Manager Sales
Resume:
ARTHUR J. HYMEL
Little Rock, AR
EXPERIENCE SUMMARY
Proven leadership: over 10 years management experience. Background is primarily in the area
of information management, information system development, and business intelligence and
analytics; specifically as they pertain to marketing and business operations. Has a wide range of
industry experience including Private Equity/Strategic Investments, Telecommunications, and
OEM (B2B) Marketing and Business Development.
JOB SUMMARY
ALLTEL CORP
DIRECTOR OF INFORMATION MANAGEMENT, Little Rock, AR, January 2009 to PRES.
Responsible for all Alltel Information, Data Repositories, and Business access to information.
Responsible for identifying budget and resource needs required to meet organizational
requirements. Work directly with leaders in other functional business areas routinely to map out
strategic direction and insure that all information management efforts are in line with overall
corporate objectives.
DIRECTOR, INTELLIGENT ANALYTICS, Little Rock, AR, March 2008 to January 2009
Lead and grow Alltel's Business Intelligence organization. Bring in key talent to manage and
execute the development and implementation of Alltel's Enterprise Analytics, Dashboards and
Automated Reporting to Executives, and query support to Analysts across the entire enterprise.
The organization is responsible for providing intelligent analytic, reporting, dashboarding/score
cards, and query support for the entire Alltel enterprise.
- Provided Business Intelligence and Analytic solutions with an estimated $7.5MM annualized
benefit to the company in first half of 2008.
- Reduced reporting burden to business by approximately 10,000 FTE in first half of 2008
through report automation and dashboards.
STAFF MANAGER, BUSINESS INTELLIGENCE, Little Rock, AR, July 2007 to March 2008
Establish a core competency at Alltel around Business Intelligence best practice. The
organization will be responsible for providing intelligent analytic, reporting, dashboarding/score
cards, and query support for the entire Alltel enterprise
- Built ground up Analytic (SAS) capabilities for conducting business analysis on company
information; a key element of Alltel’s new business strategy which will position the company to
become the number one wireless carrier within its addressable markets.
- Attracted and hired a team of analysts with desirable analytic experience and skills.
- Built ground up Reporting (Dashboarding) capabilities for Alltel. Allowing a first-ever view
into the business, by the business.
- Launched first-ever Business Product Dashboard, giving Alltel a daily feed of subscription
activity for key product areas. Within the first week this application provided key insight into
over 100 different product areas by key performance metrics (eg. revenue, costs, and units sold).
STAFF MANAGER, CUSTOMER RESEARCH AND ANALYTICS,
Little Rock, AR, March 2006 to July 2007
Developed and led a strategic database marketing team within the Customer Strategies
organization. Provided analysis and strategic direction regarding customer segmentation, and
analytic reporting around lifecycle management. Drew insight into our customers that allowed
Alltel to market more intelligently.
- I was sought out and recruited to develop and lead a Customer Insight team at Alltel.
- Within the first 3 months, led the development of a Customer Segmentation System to be used
throughout marketing for strategic marketing efforts. The Segmentation System developed
captures customer’s attitudes, values, behaviors, and demographics.
- Also in the first 3 months I led the development of Customer Profitability metrics and a High
Value Indicator that are now used by Customer Reps and our IVR system to route high priority
customers appropriately and extend special retention offers to our “best” customers, improving
retention by 93% without negatively impacting operating income.
- Within the first 6 months, I attracted key talent and doubled the size of the team.
- Within the first year, I improved data accessibility in the Information Warehouse by over 90%
- Also within the first year, I built an in house modeling capability, allowing us to quickly build
regression models against over 100 key customer date elements using SAS, SPSS, or JMP.
- Designed and developed recurring key customer reports in support of Business Operations.
- Developed an Analytic Assessment that provides a customizable Customer Portrait Analysis
Report (CPAR) built on 100 key customer data elements and a quantitative mapping to our
customer attitudinal quadrants so that we can pull existing research on the customer subset.
Insights are not limited to regurgitating the statistics but are interpreted for the Business Leaders
to provide necessary Thought Leadership beyond the numbers.
ACXIOM CORP
TEAM LEADER, ANALYTIC CONSULTING, Little Rock, AR, 2004 to 2006
Led and directed Acxiom's Business Intelligence and Analytic Consulting group. Provide key
support to Acxiom's broad client base regarding Business Intelligence and Analytics. Develop
business intelligence and analytic solutions for all clients across multiple industries, including
Financial Services, Banking, Telecommunications, Travel and Entertainment, Package Goods,
Insurance, and all other industries that are a part of Acxiom's global client portfolio.
- Hand selected by leadership to develop and grow Analytic Consulting and Services business
- Led a team of 27 associates: 13 Acxiom associates and 14 contracted associates
- Coordinated all business unit activities with clients and provided a single point of contact for
the sales team to interface with.
- Led consulting team to first year revenues 200% above projections; profitable in first year.
- Grew Acxiom team from staff of 5 to 13. Petitioned leaders for positions and got approval.
- Supported team growth by incremental revenue gained through long term consulting contracts.
- Packaged and presented our consulting capabilities side by side with sales to top tier clients
- Led establishment of reporting metrics for senior leadership; present results weekly
- Created and implemented a time tracking system and project tracking system to effectively
manage deal flow and produce "best practice" reporting to senior leadership
ONDAX, INC.
DIRECTOR OF MARKETING AND BUS. DEV., Monrovia, CA, 2003 to 2004
Led the strategic direction of the company and placement of technology into appropriate markets
to expand company market opportunities. Provide sales forecasts and lead all client relationships.
Responsible for building relationships with partners and investors for company funding needs.
- Identified two very large market opportunities from core technology, expanding addressable
markets by over $1 billion and revenue potentials by an additional $20 million in 2006, an
increase of 326% over previous estimates.
- Increased customer base by over 100% in last 2 months with the addition of 10 new teir-1
corporate customers. This customer base represents over 50% of the addressable market for
these products.
- Analyzed and revised company business plan. Identified a previously overlooked near term
capital shortage, and provided a business solution to this shortage through new sales
opportunities, by focusing on higher margin business.
- Increased product yield from 75% to over 94% and reduced product inventory requirements by
50% by identifying multiplexing technique which could be applied to product during
manufacturing. Technique is being filed for patent.
- Identified a new technology concept which will reduce customer component package
requirements and generate government development funds. Technology is being filed for patent.
FREELANCE CONSULTANT, Elmira, NY, Spring 2003
- Created the core business and sales strategies for local fledgling companies.
- Proposed and led the execution of tough restructuring actions for these businesses in the face of
declining global markets.
- Finally picked up by one of my portfolio companies to become a full time employee to the
business.
CORNING, INC.
SENIOR ASSOCIATE, CORPORATE VENTURE CAPITAL, Corning, NY, 2000 – 2003
Led investment decisions and portfolio management for Corning's $50MM venture capital fund
targeting seed and early round investments in the area of Advanced Materials, Photonics, and
Fiber Optics, and their application in the Telecommunications Industry.
- A lead investor in Corning’s $50MM venture capital fund targeting seed and early round
investments in the area of Photonics and Fiber Optics.
- The Portfolio has realized over $70MM in returns with 7 companies still under management,
making it the most successful fund in its category during that time period.
- I spearheaded identification of new applications and top market opportunities for new
technology for potential customers that significantly improved entry into new markets.
- Negotiated final investment terms with customer company management, resulting in
agreements for guarantee of at least 80% share of future purchases and use of Corning fiber in
their laboratories resulting in $1 million in sales the first year.
- Improving valuation accuracy 95% and reduced investment costs 50%.
- Led development of synergies between Corning products and customers that resulted in new
market opportunities for Corning.
- Designed and implement new business tracking system; improved customer relations
management 100%.
SENIOR MARKET DEVELOPMENT ENGINEER,
MERGER AND ACQUISITIONS, Corning, NY, 2000 (4 mons)
- Led market analysis for optical transmission product; identified competitor’s strengths and
weakness providing potential business strategies for optical market.
- Identified new optical transceiver market opportunities by identifying key competitors, unit
average selling prices, sales, price experience curves, and future technology trends.
- Identified acquisition targets and prepared business proposals around these opportunities for
consideration by Corning’s senior management.
UNITED STATES AIR FORCE
SENIOR ANALYST, San Antonio, TX, 1997 – 2000
Led a team of 8 Air Forcer personnel in the analysis study of training programs and policies for
the Air Education and Training Command. Also, served as the Program Manager for the Air
Force's Pilot Candidate Selection Method (PCSM).
- Analysis led to annual saving of $19 million in training cost.
- Program Manager for the Pilot Candidate Selection Method (PCSM). Managed $250,000
operation and maintenance annual budget including a $185,000 contractor logistic support
contract supporting 150 systems worldwide; supervised team of 8.
- Organized and led (without immediate authority) 15-member committee of scientist across all
services to develop a 5-year plan for Aviator Selection Tests.
- Reduced PCSM yearly operations and maintenance costs by 50%.
PROGRAM MANAGER, Bedford, MA, 1995 – 1998
Led the development and deployment of multi-million dollar command and control systems
deployed world-wide. Also, led system development and integration efforts in direct support of
Air Operations Command and Control in Bosnia and Korea.
- Managed $3 million annual budget and supervised 10 personnel.
- Led 8-member team in reengineering information system for forces in Korea
- Reduced network complexity by 85% without compromising security.
- Improved user acceptance and increased system usage 250%.
- Reduced training time 50% while providing improved and comprehensive online help to over
3,000 users worldwide.
- Increased system deliveries by 200% per year.
TEACHER
1990 - 1994 Taught College and High School level Math Classes.
EDUCATION
MA Mathematics, The University of North Texas, Denton, TX, 1993
BS Mathematics, The University of Texas, Austin, TX, 1990
Contact this candidate