Customer Service Quality Assurance

JONATHAN BOND

** ******** ****. #* • Tonawanda, NY 14150 • ******@*****.*** • 516-***-****

Bachelor of Science in Economics with three years experience in customer service,

supervision, and information technology.

SUMMARY OF QUALIFICATIONS

Demonstrated success in addressing client needs and requirements through assessment

and analysis.

Articulate and persuasive communicator at ease with all levels of personnel.

Able to lead and work in collaboration with colleagues in order to achieve goals and

expectations.

Proficient in Windows 2000/XP, Windows Vista, Microsoft Word, Microsoft Excel,

Microsoft PowerPoint, Microsoft Outlook, Filemaker 7.0 Gantt, GNAV Pro, and SAS.

PROFESSIONAL EXPERIENCE

INSTALLS INC. LLC. December 2005 – Present

Buffalo, NY

INSTALLS Inc. manages national installation programs for retailers and major corporations

such as Best Buy, Sears, Dell and Hewlett Packard.

Data Processing Associate

Responsible for importing new orders from client database to Installs Inc. system.

Order management and processing.

Ensure timely processing of company reports.

Team Lead – Customer Service/Scheduling Department

Supervise staff of Installer Management Associates to ensure productivity and quality.

Complete productivity reports for management.

Train newly hired personnel to provide installation services.

JONATHAN BOND • ******@*****.*** • 516-***-**** • Page 2

Installer Management Associate

Assign and coordinate nationwide installations for Dell Computers and home theaters.

Certify installations are completed in a timely fashion.

Ensure quality of installation and customer satisfaction.

ENTERGY NUCLEAR NORTHEAST May 2005 – August 2005

Buchanan, NY

Intern – Administrative Services

Successfully completed a project to overhaul the Indian Point energy plant document

retrieval database. Responsible for quality assurance of document management system.

EDUCATION AND CERTIFICATIONS

BACHELOR OF SCIENCE – ECONOMICS December 2008

Buffalo State College – State University of New York GPA 3.26

CERTIFICATIONS -

Dell Foundation Desktop

DMS (Non-DSP) Client Softskills – Certification

DMS (Non-DSP) – Vista

DSP – Customer Experience V.2.5 Certification

Dell ESD – Certification

DMS (Non-DSP) – Norton Internet Security 2007 Certification

DMS (Non-DSP) – McAfee SecurityCenter 8.0 Certification

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