Sales Manager

Rachel L. Elliott

abnv7e@r.postjobfree.com

**** ****** ***** *****, ******, GA 30518 Home: 678-***-**** Cell: 404-***-****

PROFILE

• Self-motivated, results-oriented MBA with eight years of achievement and demonstrated success in product

marketing and management • Driven team leader with a strong work ethic to exceed many company and personal

goals through superior analytical skills, attention to detail and creative solution building • Action-oriented manager of

multiple projects that produced exceptional quality and results • Ability to perform quantitative analysis and set

strategy for corporate initiatives

EXPERIENCE

Capgemini, Atlanta, GA

Senior Consultant 2008 – Present

Built the system role matrix for over 1,400 Siebel users including mapping the organizational hierarchy, viewing

and access responsibilities, in addition to monitoring the system licensing requirements

Led weekly sessions to organize unresolved exercises that needed business ownership and decisive measures prior

to cutover; including data conversion mapping, ad hoc reporting extracts, and change request deliverables

Project Management Lead for Multiple Cutover Initiatives

o Captured requirements from the client and presented to the delivery teams for implementation

o Facilitated meetings between the client and developers to determine acceptance or reconfiguration

o Monitored production details, continuous follow-ups and delivery timelines to ensure completion

Managed over 400 system error reports post cutover to determine priority, course of action and progression

towards completion to meet or exceed client expectations within a 60-day timeline

BellSouth Telecommunications, Atlanta, GA

Senior Innovation Manager, Corporate Project 2005 – 2006

Led Offer Development Domain in a $30M Business Transformation Project with Accenture

o Developed use cases that mirror current marketplace scenarios

o Edited and reviewed offer and order process flow charts in Visio

o Wrote 500+ business requirements that represented a comprehensive list of the end-to-end order cycle

Coordinated marketing strategy and initiatives with multiple business units to bridge legacy functionality with

future desired state via Siebel

Managed the development of a new offer through legal, operations, billing, and end-user experience to ensure that

a viable process flow was created for the market launch

Senior Marketing Manager, Consumer Division 2003 – 2005

Managed and effectively executed over 400 campaign lead requests for Consumer direct marketing programs that

included direct mail, telemarketing, e-mail, and bill messaging in order to achieve aggressive revenue objectives

Developed customer targeting requirements based on the business needs, budget constraints, product objectives

and marketplace demands

Streamlined and improved campaign management by standardizing processes and thereby reducing cycle time for

mailing list delivery by 65% (from 3 weeks to 7 days)

o Standardized portions of the requirements and coordinated the overall volume of requests

o Designed an interactive Access form that captures and stores the campaign details in an structured template

o Documented the campaign process and details for historical reference and analysis

Provided analytical support for a customer contact strategy that would encompass the contact frequency, channel

segmentation, and messaging strategy, while recognizing the overall business objectives and constraints

Supported Accenture team in designing the data structure and business requirements needed to implement an

automated campaign management system

Rachel L. Elliott

abnv7e@r.postjobfree.com

Page 2 of 2

Experience, cont’d

Account Executive, Small Business Division 2000 – 2003

Consultative sales and account management for 250 single or multi-location businesses with complex data and

networking requirements (new and existing accounts)

Consistently achieved greater than 100% of sales quota in all core assignments

Successfully migrated customers from 3% to 100% revenue billing by securing 3-5 year contractual agreements

Evaluated existing applications, prepared proposals including benefit-cost analysis and presented solutions

Coordinated cross-functional teams to ensure the clients had the most reliable resources

Served as a DSL Subject Matter Expert to increase sales performance and product knowledge

Sprint Telecommunications, Leesburg, FL 1999 – 2000

Analyst, Network Operations and Data Center

Monitored qualified inbound sales leads to maintain quality assurance and callback

Developed training material, scripting assists and motivational programs for 50 inbound sales consultants

Prepared and presented daily sales summaries to headquarters during the DSL product launch

Analyzed circuit problems and prepared outage reports for multiple broadband transports

Enhanced teamwork ability with various groups by maintaining the Single Point of Contact

ACHIEVEMENTS

BellSouth Pinnacle Award, 2004

Marketing Top Performer Certificates, 2003

High Performance Award & Customer Focus Award, 2002

Ranked 1 of 350 in the region at 236% of Sales Quota, EOY 2001

Fast Start and Fast Finish Awards, 2001

COMMUNITY INVOLVEMENT

Junior Achievement Volunteer

Marketing/Sales Extra-Curricular Event Coordinator

Tax and Financial Volunteer Work

Children’s Summer Camp Counselor

Youth Group Sponsor & Mentor

EDUCATION

Terry College of Business, University of Georgia, Athens, GA May 2008

Master of Business Administration (MBA)

Emphasis: Leadership and Emerging Technologies

Current GPA: 3.98

Study Abroad in China

Stetson University, Deland, FL May 2000

Bachelor of Science in Business Administration

Major: Marketing Minor: Information Technology

Graduated Cum Laude, GPA 3.83

Beta Gamma Sigma (Business School Honor Society)

Distinguished Marketing Student Award (Class of May 2000)

Dean’s Scholarship Recipient

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