Customer Service Supervisor

P.O. Box *** Home: 606-***-*****

Virgie, KY Cell: 606-***-****

Rocky Darren Newsome

To fulfill all the obligations and responsibilities that are required for my

Objective

positions to carry out the company’s goals and expectations of me.

Feb 2008 – Present ACS, Inc. Pikeville, KY

Experience

Customer Care Supervisor 2

Direct Support for Customer Care supervisors

Advise and work on client projects, and reports

Aid in New Supervisor training class and explain all procedures as a New

supervisor.

Aid in interviewing candidates for Supervisors

Team Leader for a group of customer service representatives

Maintain and manage all of the customer service representatives

Coach and develop each agent to have the best customer service

Maintain team stats and cover daily goals with each agent

Manage scheduling for team members.

Authority for hiring and firing of employee’s.

Aug, 2007 – Feb 2008 ACS, Inc. Pikeville, KY

Customer Care Supervisor

Team Leader for a group of customer service representatives

Maintain and manage all of the customer service representatives

Coach and develop each agent to have the best customer service

Maintain team stats and cover daily goals with each agent

Manage scheduling for team members.

Authority for hiring and firing of employee’s.

Sept. 2005 – Aug. 2007 ACS, Inc. Pikeville, KY

Customer Care Specialist/ Acting Supervisor

Aids in Recruiting Department as a new applicant mentor.

Helps with Reception coverage when Receptionist is out.

Provide customer service to Boost Mobile cellular phone customers.

Currently take calls for all splits including Supervisor/Escalation as well as

Subject Matter Expert.

Currently enrolled in Supervisor Classes.

April 2005 – Sept. 2005 Food City Video Shelbiana, KY

Assistant Video Manager

Participated in local advertising.

Handled customer complaints.

Helped promote video sales.

April 2002 – Closing Sykes Enterprises Pikeville, KY

Customer Care Representative

Helped with training new employees.

Provided customer support for computer troubleshooting.

Expanded sales to include mass-market accounts.

2001 - 2005 Shelby Valley High School Pikeville, KY

Education

Diploma of completion.

Graduated with honors.

I am always eager to help, practicing good communication skills, problem

Interests

solving, and great leadership. I also love to swim, and have fun with friends

and family.

Contact this candidate