James Allen White Jr.

**** *** ******** **., ***. 1 – Cincinnati, OH 45245 – Home: 513-***-**** / Cell: 317-***-**** -

abnv4a@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Macy’s Inc. Cincinnati, OH

(Formerly known as Federated Department Stores, Inc.)

Special Systems Engineer / Coordinator, 2006 – 2009

Reduced costs of Loss Prevention security systems by 28% as a result of streamlining the procurement

process and value engineering system designs.

Managed capital projects making sure they are completed on time and under budget.

Assisted in the design of Electronic Article Surveillance (EAS), Closed Circuit Television (CCTV) / Video Surveillance,

Burglar Alarm (BA), and Access Control (AC) Loss Prevention security systems.

Assisted in the design of Audio/Visual systems such as, satellite video and music networks, intercom and paging, and

DirecTV satellite systems.

Assisted in the commissioning of EMS, HVAC, Domestic Water Shut-Off, and Fire Alarm systems.

Assisted in the design of lighting circuits.

Procurement of electronic security and A/V systems for Macy’s stores nationwide.

Managed all phases of electronic security and A/V system projects with established budgets up to millions in dollars.

Developed bid project requirements, evaluation and negotiation criteria, design budgets/cost estimates, and work

schedules.

Created bid criteria and specifications, evaluated contractor bids, and developed and evaluated requests for proposals

Invoice and change order approval authority

Responsible for awarding contracts and managing contractor and vendor relations

Negotiated pricing and contractual agreements

Assisted in the development of strategies and best practices for LEED certified retail stores.

Commissioned and tested electronic security and A/V systems to verify operation.

Wrote and maintain technical documents, such as engineering specifications, technical memos, and white papers.

Reviewed Architectural, MEP, and Interior Design construction drawings for accuracy of system design and details.

Developed and maintained National Purchasing Programs

Provided technical support internally to store operations personnel and our corporate construction team.

Point of escalation for divisional personnel on Loss Prevention, A/V, and Domestic Water Shut-Off issues.

Approximately 30% travel to new construction, remodel, and expansion store sites

Security Labs, Inc. Noblesville, IN

Manufactures and designs video security products for CCTV / Video Surveillance security systems.

Director of Service Operations, 2004 – 2006

Managed customer relations ensuring a high level of customer satisfaction.

Development of revenue generating strategies implemented to increase revenue and profits for the service

department, which resulted in a 40% increase in revenue over my tenure.

Led the process of establishing a more efficiently executed service department resulting in increased

revenue and a faster turnaround on repairs.

In conjunction with the CEO and CFO established short and long term operation goals for service department.

Interviewed and hired staff

Managed a staff of electronic technicians and complete operations of the service department.

Provided customer service, technical support, and repair of CCTV / Video Surveillance systems and equipment.

Delegated tasks and scheduled technicians for service and repairs

Trained and developed personnel skills

Established a point of escalation procedure for the service department.

Repaired CCTV / Video Surveillance equipment such as: monitors, video recorders, security cameras and DVR’s.

Interfaced with customers such as: Safety Vision, Gateway and Ultrak regarding technical issues, product applications

and repair needs.

Generated RMA’s, scheduled repairs and service orders utilizing Peachtree accounting software.

Monitored the daily database entries of service orders and invoices.

James Allen White Jr. continued…

Organized and maintained inventory.

Provided quality control checks on new and refurbished equipment

Assisted with product life testing, new product development, product design, and production process improvements.

Wrote and edited product manuals and technical documents.

Best Access Systems, Inc. Indianapolis, IN

One of the largest manufacturers of access control systems and security hardware.

Applications Engineer, 2002 – 2003

Delivered technical expertise on Access Control, Badging, CCTV / Video Surveillance, Burglar Alarm, and Fire Alarm

systems externally to clients and internally to field technicians and the sales force.

Provided both pre- and post-sales support to customers.

Technical writing of product and system operating procedures and application notes.

Provided telephone support in a call center/help desk environment utilizing Heat call logging software.

Assisted in designing Access Control, CCTV / Video Surveillance, and Burglar Alarm systems.

Provided on-site hardware and software installation training to field technicians and clients.

Security system software validation and testing

Managed projects and supervised technicians in the field during system installations, repairs, and upgrades.

Supported LAN and database connectivity and operation. Databases supported included SQL, Access, and Oracle.

Trilithic, Inc. Indianapolis, IN

An industry leader providing telecommunications solutions for major Cable / broadband (CATV) and wireless markets.

Applications Engineer, 2001

Provided pre- and post-sales technical support of software and hardware utilized for monitoring the cable plant.

Provided support to clients in the Cable/broadband (CATV) industry such as: Comcast, Time Warner, and Charter

Communications.

Assisted sales force in the closing of sales opportunities and establishing new customers.

Provided telephone support and on-site hardware and software installation training via hands-on demonstrations.

Managed projects including system installations, repairs, and upgrades.

Delivered classroom based training via PowerPoint presentations to direct customers and contractors.

Provided system architectural validation, product implementation, and configuration assistance to clients.

Supported system network connectivity and operation.

Refurbished RF equipment and conducted failure analysis on returned products.

Technical writing that included preparing technical presentations, application notes, and publishing monthly

engineering articles in the company’s newspaper.

Approximately 50% travel to customer locations for training sessions, system installations, repairs, and upgrades.

OTHER RELEVANT EXPERIENCE

President of the National Chamber of Commerce - Cincinnati, OH chapter, present

Complete control over chapter operations, including marketing and advertising, fund raising, recruiting, etc.

Adjunct Instructor, 2003 - 2004

Facilitated technical and academic courses in a classroom setting to young adults. The technical courses were

Electrician Pre-Apprentice and Office Assistant/Accounting/Data Entry trades; the academic courses were Algebra,

Geometry, and Trigonometry.

EDUCATION

Purdue University - West Lafayette, Indiana Scientific Atlanta Institute - Atlanta, Georgia

Bachelor of Science Degree Certifications in HFC Networks and Operating HFC Systems

Major: Electrical Engineering Technology

Minor: Computer Technology Best Access Systems Training Department -

Concentration: Network Communications Indianapolis, Indiana

Lenel Access Control System Certification

Indiana Wesleyan University - West Chester, Ohio

Master of Business Administration (MBA)

Concentration: Applied Management

Contact this candidate