Management Vice President

DEBRA A. DRINANE, ARM

*** *. **** ****** • Westmont, IL 60559 • 847-***-**** (C) • abnv9z@r.postjobfree.com

Senior Management Profile

Over 25 years of risk management, insurance, claims management and client management experience.

Results-oriented, hard-working and influential leader who thrives on success, and who has the ability to

quickly impact an organization through effective planning, execution, communication, resource management

and outcomes measurement.

Major strengths include: risk identification, risk analysis, risk financing, risk management program and

process design and development, loss prevention, insurance, broker and carrier relationship management, cost

allocation, claims management, communications, project management, strategic planning and budgeting.

Proven experience in benchmarking, analyzing strategic outcomes and customized stewardship reporting.

Professional Experience

BROADSPIRE, A CRAWFORD COMPANY, Schaumburg, IL

A subsidiary of Crawford & Company, the world’s largest independent third-party claims administrator, with

annual revenues in excess of $1 billion. Broadspire’s annual revenues are in excess of $325 million.

Senior Vice President, RMIS, Reporting and Strategic Outcomes 11/06 – 04/09

Established overall Risk Management Information Systems (RMIS), Reporting and Strategic Outcomes business

plan and strategy, developed cutting-edge stewardship and other key outcomes reports for clients, managed the

RMIS unit to optimize information and client satisfaction with the product, and provided officer-level leadership

to a 21-member national team.

Improved unit operating earnings by 13% in one year.

Formalized the workers’ compensation stewardship report production process, increasing collaboration

among functional units, and with clients.

Developed and introduced a liability stewardship report.

Collaborated with medical management services on new metrics and client reports.

Organized and staffed a self-insured client state regulatory reporting unit.

CRAWFORD & COMPANY, Schaumburg, IL

Vice President, Client Service Management 12/03 – 11/06

Reported to President, Crawford Integrated Services. Developed overall consultative client service management

strategy and business plan for RMS and HCM, established yearly financial targets, heavily interacted with clients,

monitored team member/client relationships, and provided officer-level leadership to a 30-member national team.

Increased client renewed revenue rate from 83% to 96%.

Exceeded expansion sales goals, year over year.

Developed automated monthly executive-level reports to track client retention, expansion sales, endangered

and focus clients and client success stories, improving the overall quality of information shared in the

organization.

Assistant Vice President, Client Service Management 11/02 – 12/03

Reported to Executive Vice President, Risk Management Services (RMS). Completely rebuilt the client service

management function from the ground up, created a vision and a mission, supported by a sound strategy, business

plan, financial targets, training, education and accountability.

Developed a multi-tiered client service management career path and curriculum, greatly enhancing team skills

and expertise.

Implemented a formal performance evaluation process, allowing team members to establish both professional

and personal objectives.

Clarified and rewrote job descriptions for every position in the function, resulting in a greater understanding

of individual roles and responsibilities.

DEAN FOODS COMPANY

A leading food processor and distributor, with over $10 billion in annual revenue. 1981 – 2002

Vice President, Risk Management 1997 – 2002

Reported to Vice President, Human Resources. Responsible for identifying, evaluating, and mitigating

corporation’s exposure to risk. During my tenure, there was no negative, material impact to the corporation’s

balance sheet from deficiencies in the risk management program.

Realigned risk management strategy and programs with the organization’s strategic and operational plans.

Performed risk management assessments to identify key risk issues in all areas of the organization.

Administered Workers’ Compensation qualified self-insurance programs in 29 states.

Designed and implemented Workers’ Compensation claims management programs, including a transitional

duty program.

Instituted third-party claims administrator (TPA) performance standards and metrics, tied to performance

guarantee agreements.

Partnered with property carrier and loss control engineering on a Highly Protected Risk (HPR) assessment

and cost benefit analysis. The resulting property retrofit program significantly reduced premiums, and

addressed business continuity concerns in key locations.

Managed risk financing, insurance, cost allocation, loss prevention and claims management functions.

Active member of acquisition and divestiture teams, participating in 25 separate transactions.

Positions of increasing responsibility in the Risk Management Department of Dean Foods 1981 to 1997

EDUCATION

Triton Community College

Insurance Institute of America, Associate in Risk Management Designation

*Earned Award for Academic Excellence from the Institute*

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