Engineer Customer Service

Benny Zhang

Citizenship: Canadian, US Green Card Tel. 281-***-**** (cell)

**** ********* **., *******, **, 77005 Email: abnvc3@r.postjobfree.com

Objective

A position as a System Administrator to utilize my excellent knowledge and experience

to bring superb customer service and business value to your company

Highlights

- 8+ years experience in IT system administration and project management and

implementation

- Dedicated, responsible, self-motivated, hard working and hands-on individual with

highly cooperative team performance and intercommunication skills to work with all

levels of the organization.

- Excellent technical expertise spanning from in-depth knowledge with operating

systems, Exchange, network, databases, ERP system, business intelligence, CRM to

project management

- A qualified expert on Experts Exchange

Technical Skills

- Operating Systems – Windows Servers 2000/2003 (in-depth) and Linux (working)

- Security – Active Directory, Domain, DNS, Trust, GPO, spam filter, antivirus,

Websense, and encryption

- Application Servers: Exchange 2000/2003, MS SQL, Oracle, Citrix, IIS, SMTP

- Virtualization – Vmware ESX and vCenter

- Backup and recovery – Double-Take, Acronis, Marathon EverRun

- Network – TCP/IP, VPN, Firewall, MPLS, WAN Optimization, DHCP, FTP

- Hardware – IBM and Dell servers

- Communication –Blackberry Enterprise Server, VOIP, Avaya IP Office telephone

system, videoconferencing

- ERP – in depth knowledge with Ross ERP System

- Business Intelligence – SAS

- CRM – Ross CRM (Pivotal)

- Database – Erwin Data Modeler, Oracle, MS SQL, MySQL and in depth knowledge

with relational database design and implementation

Employment and Experience

2001-present System Administration and Project Management

Ingenia Polymers, a plastics manufacturer headquartered in Houston, TX, USA

- Primary responsibility for maintaining and improving stability and availability of

Exchange server, Oracle & SQL Database servers and ERP systems.

2

- Manage installation, configuration and administration of all server level systems and

network structures with one off-site datacenter, 7 remote international and domestic

locations, 15+ Windows and Linux servers and 300+ users

- Develop, maintain and implement security policy, disaster and backup recover plan,

and other system procedures and functions

- Provide level 3 and priority user support.

- In charge of project management and implementing projects to support and improve

IT Infrastructure, ERP, CRM, and Business Intelligence (SAS) systems.

- Manage department budget and procurement of service contracts, servers, software

and hardware for IT infrastructure.

- Provide training to other system administrators

1999-2001 Quality Assurance Manager

Ingenia Polymers, a plastics manufacturer headquartered in Houston, TX, USA

- In charge of planning, developing, implementing and maintaining corporate ISO

ISO9001:2000 Quality system.

- Provided technical support for customers, production, and sales team

1996-1999 (Transferred to US Headquarters) Product Engineer

Ingenia Polymers, Canadian division

- Provided technical support for customer, production, and sales team

Education

Oracle DBA in Ross University

Certifications: - Oracle DBA for Ross ERP system

Microsoft Certified System Engineer (MCSE) in Southern Methodist University

Certifications: - Microsoft Certified System Engineer

Six Sigma Green Belt and Lean Manufacturing

Master of Science in Polymer Chemistry and Engineering, 1996

Queen’s University, Ontario, Canada

• Studied statistical process (SPC) and statistical quality control (SQC)

Bachelor of Engineering 1994

Beijing University of Chemical Technology

Reference upon request

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