northland Diversity webmaster to increase awareness in diversity issues, for diversity

news updates making information accessible to customers, and increasing diversity

program volunteerism.

RHI CONSULTING, COLUMBUS, OHIO 2000 – 2000

OCLC Contractor

Dedicated IP or Internet Customer Support of lost WAN connections via Trace Route Software

and Network Problem Resolution Protocols, Customer Support with Internet connections, solving

Browser related problem with Internet Explorer and Netscape, Telecommunication Setup of

Specialized software via Telnet, Customer Support Troubleshooting Software related problems

via Telephone and E-mail, Customer Support for Spanish Speaking Users via E-mail.

PRECISION CONCEPTS, Columbus, Ohio 1998 – 1999

Computer Systems Engineer/Network Installer

A small Corporation with less than 100 employees

Provided comprehensive remote and onsite support for customers including PC custom building

and break fix support for key accounts of all sizes.

Desktop custom builder and delivery service to major accounts such as the State of Ohio.

On-site training facility providing computer service and maintenance.

Personal initiative to earn my A+, and Multiple Microsoft Certifications through the

Employee Education Program.

EDUCATION AND CREDENTIALS

Bachelor of Science Degree in Business Administration

Minor in Management concentration in eMarketing

FRANKLIN UNIVERSITY - Columbus, Ohio

Professional Training and Certifications

CCNA - Cisco Certified Network Associate

Microsoft Certified Professional

Comptia A+ Certified

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