Customer Service Engineer
Resume:
ANTHONY E. MARQUETTE
Littleton, Colorado 80122
Objective Obtain challenging position maintaining medical diagnostic and life support systems.
Seeking opportunity for growth and an environment where I can utilize my education and
enhance my experience with blood diagnostic, life support and medical systems.
Skills 19 years experience with medical electronic equipment. Skills include providing
technical solutions to everyday problems, customer training, configuring, maintaining
and troubleshooting medical diagnostic, transfusion and life support systems. In-
depth knowledge of microprocessor and electromechanical equipment, Windows-PC
operating systems including Windows 95/98/2000/XP/Vista, MS Office, MS Outlook,
Technical reports, Established loyal customer relationships by providing exceptional
customer service. Covered national regional service territories. Ability to read and
follow procedures, documentation skills, in depth ESD, FDA, ISO and Bloodborn
pathogens knowledge and training. MCSE, CCNA, A+ & MCP Certified
Equipment Electronic analytical and testing equipment including DVM, AC Hypot, Current
leakage tester, Manometer, Vacuum gauge (mmhg), Cycle counters, Meterscopes,
Test fixtures, Logic analyzer, Logic probe and PC based troubleshooting/calibration
of medical electronics equipment via DB-9 and RS-232 ports. IBM compatible PC's,
Windows, NT, DOS & MS Office systems.
Education Degree from ITT Technical Institute, Aurora, Colorado,
Electronics Engineering Technology. Skills and Knowledge acquired;
Operation, troubleshooting and repair of logic & microprocessor systems.
Heavy emphasis with reading schematics, block diagrams and fault trees.
In depth knowledge of Transistor’s, Op amps, timers, TTL, CMOS, DAC’s, ADC’s
Use of Multiplexers, Diode’s, RF, Microprocessors, RAM, ROM, EEPROM & PIC’s
Use, configuration and service of IBM PC compatible computers.
Work History
2000-2007 Field Service Engineer/Owner, OnSite Computer & Networking Solutions.
Provide exceptional customer service, hiring quality employees and vendor support.
Providing technical solutions to everyday problems. Discussions with customers to locate
the nature of their problem and determine if it’s user or technical issue.
Customer training, sales of products and services, collection of past due accounts.
Repair & update network computer systems, Component and PCB repairs.
Phone support. Schedule and dispatch service calls, accounting, payroll, bank deposits
ordering parts and supplies.
1988-2000 Field Service Engineer, Medtronic Inc.
Communicate with marketing, engineering and sales on product enhancements.
Ensure technical readiness and effectiveness of the Northwest and Rocky Mountain
territories and development of strong relationships with all customer accounts.
Traveled extensively to service customers nationwide. Service & PM contract
coordination and sales. Worked in operating rooms with doctors, biomedical engineers,
nurses and perfusionists to troubleshoot electronic problems during surgery. Customer
service & telephone support. On call 24-7 to provide clinical and technical assistance
during trauma cases
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