Project Manager Quality Assurance

Lois A. Watford

**** ******* ******* ***** *.E., Bainbridge Island, WA 98110

abnvhl@r.postjobfree.com

Home: 206-***-**** Mobile: 206-***-****

Summary of Qualifications:

Experienced, enthusiastic Project Manager with over 15 years in IT.

Experience includes:

Project Management Successfully implemented large scale projects that involved interacting with multiple teams across

different applications, infrastructures and vendors.

Quality Assurance Created data acquisition and environment support teams to manage data and environments. Resulted in

increased productivity of developers and QA testers, plus increased quality of the software releases.

Technical Training Developed and delivered highly effective technical training workshops taught throughout North America.

Strengths include:

Strong team building skills Built cohesive teams and motivated team players to do their best. Increased knowledge and

skills of team members.

W ell developed analytical skills, research abilities with proven problem solving skills Enjoy investigating problems and brain

storming solutions. Helped resolve Quality Assurance and Production problems.

Effective written and verbal communication skills Ability to bring individual teams together and build solid relationships.

Established open lines of communication between mainframe and dot com.

PC Software:

Microsoft 2003/2007 Word, Access, Excel, Outlook, PowerPoint, Project. Visio, Lotus Notes, Act 6.0, Photoshop, Broderbund

American Greetings, QuickBooks, Microsoft Windows XP, IBM OS2, Quality Center, Test Director, Confluence Enterprise Wiki

& Windows SharePoint 2007 Collaborative sites

Systems Software:

MVS/XA, OS/2, Microsoft Windows Server 2003, DOS/VSE, CICS, IMS, IMS/DLI, VSAM, DB2, TSO/ISPF, File-Aid, File

Manager, ABEND-AID, Fault Analyzer, SPUFI, UNIX, Roscoe, Librarian, Endeavor

Application Software:

Hogan Integrated Deposit Systems (IDS), Customer Information System (CIS), Platform Automation System (PAS), Financial

Support Systems (FSS), Scheduled Processing System (SPS), Functional Processing System (FPS), Debit Cards (CAMS),

Mortgage Loans Application Processing (MLAP), Online Collections System (OCS), Branch Online System, Enterprise

Management Systems (EMS), Systemware, Diversified ProJCL JMP’s, UCC Commercial Loans

Development Tools:

Transact SQL, HTML, XML, Perforce, COBOL, COBOL II, Microfocus COBOL, Knowledgeware/Sterling Software, JCL,

Easytrieve Plus, ALC, C++, Command Level CICS, REXX, ProJCL, Connect:Direct, TSO-ISPF, Roscoe, Expediter

Professional Experience:

Washington Mutual Bank (WaMu), Seattle WA 1997 to 2009

Ecommerce QA Technical Lead/Data Acquisition Specialist (2005 to 2009)

Managed project that reduced backlog of requests in data acquisition department. Developed process that enabled QA

functional testers and automation testers to acquire qualified data for their test scripts. Worked with DBA to create 11

database schemas and with data team to map thousands of elements, extract, and transmit data to be imported. Over 1.8

million rows of data loaded. Worked with team to create SQL queries. Project was so successful it is being use bank wide

by QA teams supporting other groups and product lines.

Created a team to manage test data needed to unit test modifications and certify wamu.com software releases. Team wrote

programs to qualify data, generating reports identifying which customers would satisfy the test data

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Lois A. Watford

4750 Crystal Springs Drive N.E., Bainbridge Island, WA 98110

abnvhl@r.postjobfree.com

Home: 206-***-**** Mobile: 206-***-****

requirements. Resulted in fewer defects when releases went into production, lower frustration and confusion when

troubleshooting problems because the test data used was not causing the problem.

Increased open communication and mutual respect between mainframe and dot com teams by assisting with problem

resolution. Used troubleshooting process to determine root cause of the problem. Teams resolved problems more quickly

and effectively.

Increased knowledge for wamu.com team members by creating workshops and conducted training on mainframe 3270

application screens for viewing various applications customer data, mainframe log files, error handling, and MQ message

structures. Created how to documentation to use for reference.

Ecommerce Project Manager/Lead Technical Analyst (2004 to 2005)

Implemented project which enabled customers to view their checking/savings account statements online and opt out of

receiving paper copies. Worked with multiple teams to get the statements loaded online and processes in place for

loading in future statements and notifying customers when statements were ready for viewing online. Saved the bank

millions of dollars each year for the bank in printing and postage costs.

Project Manager & Quality Assurance (QA) Technical Lead (1998 to 2002)

Increased efficiency of quarterly software releases for Retail Banking systems. Minimized defects as a result of

implementing two test regions that mimicked production to use for certifying changes.

Managed team, project planning of releases, scheduling daily job duties and mentored trainees. Supported online

environments and more than 3,000 jobs run daily at two processing sites integrating with different infrastructures..

Hogan Integrated Deposits System Project Manager & Technical Lead (1997 to 1998)

Managed project that decreased Bank’s vulnerability to fraud and assisted with early detection of possible fraud schemes by

implementing new fraud detection and loss prevention software quickly to reduce losses.

Implemented new retail banking products to support new bank acquisitions. Worked with the business teams to estimate

and implement changes for new personal and small business retail products .

First level support for 24 hour on call coverage for retail banking systems. Quickly resolved problems so branches were

fully operational when open and customers accounts were up to date. .

Computer Sciences Corporation (CSC), Dallas, TX 1991 to 1997

Technical Instructor Hogan Enterprise Management System (1996 to 1997)

Systems Architect Hogan Branch Online GUI System (1993 to 1996)

Project Manager & Technical Lead Hogan Integrated Deposits System (1991 to 1993)

Financial Data Systems, Inc. (FDSI), Redmond, WA 1988 to 1991

Technical Trainer & Consultant Hogan Software - Developed 7 highly successful technical and functional training courses

that were taught throughout the US and Canada. Classes held onsite reducing client costs. Offered real world experience

from client perspective. All workshops were hands on using the client’s test environment.

U. S. Bancorp, formerly Peoples National Bank, Seattle, WA 1973 to 1988

Senior/Programmer Analyst (1979 to1988)

Visa Credit Card Collections Supervisor, Loan Application Approver, Customer Service (1975 to1979)

Commercial Credit Department Administrative Assistant (1973 to 1975)

Education:

WaMu Sponsored Training: Transact SQL, LoadRunner, XML/HTML, REXX, ProJCL, JMP’s

CSC Sponsored Training: C++, UNIX, GUI

Peoples National Bank Sponsored Training Hogan Classes, Boeing Computer Services, IBM Programmed Instruction, Deltak

Courses, American Institute of Banking – 2 levels of certification at Seattle Community College

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