Customer Service Manager

HEATHER GARREPY

**** ******** *****, ********, **** 43231

614-***-**** / *******.*******@*****.***

To find a rewarding and challenging career in human relations that utilizes my education and workplace experience.

EDUCATION/TRAINING

Bachelor of Science in Business Administration May, 2004

BOWLING GREEN STATE UNIVERSITY, BOWLING GREEN, OHIO

Masters of Business Administration Estimated Date of Completion, June 2009

OHIO DOMINICAN UNIVERSITY, COLUMBUS, OHIO

PROFESSIONAL EXPERIENCE

iforce / Talócity Staffing, Columbus, Ohio April 2008 – March 2009

Recruiter

Responsible for recruiting and orienting staff

Recruit difficult to fill positions in extremely competitive recruiting environment

Coach and counsel employees on performance, attendance and work place behavior

Assist corporate headquarters with Workers’ Compensation and Unemployment claims

Process weekly payroll

Build and maintain working relationships with current and prospective customers

Business Development for branch as well as cross selling other services offered by company

Prepare weekly performance reports for District Manager and Executive Vice President

Coinmach, Columbus, Ohio September 2004 - April 2008

Operations Manager

Managed a staff of twenty-four service techs and collectors

Recruit and hire employees

Oversight of all aspects of staff performance, performance evaluation and progressive discipline

Assisted corporate Human Resource department with Workers’ Compensation and Unemployment Claims

Prepared summary reports for Senior Vice President and corporate headquarters

Leadership in setting and achieving strategic and organizational goals for regional office

Assisted Senior Vice President in monitoring performance, budget and spending in eight regional offices

Monitored incoming cash and credit card collections and vault activity

Reviewed multiple collection and performance reports on daily, weekly and monthly basis

Represent company at trade show and industry association meetings

Supported sales staff in customer relations

Assisted sales staff with win/loss and customer prospect reports

Key Achievements:

Coordinated the migration of two separate and distinct businesses (laundry and payphones) into one.

Traveled to non-performing, regional offices to reorganize and align with company policies and procedures.

Assisted with acquisition of competitor; added fourteen new employees, rerouted and mapped all service and collection routes

Nissan North, Worthington, Ohio May 2002 - December 2004

Cashier / Receptionist

Successfully worked with clients to ensure satisfaction and problem resolution; served as liaison between multiple departments. Trained new

associates. Extensive customer service and relationship management.

Professional References Available Upon Request

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