Management Quality Assurance

To Whomsoever It May Concern:

I have completed my Master of Computer and Information Management (MCIM) from Bajaj Institute of Management

Studies, Mumbai, India. I also hold a lifetime certification from the American Society for Quality.

Development Background:

I have worked on VB and SqlServer 2000 platform for Air India having developed a Contributory Medical Benefit

Scheme for them right from Requirements Gathering and Analysis to product development, testing, and deployment.

I also have development experience in Java, JSP, JavaBeans, having worked on developing, testing and deployment

of a Timesheet Application for the employees of Camlin Group of Companies, Mumbai and also helped with adding

new forms to their Supply Chain Management system.

Technical Writing Background:

Documented the entire User Manual of the Sales and Distribution Network System developed in-house for Camlin,

Sandu Pharmaceuticals, and other clients of Camellia InfoTech.

Testing Background:

I have worked with Saba Software India Ltd, as a Software / Test Analyst . While there, I had the opportunity to

work extensively with Silk Test, one of the best testing tools in the market using C, C++, involving not only capture

and playback, but also scripting in Silk for functionality tests, regression tests and load testing. I have worked on the

SEL (Saba Enterprise Learning) product and have managed a team of five to help with the releases of the package in

a total of 18 locales inclusive of English, French, German, Italian, Spanish, Portuguese, and Japanese. I have also

worked on all the patches and service pack releases for the various locales.

I also worked for FluencyVoice, as their System Analyst. The project involved testing of Interactive Voice Response

Systems for their client Fluency Voice Technologies which involved testing on Websphere Voice Servers, Websphere

MQ Series, Nuance Recognition Engine, IBM voice stack and IBM RDC; alongwith testing on MSSql Server, IBM

DB2 and Address Capture Database CapScan. Also performed testing using open source testing tools i.e. Load

testing with Open STA and Functional Testing using Selenium which uses JScript and DOM.

I am highly proficient with Linux, having worked on Fedora and Ubuntu and deployed and tested applications using

shell and bash scripts.

I am a fast learner and will make every effort to familiarize myself with your procedures, both through on the job

training, and personal experience. I am a very hardworking person, both on my own and as part of a team.

I am eager to assist you in the capacity that best serves your interest.

I am confident about being the ideal candidate, having experience in Development, Technical Writing, and

Testing/Analytical skills needed for Project management personnel.

I look forward to speaking with you,

Sincerely,

Jiny Joseph Cell: 713-***-**** 2250 Holly Hall St, Houston, TX 77054

JINY JOSEPH

713-***-**** abnvvd@r.postjobfree.com

PROFILE

7+ years of work experience in IT business analysis, quality assurance, testing and programming

Experienced in full software development life cycle (SDLC) and support of large scale business automation

initiatives

Expert level experience in both traditional waterfall and iterative/agile project delivery methodologies

Strong Business Analysis skills which include requirements analysis, requirements elicitation and

documentation

Experienced creating Use Cases, UML diagrams, as-is/to-be process flow diagrams and user storyboards (UI

mock-ups), prototypes

Proficient with UML, MS Office, MS Visio, MS Project, MS FrontPage, Borland Silk Testing Tools, Silk

Performer, Sipp Tool, SQL, TOAD, Selenium, OpenSTA, Bugzilla, Clarify, CVS and VSS for version

control, change and defect management.

Experienced working with PSTN, H323 Signaling Protocol, VoIP, SIP, Nuance Recognition Engine, IBM

Voice Stack, VXML, CCXML and testing of IBM RDC.

Experienced writing SQL queries to extract data from Oracle, IBM DB2, SQL Server 2000, MySQL, MS

Access.

Performed testing including Black Box, Smoke, Regression, Integration, Load and User acceptance Testing

Expert in configuring, deploying and testing on application servers Tomcat, Websphere (also Voice Servers

and MQSeries), Weblogic, Jrun and JBoss, IBM Http Server, MS IIS.

Expert in configuring, deploying and testing on Windows 9X/XP/2000/NT/Vista, VMware, Linux (Fedora 10

and Ubuntu 8.0.4 Hardy)

Knowledge and experience with programming/scripting languages C, C++, Java, JUnit, Java Script, JSP,

HTML, CSS, CGI, UML, XML, Visual Basic, NetBeans, Tcl/Tk, Perl, bash, shell.

Dynamic and assertive team player with excellent Verbal and Written Communication Skills

PROFESSIONAL EXPERIENCE

FluencyVoice.com (Phoenix, AZ, Hampshire, UK and Mumbai, India)

April 2005 – March 2009

System/Test Analyst

Summary: Fluency Voice Technology is a UK based leading provider of packaged speech recognition

applications for use in call centers. I was working for Fluency Voice Technology as their Test Analyst. Previously

a Project based company using in house developed tool to create IVRS system for their clients according to client

specific requirements currently moving into off the shelf product based development of a web based IVRS tool

configurable by their customers, the VSA (Virtual Speech Agent) Suite. Tested IBM RDC.

Responsibilities:

Collaborate with business owners and SMEs to understand business objectives

Create functional, non functional specifications

Create as-is/to-be process flow diagrams using MS Visio

Manage the project delivery using the Feature Driven Development/agile methodology

Translate business requirements into individual feature requirements

Design use cases, flow diagrams, VUI storyboards to accurately depict the requirements

Analyze issues and develop solutions for the issues

Conduct frequent requirements walkthroughs with business owners, technical leads and QA team.

Creation of test plans, integration test plans and test cases

Participate in the defect tracking and defect resolution process

Assist PMs with project planning, time estimations and weekly status reporting using MS Project.

Participated in release management, change management, UAT and production rollouts.

Analysis of Functional specifications with recommendations made for changes in Functional Specs, used

and adopted by the development/architect team right from the Requirements gathering phase for the

product.

Creation of Functional Test Plans and Test Cases, Integration Test Plans and Load Test Plans from

Design Documents and Functional Specifications/ Flow Diagrams.

Creation of User/System UML models using MS Visio tool sent across to be used at the clients end for

testing as a prototype to be used. Interacting with end clients.

Mentoring my team of 5 QA engineers through defect tracking, automated and regression testing and

change management procedures.

Tested calls using HTTP, PSTN, H.323 Signaling Protocol, VoIP, SIP, RTP/RTCP using Sipp, Nuance

Recognition Engine, Avaya IVR, using IBM Voice Stack, IBM RDC, use of VXML, CCXML, Speech-

text, DTMF.

Deployed and Tested on application servers Tomcat, JBoss, Websphere, WebSphere Voice Servers,

WebSphere Ver5.0, WebSphere Express and Websphere MQ Series.

Tested on MSSql Server, IBM DB2 and Address Capture Databases CapScan.

Tested for Contact /Payment Capture, IDVS and Locator Selector Applications.

Worked in Agile/SCRUM environment.

Environment: CVS, Bugzilla, Load Testing using Open STA and Functional Testing using Selenium a freeware

tool with DOM and Jscript., Perl, Python, Tcl/Tk, SIP testing using Sipp Tool, Java, J2EE, EJB, JSP, Servlets,

HTML, JavaScript, XML, DB2, Web Sphere Application Server, Windows NT, JUnit, CVS, VoIP, SIP,

RTP/RTCP, VXML, CCXML.

Saba Software India Pvt. Ltd (Redwood Shores, CA and Mumbai, India)

July 2003 – April 2005

System/Test Analyst

Summary: Saba HCDM (Human Capital and Development Management) software, which provides a

comprehensive solution for managing human capital across the extended enterprise on 18 locales. These are

implemented both as a Web Application as well as a Standalone product. They are

Saba Enterprise Learning (SEL)

Saba Enterprise Performance (SEP)

Saba Enterprise Analytics (SEA)

Clients: Ford, Procter & Gamble, Cisco Systems, General Motors, Standard Chartered Bank, Veritas, EDS,

Nissan, Aventis, and Amazon.com among others.

Responsibilities:

Writing Test Documents

Automation of Test Cases using Silk Test using 4GL test scripts.

Manual Testing for SEL, SEP and SEA

Develop test strategy, test plans, and test schedules covering all aspects of testing from the beginning of

integration testing through implementation testing.

Define the roles, skills, and resources required for achieving testing objectives in the test strategy.

Assisted configuration management team to set up test environment.

Ensure all internal plans and test materials (test matrices and test cases) have complied with the required

quality assurance process and that all materials have received sign off by the appropriate organizations.

Track the completion of test deliverables.

Provide training to test executioners and other project resources on the product and defect tracking

methodologies, as needed.

Participate in decision process for implementing change control.

Work with the issues/risk/change control coordinator to identify linkages between defects and issues/risks

or change controls.

Assisted with troubleshooting for defect cause and resolution

Setting up machines on Websphere, Web Logic, JRun, Visual Basic (for client-server

implementation) and preparing databases in SqlServer and Oracle8i and 9i for Automation

Installer Testing of SEL for various Locales

Parameterized I18N Testing on Locales.

Key member of Language-Regression team of 9 members for making build and service pack releases for

SEL (Saba Enterprise Learning) to help with their releases of the package not only in English locale but

also French, German, Italian, Spanish, Portuguese, Japanese, Chinese, etc

Deployed and Tested all patches and service pack releases on various locales.

Headed F9 team (of 5 people) for making few important scripts to run unattended

Mentoring new Interns and introducing them to automation and Saba processes

Bug Verification - Reporting and Management, and Change Control using CLARIFY and CVS and VSS

for Configuration Management.

Conducted a presentation on 'Beyond Performance Testing' for the QA Dept. of Saba

Also suggested importance of consistency in screens (Style Sheets) and functionality patterns which is at

present being considered and made a deliberate effort to be taken care of right at the code level.

Environment: Silk Testing Tools, Clarify for Bug Reporting and Management, CVS and VSS for Configuration

Management. TOAD, Development environment of J2EE with an addition of proprietary Saba Server Pages (a

blend of Jscript & JSP), XML and Visual Basic (for client-server implementation) with Oracle8i and 9i & SQL

Server. Testing on MS Internet Explorer 5.0/6.0, Netscape Operating System MS 2K.

Silk Test Versions Used: Silk Test 5.0.3 and Silk Test 1.0.3 and 6.0.3 International

Camellia InfoTech - Camlin Group Company (Mumbai, India)

January 2002 - July 2003

Java Developer

Summary: The project involved creation of HRMS solution and adding web pages to existing SCM solution.

Responsibilities:

Involved in Software Development Life Cycle (SDLC) of the Time Sheet application system for

employees requiring Requirement gathering, Design, Analysis and Code development, performance

testing and User Acceptance Testing.

Used Visio for UML diagrams: Use Case Diagrams, Class Diagrams and Sequence Diagrams to represent

the detailed design.

Designed UI screens using Servlets, JSP, EJB; and used JavaScript for client side validation.

Build validation and screens for administration login and individual login.

Set rights for logins created for employees based on positional hierarchy and access to view teams hourly,

daily, monthly and yearly performance logs.

Set rights for team leads to insert project and assign/add employees to projects.

Used MySQL database to upload information.

Made modifications and added new forms to existing Warehouse Management System as a part of SCM,

based on gathered changing requirements.

Build and Deployment of the code on the pre-production environments.

Used VSS for version controlling and JUnit for Unit testing of application.

Technical Writing:Documented the entire User Manual of the Sales and Distribution Network System

developed in-house for Camlin, Sandu Pharmaceuticals, and other clients of Camellia InfoTech.

Environment: Java, J2EE, Eclipse, JSP 2.0, JavaBeans, Tomcat, Java Script, HTML, MySQL.

Air India Ltd. (Mumbai, India)

May 2001 – Dec 2001

VB Devloper

Summary: The project involved creation of the Contributory Medical Benefit Insurance Solution.

Responsibilities:

Involved in Software Development Life Cycle (SDLC) of the CMBIS (Contributory Medical Benefit

Insurance Solution) System for employees requiring Requirement gathering, Design, Analysis and Code

development, performance testing and User Acceptance Testing.

Used Visio for UML diagrams: Use Case Diagrams, Class Diagrams and Sequence Diagrams to represent

the detailed design.

Designed and developed using Visual Basic for client side and MSSql Server 2000 for server

implementation of the system.

Developed administration screens for entry of employee information and categorization of employee and

dependent relatives based on criteria’s with limitations of allocated resources to each.

Calculates and presents data reports on balance amounts of total benefits availed of on a periodic basis.

Environment: Visual Basic and MSSql Server 2000.

EDUCATIONAL QUALIFICATIONS AND CERTIFICATIONS

Master of Computers and Information Management (Mumbai, India)

Bachelor of Management Studies (Mumbai, India)

ASQ Certification Exam – Certified Quality Improvement Associate

IBM DB2 – Family Fundamentals Certification

ACHIEVEMENTS

Awarded ‘Best Paper’ on the topic of ‘Successful BPO models and their Implementations' held by the

Bombay Management Association in collaboration with Tata Consultancy Services.

Conducted a presentation on ‘Beyond Performance Testing’ for the QA Dept. of Saba. Presented case

studies on the topics of ISO and CMM in college.

Founder & Editor of Bombay’s first student oriented Quarterly News Paper “BUSINESSENCE”

First in Case – Study competition for Hospital Information Systems at Ignite – a technical workshop.

Second in the ALL MUMBAI CASE STUDY competition in Marketing.

Member of ASQ, ACM (Student’s Chapter Bombay), and Bombay Management Association.

Organised and hosted various inter – collegiate events, represented the college and companies for various

events and seminars.

Contact this candidate