Customer Service Manager
Resume:
Jamey Ballard
Cincinnati, Ohio 45242
*************@*****.***
Skills Summary
Proficient in Microsoft Office. Primary experience in the clerical and administrative field, with secondary experience in the e-commerce and
transportation fields. Efficient time management skills. Interpersonal competencies include versatility, initiative, and customer focus.
Creative, analytical, resourceful problem solver. Ability to conduct multiple ongoing projects to minimize downtime and ensure customer
satisfaction. Well-organized and attentive to quality and detail in conducting and completing assigned tasks.
Experience
Kelly Management Services/Ethicon Endo-Surgery
Cincinnati, Ohio
9/2007- 5/2009
Master Data Analyst
Database manager for customer side of Johnson & Johnson company, Ethicon Endo-Surgery. Duties included setting up new customer
accounts and mitigating customer issues, updating information in database and resolving shipping issues as a liaison between Johnson &
Johnson headquarters in New Jersey and the main distribution center in Memphis.
Pitney Bowes
Cincinnati, Ohio
Alexandria, VA
11/2005 – 9/2007
Materials Movement Manager / Team Lead / Senior Courier
Onsite shipping manager for Procter & Gamble facility. Duties included overseeing the timely delivery of product to both foreign and domestic
recipients through daily interaction with United Parcel Service, Federal Express, and local carriers. Received and followed up on deliveries
entering facility. Maintained spreadsheet of items in transit within facility. Controlled inventory through consultation and dialogue with
department leaders to ensure accurate records and requirement forecasts. Worked closely with Facility Manager to evaluate procedure and
develop alternatives where warranted, recommend improvements to streamline shipping process and to minimize shipping errors. Also
headed and maintained courier route during service time to company in Alexandria, Virginia.
PC Rx
Cincinnati, OH
7/2000 – 11/2005
Customer Service Representative / Technical Support
Customer service representative for computer repair service. Duties included delivering merchandise to customers on a timely basis,
dispatching calls to technicians in the field, performing follow up on existing accounts to maintain customer base, and light technical service to
customers in daily routine. Additional tasks included data entry and general clerical duties.
Prestige Delivery
Cincinnati, Ohio
8/1998 - 6/2000
Courier
Duties included delivery and pick up of bank documents, routing, and customer service.
Midwest Select-A-Seat
Cincinnati, Ohio
1/1993 - 7/1998
CSR Supervisor / Systems Technician
Duties included supervising, training, and scheduling of personnel for computerized ticket agency, and assessment of overall customer needs
at various remote locations. Generated and maintained in-office reports and documentation, and provided help desk support. Generated and
maintained sales by providing customer follow up and targeted marketing.
Education
Hughes High School
Cincinnati, Ohio
Diploma Received
University Of Phoenix
West Chester, Ohio
Bachelor Degree Received
Currently Attending
Personal Courses Of Study
Business Administration/E-Commerce
Business Accomplishments
During tenure with Johnson & Johnson, saved $1,000 -$ 3,000 quarterly by assisting in identfying waste in service practices to customers,
including returns and recalls. Also assisted in keeping field staff informed by updating web pages regularly and communicating by phone,
which assisted a great deal with customer retention.
During tenure with Prestige Delivery and Pitney Bowes, saved sizable revenue on fuel and maximized time management by efficient routing
practices, scheduling appropriately and monitoring regular routes for construction, weather or other such obstacles that could impede progress
and escalate costs.
References available upon request
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