Project Manager Customer Service

C H U N YA N PA N G

**** *. *** ** *******, Apt. H220 480-***-****

Scottsdale, AZ, 85258 abnw0k@r.postjobfree.com

OBJECTIVE An intern position in the field of business administration

P R O F E S S I O N A L Q U A L I F I C AT I O N S

Project management Operation management Supply chain management

Customer service Market research and strategic planning Bi-lingual English-Chinese

E D U C AT I O N

Master of Business Administration May 2010

W.P.Carey School of Business, Arizona State University, Tempe, Arizona

Master of Science Textile Chemistry GPA: 3.5 September 2004

University of Massachusetts Dartmouth, N. Dartmouth, Massachusetts

Bachelor of Science Consumer Chemistry GPA: 3.5 July 1997

Beijing Institute of Clothing Technology, Beijing, P.R. China

PORFESSIONAL EXPERIENCE

Project Manager Shanxi Textiles, Shanxi Province, P. R. China 1997-2001

• Market Research and Strategic Planning

Conducted Market Research and Analysis for high performance fabrics and textile auxiliaries

Presented and facilitated the product transition strategy from low-end to high-end textile auxiliaries

launching high performance softeners for cotton

• Operation Management

Supervised new product line in softener and bleaching departments for various manufacturers and

trained employees of average 120 with bio-technology in conventional textile workshops

• Client/Customer Relationship Management

Provided technical customer service and maintained direct contact with clients and conducted

presentations and orientations for larger clients about the advantage of new softeners

Administrator Assistant University of Massachusetts Dartmouth, Dartmouth, Massachusetts 2001-2004

• Client/Customer Relationship Management

Assisted the director of the Continuing Education Department for 2002 new student registration

Project Manager University of Massachusetts Dartmouth, Dartmouth, Massachusetts 2001-2004

• Project Management

Determined government-funded environmentally friendly bio-bleaching project goal and stages

Managed and coordinated 100% activities of environmentally friendly bio-bleaching project

Bi-lingual English-Chinese Business Coordinator Phoenix, Arizona 2005-2008

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Interpreted for the 36 Annual Intergrowth Conference of Association of Corporate Growth

Interpreted for various small business representatives from China

Supply Chain Management Arizona State University, Tempe, Arizona 2009

Successfully designed and implemented the bridge simulation project with the best outcome within

the given budget in the supply chain management course

COMPUTER PROFICIENCY

Windows/Microsoft Project, Word, Excel, Power point, SPSS Data System

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