DAVID R BURGESS

abnva9@r.postjobfree.com – cell 713-***-****

SYSTEMS ADMINISTRATOR – NETWORK OPERATIONS CENTER TECH – DESKTOP SUPPORT SPECIALIST

Accomplished senior I.T. professional with proven ability to develop and implement consistent computer systems in

diverse, cross-functional environments.

Corporate consulting for COMSYS IT Partners, Inc for several multi-national oil/gas corporations

Independent consulting in the design and implementation of small office networks for numerous clients

Up-to-date with changes in industry through continuing professional development.

Team player with excellent analytical and technical skills who thrives on problem solving and pursuing projects to

successful completion.

Recognized for my superior interpersonal and effective communication skills to enhance the prompt and accurate

delivery of excellent customer service; easily conveys technical jargon to non-technical users

Proven expertise in finding quick and effective solutions to complex technical problems.

COMPUTER SKILLS

CERTIFICATIONS

Windows Server 2003

- Microsoft Certified Systems Administrator - MCSA 2003

- Microsoft Certified Systems Engineer - MCSE 2003

Windows Server 2008

- Microsoft Certified Information Technology Professional - MCITP: Enterprise Administrator

Microsoft Certified Technical Specialist:

- MCTS: Windows VISTA

- MCTS: Windows Server 2008 Active Directory Configuration

- MCTS: Windows Server 2008 Network Infrastructure Configuration

- MCTS: Windows Server 2008 Application Platform Configuration

SKILLS

Windows 2003 Server

Microsoft Exchange 2003 Administration

Windows 2000 Professional / Server

Windows 9X / XP / VISTA clients

Dell/IBM/HP/Compaq PCs and servers

Microsoft Outlook/Exchange 2003

Symantec Norton AntiVirus Corporate Edition

McAfee AntiVirus Corporate Edition

Deployment/Backup Tools: Symantec GHOST

Network Monitoring: NAGIOS, MikroTik’s TheDUDE

Web Hosting: (less than 1 year) Plesk, cPanel

Network Hardware: Cisco & MikroTik Routers, HP Procurve Switch, and Motorola Canopy equipment

EDUCATION

Texas A&M University - Commerce - Management Information Systems – Bachelor of Business Administration

Peking University – Beijing, China – International College for Chinese Language Studies – Mandarin

RECENT PROFESSIONAL EXPERIENCE

Network Operations Control Technician (11-2008 - present)

Internet America, Employee Houston TX

Proactive monitoring and maintenance of our fixed wireless broadband networks that cover service areas of

North Texas and South East Texas.

Systematically diagnose network outages and provide root cause analysis report to management and

regional managers.

Create and maintain network design and layout drawings using MS Visio

Desktop Support (05-2005 - 06-2008)

Contractor through COMSYS IT Partners, Inc (client sites: Halliburton & EDS & Global Industries) Houston TX

o Client site: Global Industries Offshore, L.L.C.

Provided senior desktop support expertise to our Houston-based senior staff and executives and remote

desktop support for travelling engineers throughout UAE, Asia Pacific and Africa.

Ability to recognize and solve critical issues while maintaining ownership of escalated incidents until resolved.

Created standardized computer builds and deployment checklists to improve SOX compliance

o Client site: Electronic Data Systems, a HP company

Promoted to assume Active Directory administration responsibilities on the national Blackberry support team.

Provided standard technical support on MS OFFICE (WORD / EXCEL / ACCESS) and corporate software.

Provided solutions that solved reoccurring problems with our Norton Ghost installations of Windows XP on

new or repaired DELL laptops

Member of off-hours on-call team for all desktop support issues that rotated on bi-monthly basis.

o client site: Halliburton

Responsibilities included first and second level Windows XP/2000/2003 technical support to troubleshoot

hardware, software and connectivity issues for Halliburton's global IT infrastructure supporting 35,000+

employees throughout the U.S. and overseas environment.

Project assignment in Shenzhen, China and Hong Kong to implement standardized Windows XP desktop,

laptops, and corporate software (MS OFFICE 2003, Symantec Anti-virus) for Chinese Bureau of Education.

Designed curriculum and taught evening/weekend “American Business English” workshops for managers

and executives in Shenzhen, China.

PAST EXPERIENCE

Network Administrator / Technical Support Staff 2000 - 2004

Independent Consulting - Texas A&M University - College Station and Commerce, TX

Provided Red Hat Linux services to clientele and locally owned businesses. Project manager and technical lead to

design and launch a new e-commerce enabled website using ASP, Apache web server, and MYSQL for a local

business. Tutoring for students, PC hardware and software support.

Helpdesk Technician 1997 - 2000

Electronic Data Systems Plano TX

Provided first-level technical support for the company's global IT infrastructure supporting 35,000+ employees

throughout the U.S. and overseas. Responsibilities included troubleshoot hardware, software and connectivity

issues for a mixed Novell / Windows NT/2000 environment while I earned a solid reputation for resolving

complex issues and providing exceptional customer service.

Technical Support Representative 1995 - 1997

Stream International Dallas TX

Responsibilities included assisting customers with technical problems connecting to Microsoft’s internet service

provider called MSN. I trained fellow employees on company policies, procedures, PC troubleshooting methods

and techniques. Managing this high stress environment taught me to be self-motivated, able to multi-task, and to

achieve excellent customer service skills in my daily interactions with customers. Promotion from technical staff to

technical management trainee during second year.

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