Sales Customer Service

JoElle Lyons

*** **** ***** ******, ******, Ohio 44123 773-***-****

E-mail: abnvcn@r.postjobfree.com

________________________________________________________________________

Business Consultant

Results-oriented professional with excellent communication and interpersonal skills.

Accurately perform challenging tasks with precision and attention to detail. Excel at

organizing and setting up new office procedures and taking adverse situations and

making them positive. Comprehensive knowledge of all aspects of small business

transactions, and nearly ten years of experience with core competencies in:

Microsoft Office 2007 Business Development/Consulting

XP/Vista Professional Speaking

Word/Excel Education/Training

Outlook Service & Retail Sales

PowerPoint Small Business Management

Publisher Medical Spa Industry

______________________________________________________________________________________

Professional Goal

To relocate to the Maryland/DC area and transition my esthetics career in the health and

beauty industry to a business consulting position and experience unlimited possibilities of

growth and advancement

Professional Experience

Jenny Craig, Lyndhurst, Ohio 2008- Present

Program Director/Program Consultant

• Responsible and accountable for meeting the needs of existing and potential

clients through professional delivery of the Jenny Craig Program, including sales,

services, and consulting that impact revenues and profitability

• Expected to meet all sales quotas, service standards and operational procedures

• Responsible for client retention and success of client on program

• Effectively use consulting skills, sales and phone skills to maximize company

revenues

• Consistently meet performance expectations as well as support the company team

in achieving goals and quotas

• Handle all monetary transactions, balance deposits and analyze reports

• Travel time to time for training and support for other centers

• Sales presentations to sold closing: +90%

• Upgrades and product sales: +50%

• 20% of workflow consists of phone calls to outstanding leads, return to active

clients, and care calls

Aesthetics Lasers and Cosmetic Rejuvenation Center, Beachwood, Ohio 2008

Independent Business/Marketing Consultant

• Independent Business/Marketing Consultant under 3 month contract to develop

medical spa

• Developed and conducted sales training for sales staff and consulting training for

medical staff

• Developed 12-month marketing plan and monthly promotional campaigns

• Implemented new products, services and equipment

• Created and implemented new treatment protocols, procedures and training

programs for office and medical staff

• Created and implemented new treatment forms, office materials, sales and

consultation scripts for office to operate more effectively and efficiently

• Created and developed VIP client service programs to increase client retention

• Developed logo and private label line for skincare products

• Made necessary changes to website including videos, content, and keywords to

increase visits and search engine effectiveness for more business

• Developed and designed retail area and made necessary changes to office layout

and design for better client flow, atmosphere, and environment

• Developed new accounts and relationships with new vendors

• Negotiated deals on new equipment and products

• Increased service sales by 60%

• Increased retail sales by 45%

• Increased client retention by 75%

Nu U Med Spa, Chicago, IL 2007-2008

Head Esthetician/Trainer

• Handled administrative duties in medical office environment: checking patients in

and out, answering multiple line phones, scheduling appointments, filing patients

charts, conducted consultations, and in charge of opening and closing duties.

• Developed and implemented treatment protocol manuals, training videos,

orientation and training programs for estheticians

• Developed and conducted continuing education and advanced training seminars

once a month for estheticians and sales staff pertaining to customer service, role

playing, client scenarios and advanced esthetics topics

• Traveled periodically throughout the week to each location for customized and

detailed training on services, protocols, and retail sales

• Develop and create exciting marketing strategies and materials to ensure

increasing client retention

• Performed Laser Treatments for Hair Removal, IPL, Acne, Vein Removal, and

Skin Tightening services

• Promoted and sold Neocutis, Remergent, and IS Clinical Skincare Products

• Increased service sales by 35%

• Increased retail sales by 80%

• Increased client retention by 90%

Spa32, Chicago, IL 2006 – 2007

Head Esthetician/Trainer

• Performed custom designed facials, enzyme peels, chemical peels,

microdermabrasion, hair removal and ear candling

• Developed new and exciting promotional and marketing materials

• Developed new skin care treatment protocols and Spa32 private label line of

products

• Promoted and sold GM Collin, LaRoche Posay, and Esente products

• Trained estheticians and developed esthetician training program

• Increased sales by 65% in skin care services

• Increased number of returning clients by 80%

Esente International, Phoenix, Arizona 2005 – 2007

Account Executive/National Educator/ Trainer/Sales Manager

• Traveled nationally periodically throughout the year to educate on advanced

medical esthetics and Esente products through product demonstrations and

presentations

• Independent Sales Representative, Trainer and Sales Manager for Esente product

line.

• Corresponded nationally with owners and staff through Microsoft Outlook and

created spreadsheets in Microsoft Excel

• Developed Power Point presentations and created marketing materials through

Microsoft Publisher

• Professional speaking and training engagements and Power Point presentations at

seminars and conferences

Education

2007 to Present Devry University, Chicago, Illinois

B.S. in Technical Management pending June 2009

Concentration in Small Business and Entrepreneurship

2004 to Present Ohio State Board

Licensed Managing Esthetician

2000 to 2002 Dudley Beauty College, Chicago, Illinois

Licensed Esthetician

Licensed Instructor

2001 to Present Illinois State Board

Licensed Esthetician

2002 to Present Illinois State Board

Licensed Esthetics Instructor

Contact this candidate