Manager Customer Service

Louis Mason

*** ******* **.

Buffalo, NY *****

Home Phone: 716-***-****

Email: ***********@*******.***

EDUCATION:

Master of Business Administration – April 2009

Everest University, Orlando, FL

Bachelor of Science, Sports Management – May 2001

Medaille College, Buffalo, NY

COMPUTER SKILLS:

• Proficient in AS400, BaaN, Microsoft Office XP, Word, Excel and PowerPoint.

WORK HISTORY:

Dunlop/Goodyear, Area Manager (Plant Foreman) 2007 – Present

• Confer with management, union and subordinates to resolve worker

problems, complaints and grievances.

• Support all company safety initiatives and assures compliance with company

safety policies, procedures and OHSA safety regulations for assigned shift.

• Provide leadership and accountability for achieving targets for assigned

departments.

• Conduct machine and equipment review with the maintenance department to

ensure optimum utilization.

• Direct and coordinate the activities of employees engaged in the production or

processing of goods, such as inspectors, truckers (forklift drivers) and machine

operators.

• Assures all housekeeping requirements are met and assures a clean and

orderly transition from shift to shift.

• Analyze charts, work orders and production schedules as well as other

records/reports to determine production requirements.

• Implement measures to motivate employees and to improve production

methods, product quality and efficiency.

• Process employee’s timecard as well as resolve any problems regarding them.

• Monitor workflow and manage labor resources within area of responsibility to

meet the needs of internal and external customers.

Visteon Climate Control Systems, Material Analyst/Expeditor 2006 – 2007

• Review forecast and assures we have capacity to meet estimated demands.

• Helped conduct and participated in annual physical inventories.

• Facilitates and expedite the flow of materials to and from various locations

using supply chain methodologies

• Deal directly with vendors to ensure prompt and accurate delivery of goods to

appropriate locations locally, internationally and domestically.

• Working knowledge of MRP systems.

• Contact and communicate with all suppliers to minimize any shipping

discrepancies.

• Interfaced daily with the local logistics, engineering and purchasing teams,

carriers, production, customer service and suppliers.

• Helped support the organization fill rate of 95% by making sure all raw

components are delivered on time to our manufacturing facilities.

Cintas, Production Supervisor, 2002 – 2006

• Ensure that production operation complies with all local, state and federal

environmental laws and regulation.

• Assist HR and plant manager in recruiting and hiring production personnel.

• Establish and maintain safety rules, practices and procedures to assure the

safety of employees, buildings, grounds and equipment.

• Instrumental in converting an acquisition facility into a Cintas operational

facility.

• Made sure trucks were unloaded and loaded in a timely manner for next day

delivery.

• Maintained and updated all MSDS records to comply with OSHA standards.

• Developed and implemented operational goals as well as training schedules.

• Properly stored all raw materials in designated areas according to OSHA

requirements. (Inventory control)

• Participate and assist in the ongoing development of the quality improvement

process (Six Sigma).

• Enforced performance standards and production goals.

Stockroom Supervisor

• Maintain stockroom schedules, meeting both quality and productivity

requirements.

• Supervised shipping and receiving transaction.

• Assist HR and plant manager in hiring stockroom personnel.

• Properly store and organize all raw materials and outside vendor deliveries.

• Made certain all customer feedback was promptly dealt with and all

complaints corrected immediately.

• Maintained suitable stockroom levels necessary to ensure the customer

received their product(s) on time.

United Parcel Service, Supervisor, 2000- 2002

• Scheduled and staff employees to utilize maximum efficiency.

• Conducted safety audits on a daily basis.

• Made sure all outbound parcels went to its correct destination.

• Trained production personnel to meet production requirements.

• Assisted HR with employee’s payroll hours.

REFERENCES: Upon request

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