RESUME

Name: Francis Kiiru

Add: ***** Castle Dr.

Frisco, TX 75035

Email: abnvkw@r.postjobfree.com

Tel: 214-***-****

Experience

**/**-**/****

Volt/Apple Computers

Tittle: Technical Support Agent

Duties:

- Worked in a call center environment to receive inbound calls from various Apple customers in

regards to technical issues with their iPhones.

- Troubleshoot iphone, quick time, itunes software and other software related to transferring and

synchronizing data on both iphone and computer.

- Set up e-mail accounts on iphones.

- Set up wireless internet connection on customers iphones using Wifi.

- Make outbound calls to follow up and resolve customers technical issues. Offer high quality

customer service and relations in line with Apple specified quality control.

06/06-09/07

Sufra Investments

Tittle: Manager/Dispatcher

Duties:

- Manage and dispatch drivers to various locations both intra-state and interstate to transport

vehicles and deliver to different customers and dealerships.

- Receive inbound calls from various customer seeking for vehicle transportation quote.

- Make outbound calls to follow up on customers inquiries.

- Data entry and book keeping using quick books accounting system.

09/04-05/06

CapitalOne Auto Finance

Tittle: Collections

Duties:

- Worked in a call center environment to keep track of customers accounts.

- Place outbound and receive inbound calls from various customers to collect loan payments.

- Advice and give them options on how to keep their accounts current.

- Keep up with company’s set targets on delinquent accounts.

06/02-08/04:

Medtronic Inc.

Title: MTM

Duties:

-Worked in molding department.

- Manufacture of diffibrillators, pace makers and other medical components.

-Take count at the end of shift and make a report.

Objectives:

- To enhance my career in Information Technology and customer service and relations.

Personal Attributes:

- An outgoing and energetic individual ready to face new and different challenges both in life and

at work.

-Team, work and results oriented.

Education:

2002-2002

College: Houston Community College, Houston Tx

1991-1994

High School: Eastleigh High School Nairobi, kenya

High School Diploma

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