Software Engineer Technical Support

Jennifer C. Sung

**** ****** ****. 757-***-****

Virginia Beach, VA 23462 abnvpo@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

• Deep understanding of object-oriented design and over 10 years of experience building

software in Visual C++, C and many programming languages

• Extensive background in full life cycle of software development process including

requirements gathering, design, coding, testing, debugging and maintenance

• Over 10 years in technical support with proven ability to rapidly trouble shoot, diagnose,

and resolved complex technical issues

• History of building software systems with improved functionality and productivity

• Skilled in training software products

TECHNICAL SKILLS

Programming Languages: C++, C, STL, Java, SQL, PASCAL, COBAL, BASIC, XML, XmlLite

Software: OPNET Solutions, Microsoft Visual C++, Microsoft Visual SourceSafe, ClearCase

Operation Systems: Windows 95/98/2000/NT/XP, UNIX Solaris, HP

Databases: INGRES, Oracle, OODB

Network Programming: Client/Server

PROFESSIONAL EXPERIENCE

OPNET Technologies, Inc. Bethesda, MD

Senior Software Engineer March 99 – May 09

Team-based development of off-the-shelf and customized versions of modeling simulation and

analysis tools to meet specific client needs. Projects are written in C++/C in MSVC++

environment, Modeler, and follow the complete software life cycle.

• JCSS (formally NETWARS) for the Joint Chiefs of Staff

o Designed and implemented JCSS GUI and Reports to provide communication

planners and system analysts with the capability to validate support plans, analyze

existing and proposed network architectures

o Designed and implemented JCSS Capacity Planning routing algorithm and

statistics collection to support JCSS Promina, Circuit Switch, and Satellite network

models

o Diagnosed Capacity Planning bottleneck and implemented alternative solutions,

which increased the scenario capacity by 25%

o Implemented customized Havequick and Sincgars radios and ISDN VTC network

models

o Led variety of training sessions for JCSS at various domestic and international US

military bases

o Provided technical support to trouble shoot and resolve complex network scenarios

for JCSS user communities

Jennifer Sung

757-***-**** • abnvpo@r.postjobfree.com • Resume Page 2

PROFESSIONAL EXPERIENCE, Continued…

• Custom Planning Tool Development for Optical Switch Equipment Manufacture

o Provided advanced network visualization, simulation of restoration, scalability and

flexibility

o Provided ideal platform for service providers and equipment manufactures to plan

advanced optical networks

o Provided customers to simulate and evaluate the dynamics of Aurora’s light-path

creation, fault occurrence and path restoration to maximize their return on

investment in these sophisticated systems

• Provided technical support for OPNET clients via email and phone to solve challenging

technical issues that involved modeling large client network

• Involved in many initial design and prototype developments for various projects, which

ultimately won the bidding contracts; contracts valued over $1 million.

• Received Outstanding Performance Awards

Nortel Networks, Richardson, TX

Member of Scientific Staff Strategic Test Tools in Wireless Network Feb. 98 – March 99

• Designed BITE tool – A distributed data storage, retrieval, manipulation, and management

system that provides the ability to associate both manual and automated test cases with

other types of test-related information. BITE was written in C++, embedded SQL and used

INGRES DBMS

• Supported BITE tool as a Database Administrator

• Assisted users on developing database schema, trouble shoot INGRES/BITE problems

and tuning INGRES databases

• Ported BITE tool from UP-UX to Solaris

• Implemented a STAMP traffic tool to monitor traffic across networks. This tool was written

in C++ and used real time OS, event driven, and client/server modules

• Received Award of Merit for the Category of Teamwork

• Received 2V90 Spot Award

EDUCATION

Mast of Computer Information Science and Engineering, Dec. 1997

University of Florida, Gainesville, FL

Bachelor of Computer Science, August 95

Old Dominion University, Norfolk, VA

SPOKEN LANGUAGES

English, Chinese (Mandarin, Taiwanese, Cantonese), Japanese

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