Customer Service Sales
Resume:
Mekaa C. Richards
Nottingham, MD 21236
Cellular 443-***-****
Email: abnvc6@r.postjobfree.com
SUMMARY OF RELEVANT SKILLS:
- Over 15 years of administrative, customer service, research and clerical,
account management, sales experience.
- Excellent communication skills – writing and public speaking expertise.
- Proven interpersonal skills; able to successfully negotiate and build
coalitions between groups with opposing and disparate objectives.
- Strong commitment to organization goals and improving operations and
customer service.
- Creativity and innovation in solving problems, discovering facts, and
creating knowledge.
- Advanced background in billing investigation and resolution.
- Excellent organizational and presentation skills
- Self reliant, energetic and dedicated
- Extensive Strategic Planning
WORK EXPERIENCE
*Outside B2B Account Executive, Comcast Cable Communications
09/2008-Present, 1530 Metro Drive, Baltimore, MD 21215
Supervisor: Duane Quinn 410-***-****
CUSTOMER SERVICE/SALES: Provide assistance to customers on upgrading
services as well as placed new orders for new products. Handled billing inquires and
order change inquiries. Coordinated with property managers and tenants to bring them
service.
DUTIES: Sales of Comcast Commercial Internet, Video and Voice services to small and
mid-size businesses. Generated new leads for targeted businesses and prospected using
various prospecting activities. Duties included cold calling, canvassing, customer
referrals, and partner relationships. Create and perform face-to-face sales presentations to
match Comcast products and services with identified customer needs. Manage my
territory to include development of local business partnerships and organizational
affiliations. Maintain sales records and prepare sales and activity reports daily.
ADMINSTRATIVE: Use of Interactive database to process customer orders. Use
Outlook, Word, Excel, PowerPoint, and Publisher on a daily basis.
*Account Manager, HSBC/HFC
04/08-09/2008, 849 International Dr. Linthicum, MD 21090
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Supervisor: Connor Ferguson 410-***-****
SALES/ CUSTOMER RETENTION Organize daily activities to pro-actively contact,
solicit, sell and service the Premier customer base within a large branch. Face to Face
meetings with current and potential affluent customers with greatest profit and growth
potential, to discuss their financial requirements; sell appropriate consumer and
commercial financial services products, including insurance and investment products, to
meet their needs while developing and expanding account relationships; refer them to
other specialized product areas as required. Educate, encourage and sell customers on use
of alternative delivery channels, including ATMs and telephone and internet banking.
RESEARCH: Adhere strictly to compliance and operational risk controls in accordance
with Company and regulatory standards, policies and practices; researched control
weaknesses, compliance breaches and operational loss events. Complete other related
duties as assigned, including providing guidance and training to less experienced
personnel and assisting in customer service and operational activities as required.
ADMINSTRATIVE: Use of Interactive database to process loans origination. Use
Outlook, Word, Excel, and PowerPoint, on a daily basis.
*Senior Loan Officer, Novastar Mortgage
03/3005-03/2008, 7070 Samuel Morse Dr. Columbia, MD 21045
Supervisor: Patrick Miller 301-***-****
LOAN ORIGINATION: Able to work well and lead in a high pressure, fast paced
environment. Brokered and originated loans directly for Novastar. Operational in all 50
states, concentrating on Alt A, A Paper, FHA, and Va loans guidelines.
- Taking application from customers
- Running customer through an automated approval system
- Emailing customer with documentation need to get the loan approved
- Receiving personal information from customer. Signed application, income
docs, asset docs etc...
- Ordering appraisal and title work
- Delivering file to the processor/underwriter
PORTFOLIO RETENTION: Provided consulting and strategic services to Credit staff
and line managers on Credit products and services and develops / implements programs
that support the strategic plan, including developing and recommending changes to
policies and procedures to ensure alignment with Credit and corporate strategy. Apply
and tailor customer financial and other reporting to align and influence strategic plans
and customer growth/retention.
ADMINSTRATIVE: Use of Interactive database to process loans origination. Use
Outlook, Word, Excel, and PowerPoint, on a daily basis.
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*Consultant, Verizon Communications
09/2000 – 10/2004, 1 East Pratt St, Baltimore, MD 21202
Supervisor: Alesia Roy 410-***-****
CUSTOMER SERVICE: In depth questioning to maximize customer contact with client
and discover best features to suit customers’ needs. Determine which services where
most beneficial and which services were most cost effective for client. Demonstrated
ability to build rapport with clients. Follow up with clients to make sure that service
where beneficial to their company.
RESEARCH: Researched and resolved complex billing issues. Reviewed and issued
audits on account information and processes. Questioned business owners on needs of the
business to enhance the overall appearance of the company.
ADMINSTRATIVE: Use of Interactive database to review customer billing/order
information. Use Outlook, Word and Excel on a daily basis.
*Health Claims Representative, CareFirst
09/1998-09/2004, 10455 Mill Run Cir, Owings Mills, MD 21117
Supervisor: Dana Wilson 410-***-****
CUSTOMER SERVICE/DUTIES: Investigate, identify and resolve internal and
external telephone and written inquiries. Identify and rectify errors by calculating benefit
allowances based on contract knowledge. Comply with federal and state laws as well as
Blue Cross Blue Shield Association's National Information Systems Guideline. Account
for recording accurate and complete responses with calculated dollar amounts and
specific benefit approval information. Accountable for recognizing and reporting system
and administrative errors affecting financial liability.
ADMINSTRATIVE: Use of Interactive database to review customer account
information. Use Outlook, Word and Excel on a daily basis.
Key Accomplishments:
Awarded monthly for being the top sales rep in the company (Verizon) /(Novastar)
Top Loan Originator in the branch Corestar)
Top Sales Representative in the Region Verizon)
Won 11 vacation trips of compensation for stellar performance (Verizon/Novastar)
Obtained an average of 180% of monthly objective (Verizon)
Education:
University of Phoenix (2005-present)
Major: Science in Finance
Minor: It Web Communications
GPA: 3.625
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LICENSES: Current Life, Accident, Health, & Credit License 7/2008-7/2010
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