Project Manager Management

Nealand M. Lewis, MBA, PMP®

**** * - ********** ****** **, Ste 416 Charlotte, NC 28269

704-***-**** abnvwc@r.postjobfree.com

SR. PROGRAM MANAGER / PROJECT MANAGER

PMP Certified MBA CICA Process Improvement Audit Governance CISSP Security certification pending

Methodologies: DMAIC/Six Sigma Project Lifecycle, EPMM, SDLC, HP-UX, Waterfall, PMBOK, Build Fix, ITIL, COBIT

• Breadth of Experience: 20+ years experience managing diverse teams as large as 155 on highly visible international

programs budgeted from $2 million to $1.1 billion. Interfaced with multi-tiered direct reports and stakeholders in matrix

organizations in the Energy, Financial & Banking, Transportation, Federal & State Government, Non-Profit (501C3)

industries.

• Recognized for: Expertise in all aspects of project management methodology and tools, resource management practices

and change management techniques.

• Track Record: With a penchant for managing risk, have a 95% record of bringing enterprise wide projects in on time,

within scope and within budget. Depth in Business Continuity and Disaster Recovery Planning, Information Security and

Risk Management, Legal, Regulations, Compliance and Investigations

• Startup Initiatives: Basel Regulatory Compliance (ref. Supervisory Guidance on Internal Ratings-Based Systems for

Corporate Credit); FDIC Merger & Acquisition; Business Process Outsourcing; Infrastructure Deployment MAC; new

business startup; Project Management Office creation and maturity.

• Technical PM Experience: Developed eCommerce Web portals; WAN / LAN, Fiber / Cable and CLEC System installs;

Desktop rollouts; Data Warehousing programming multi-dimensional databases to create business intelligence solutions.

Network diagnosis and troubleshooting, installation, configuration, deployment, and support. Network performance

management and business continuity planning.

• Business Operations Acumen in credit, customer experience, control and BAU & sustainment. Collaborate with CFO on

financial and operational reporting. Develop strategies for RFP/vendor management. Negotiate-measure-monitor-

communicate service delivery performance.

• Thought Leadership: Active engagement in accounts positioned at the C and board member level(s), to define business

needs and align core functions and operations with LOB strategies. Hold one’s ground in the face of dissention; able to

maintain a balance between independence and partnership.

PROFESSIONAL EXPERIENCE

TIAA-CREF, Charlotte, NC 12/2008 – Present

Senior IT Project / Program Manager - Contract Position

Hired to set up and lead a Program Management Office and a support team of Information Technology Business Analysts

and Project Managers for multiple Mutual Funds, Annuity, Retirement, and Withdrawal related SDLC application projects in

support OMNI Platform upgrade. Drove project execution through scoping, estimating, requirements, design, development,

testing, training, change management, and implementation.

• Gained executive buy in to set up the division’s first formal methodology that included capacity modeling, gap analysis

and cost benefit analysis. This enabled them to prioritize over 250 projects, commit resources and set the foundation for

Sarbanes-Oxley compliance.

• Established repeatable and sustainable governance model including reporting and tollgate management. Managed

creation of process models. Assembled enterprise level Clarity and Open Workbench project management plan and

compliance/change control/problem management procedures.

• Developed program management office from inception to performing business unit for transfer to Enterprise Portfolio

Manager. Hired 17 contract Project Managers and Business Analysts.

• Oversaw project plan development of 56 enterprise projects; completed 8 highly visible projects. The new processes

and methodologies (e.g. Waterfall, SDLC, PMBOK, ITIL) ensured projects were delivered on time, in scope, within

budget, adhered to high quality standards, and met customer expectations with 12.8% cost savings.

WACHOVIA CORPORATION, Charlotte, NC (on contract 2003-2004) 2004-2008

Business Process Outsourcing (B.P.O.) Program & Service Delivery Manager, 5/2006 – 12/2008

Tapped by management to help start up the enterprise’s first BPO initiative, a high profile operational efficiency initiative with

a $1.1B offshoring and business process outsourcing portfolio. Built out the team, methodology and vendors.

Provided high-level tollgate milestone management including the development of a repeatable and sustainable governance

structure. Supported the Director by managing daily activities of the Business Office, including performance monitoring,

Nealand M. Lewis, MBA, PMP® continued 2

career development, C level reporting, risk assessment and management.

Business Process Outsourcing Program & Service Delivery Manager, continued…

Supported Internal Audit and Enterprise Project Management Community of Practices. Managed business continuity and

loss control planning via LDPRS for B.P.O. offshore programming.

• Developed 32 business cases to successfully secure funding for projects that the bank had never done before,

while keeping the overall effort accretive within 2 year payback.

• Contributed to operational efficiency by refining costs associated with Demand Management/Release

Management process, working closely with the Workflow, Image, and Integration Technology (WIIT), Utility Services

DSR, PICCT (an integrated Problem Management, Inventory Configuration, Change Management, and Call Tracking

repository); Deposit Loss Operations, and Treasury Services teams.

• Fostered effective requirements gathering, working with line of business, audit, and IT leaders. Develop and manage

scope, schedule and budget; build and present business case showing NPV. Own issues resolution process. Ensured

support of information security, risk management, business continuity, and disaster recovery planning.

• Provide auditable change management to corporate line of business process owners to facilitate repeatable and

efficient processes. Assess impacts of project scope, including strategy, readiness, training and communications.

Collaborate with project managers and peers to identify change impact, determine delivery methods.

• Negotiated process improvements and technology enhancements by engaging 100’s of stakeholders for over 55

projects, moving functions overseas, realigning ownership responsibilities and ultimately improving enterprise

operational efficiency 15% globally.

• Developed program management office from inception to performing business unit. Mentored and trained 15 Project

Managers on new governance structure. Completed 35 projects from end–to-end and closed in scope, on time, in

budget utilizing SDLC, EPMM, and Six Sigma.

• Improved approach for capturing standard operating procedures and controls for division, managed RFP, and

sourced the vendor for EPIPLEX client/server component based, enterprise knowledge based/expert system. Oversaw

testing UAT. Developed enterprise SharePoint repository portals. The new level of data integrity, disaster recovery and

archiving capability was adopted by 5 divisions.

BASEL - FINANCE / Program Management Office Reporting Manager, 12/2004 – 5/2006

Selected for this startup business unit dedicated to ensuring bank compliance to Basel II; an international business standard

that requires financial institutions to maintain enough cash reserves to cover operational risks. Focused on managing

compliance to both “Documentation Strategy” and “Governance, Process Review, and Oversight” work stream of projects.

Focal point for developing feasibility, planning and execution methodology. Managed Basel PMO project checkpoints and

program-level status reporting. Initiated and managed Change Control Review Management Process for PMO. Developed

process for closeout criteria to ensure corporate IRB Supervisory guidance compliance gaps were met.

• Developed and trained 10 PMO Project Managers and coordinators on Basel PMO best practices while developing

pipeline of 55 projects. Assisted in development of a Project Manager training curriculum and career progression path.

Manage project manager augmentation process.

• Received CFO Divisional Star Award for Exemplary Service deciphering Basel Office of Thrift Supervision IRB and

Retail Credit Risk for Regulatory Capital guidance, awarded to the top 2 employees in the division.

• Collaborated with corporate stakeholders and OCC to launch Basel Regulatory Compliance PMO from inception

to a performing business unit. Worked with business owners to document, implement and maintain metadata and

business rules for data, beginning with Basel II data. Ensured adherence to consistent definitions, business naming

standards, development of standard calculations, security requirements, etc. Developed and enforced methods and

validation mechanisms for ensuring warehouse data quality and accuracy.

• Led XBML JAD process mapping sessions to document “as is” state of operating units. Output helped reduce the

scope or possibility of regulatory arbitrage by aligning the real or economic risk precisely with regulatory assessment.

• Completed 4 key projects in scope, on time, in budget utilizing SDLC, EPMM, ITIL, and Six Sigma methodologies.

• Developed project tracking database and reporting model for senior management by applying deep knowledge of

risk management and associated regulatory requirements such as OCC 2000-16 and Basel II.

Treasury Services Finance / Senior Project Manager, 2/2004 – 12/2004

Coordinated Treasury project pipeline management for (31M) portfolio products including, Disbursements, International,

Deposits and Investments, and Information & Access. Provided change management consulting, including strategy

development, readiness assessment, training development, identification of change impact and delivery methods for change.

• Received Divisional commendation for Wells Fargo Federal Reserve Move Project

• Managed 12 Treasury Finance Projects on time, in scope, and within budget using SDLC, EPES, ITIM, EPMM, and

Six Sigma.

Nealand M. Lewis, MBA, PMP® continued 3

• Developed and maintained new project tracking database and pricing model to empower documenting, prioritizing

and updating data quality issues pertaining to finance projects. Handled data protection compliance. Developed new

Senior Management reporting dashboard fostering management information integrity.

Community Banking (General Bank) / Senior Project Manager, 11/2003 – 2/2004

Managed projects regarding New Product and Community Bank Development. Support Website build. Provided strategy to

increase business in non-metro markets focused on unique local business opportunities. Monitor industry trends.

• Received Divisional commendation for Community Banking Project Plan & Executive Market Expansion Guideline,

assisted Community Banker carry out expansion initiatives with maximum organizational cooperation and communication.

LOWE’S, Statesville, NC 6/2001 – 10/2003

Infrastructure and LAN/WAN Senior IT Project Manager- Independent Consultant

Directing enterprise projects and resources from project kickoff to completion. Worked with third party contractors, e.g.,

cabling companies and manufacturers to deliver resources. Managed development of project history reporting.

• Successfully executed plan to roll out southeast US Wireless Network and XP Desktop MAC.

• Developed proposals to empower new business, communicated with downstream users and business partners

LUCENT TECHNOLOGIES, Charlotte, NC 2/2000 - 6/2001

Senior IT Program Manager

Managed projects from kickoff to completion. Develop LAN/WAN technologies, WAN communications, internet connectivity,

telephone/voice mail systems. Manage third party contractors, (cabling companies, and manufacturers) to deliver resources.

• Developed proposal that won $10.2 M contract to develop new Network Operating Center (NOC).

• Executed roll out of expanded Carrier Class Networks for Competitive Local Exchange Carrier (CLEC) Company,

offering voice and data services to Carolina residences/ businesses including asymmetrical DSL (ADSL), Symmetrical

DSL (SDSL) and FT1 Internet access, Voice over DSL (VoDSL), PRI ISDN, T1 voice, and POTS voice.

COCA COLA BOTTLING CO., Charlotte, NC 9/1998 – 2/2000

Senior IT Project Manager

Hired to develop and review RFPs, develop business cases, secure funding and charter highly visible hardware/software

integration efforts; ensure network integrity, scalability, and availability and to make the local Coca Cola Bottling Operation

division Y2K compliant. Partnered with senior business stakeholders to secure appropriate resource investment levels in

technology and to ensure eCommerce needs were clearly understood and represented in corporate technology initiatives.

• Architected and managed development of distributed fully switched Frame Relay network 105 sites throughout 12 states

in the Southeastern US. Standardized network hardware platform to CISCO Routers and Switches, Category 5E BICSE

Data and Voice Standard Cabling. Ensured integrity of all Telephony, PBX Switch and Telephone systems. Developed

and maintained Cellular communications, internet connectivity, and telephone/voice mail systems.

OTHER PROJECT LEADERSHIP POSITIONS AT:

New York State NFTA - Transportation Authority, Buffalo, NY, /1996 – 9/1998

Niagara Asset Corporation, Buffalo, NY, 9/1992 – 1/1996

US Federal Government – FDIC /RTC, Tampa Fl, 3/1989 – 5/1992

EDUCATION

Pursuing PhD - Organization and Management, specialization in Project Management - CAPELLA UNIVERSITY

MBA, minor in Project Management - CAPELLA UNIVERSITY. Graduated in top 10% of class.

MIS - CANISIUS COLLEGE

BS in eBusiness, Magna Cum Laude – UNIVERSITY OF PHOENIX

CERTIFICATIONS & HONORS

• Six Sigma, LEAN, and Tathum; CISSP (pending)

• PMI PMP® Certified Professional #297955

• PMI Mid-Atlantic Regional Mentor 2008 - 2011

• PMI Global Executive Leadership Masters Program Alumni

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