Project Manager Customer Service
Resume:
From: Janelle Santillanes May *, ****
P.O. Box **546
Albuquerque, NM 87184
Email: ***********@***.***
Employment / 1 to 2 Year Contract Position
Ref:
Dear Sir/Ma’am:
I would like to be considered for employment within your company. The opportunity to explore and
expand on my talents and abilities, while learning from and contributing to your company, is my
objective. Contract work, 1 to 2 years is desirable.
In June of 2007 I had taken a temporary leave of absence from my career in the construction
industry in order to work with Santa Fe Habitat for Humanity as an AmeriCorps member. I entered
the program as a way to help out their executive director who was suddenly without a construction
director. Once a permanent construction director was in place, I sought out new and various odd
jobs in order to expose myself to other exciting environments, such as working with private jets,
vineyards and limousine companies as a means to make a living while I continue to pursue my
college degree in Intelligence. Currently, I am working as a Customer Service Representative at
Santa Fe Air Center and Capital Aviation in Santa Fe, NM, both of which are owned by Ross
Aviation.
Having had some time off to explore other avenues, I am now refreshed and anxiously ready to
enter back into a career position. The following is some professional and personal, background
information on me, in addition to a chronological resume.
===
Military Career: I spent a total of 14 years as an enlisted member, Active Duty United States Air
Force (AF) as well as the Air National Guard and Air Force Reserves. In 1991, I signed up for, and
successfully completed, a four year commitment serving in Active Duty, United States Air Force.
My career field during this time was in Command & Control (C2). After my four years were up, I
came home to Albuquerque, NM and signed up with the NM Air National Guard for a 1 year term.
Once in the Guard, I immediately volunteered for a tour and spent the entire year on active duty in
Italy performing C2 work while working a United Nations mission. After which, I moved on from the
Guard and joined the Air Foce Reserves. I spent about a year under “regular” reserves in C2
assigned to a Colorado Springs, unit. It was there I learned of a better program within the reserves
and become an IMA (Individual Mobile Augmentee.) The difference being, regular reserves you
work with a reserve component whereas as an IMA, one is assigned to an active duty component.
There were no C2 slots open for IMA’s at the time so I ended up cross training into the intelligence
career field.
My intelligence career started off in targets, then imagery, illegal small arms and drug trafficking,
open source research and finished up in biometrics (human identification) systems. The majority of
my military career as a Guard and Reserve member was spent on active duty.
Self Employed / Development Investments: Needing a break from my military career, I decided
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to pursue independent employment working on various family investments. My brother is a general
contractor and developer, my dad, a retired plumber who owned his own plumbing company for
over 30 years. Originally, I had started off my degree majoring in architecture. The family business
plan was to invest and develop neighborhoods with interesting, unique homes and businesses.
After a few years of hits and misses in such family endeavors, I ended up going back to work as a
project manager/engineer/coordinator for other construction companies.
Civilian/Construction Career: I worked as a government contractor at Sandia National Labs, as a
project coordinator in Facilities Express, employed with the international architectural and
engineering firm, DMJM H&N. I was also a government contractor working with Ball Aerospace as
an open source analyst at Kirtland Air Force base.
I have been a project manager (residential) and project engineer/coordinator (commercial) for a
variety of general contractors and development companies. Most recently, I worked with Gerald
Martin General Contractor as a project engineer.
Non-Profit Exposure: While at Gerald Martin General Contractor, I was asked by a friend of mine
to come on board temporarily, with Habitat for Humanity as their construction coordinator. Just long
enough to fill in until their construction director arrived from Ohio. At this point in my career, I had
started to get burnt out in the corporate world and decided to try out something different.
Working with Habitat for half a year was interesting. I was hired on under a grant position which
only paid eleven thousand dollars for a year. I was curious to see if I could make it work. It was a
good experience and it was exactly what I needed at the moment, to help recharge the soul.
After Habitat, I thought of which direction I wanted to go. Back into construction or back into
Intelligence. The plan was to finish up my degree in Intelligence and try and get back into the Air
Force as an officer to finish out my six years to retirement. Ideally, I would like to remain a civilian
and work government contract jobs either in construction and/or Intelligence.
Other Interests: I have, and still do, enjoy a variety of jobs, a variety of people as well as a lot of
adventures throughout. In between careers, I am also working on occasion for a limousine
company here in Albuquerque. I drive luxury cars on the weekends or whenever needed. It is an
opportunity to meet interesting people one normally would not have access to such as those in
government, finance, entertainment, medical and other arenas.
I developed an interest in wine so instead of taking a class on wine, I went to work at a winery part
time in Albuquerque at Anderson Valley Vineyards. I still fill in for them on occasion, working wine
festivals, special and political events and helping out with the bottling process.
I have also spent time working as a care giver at a retirement / assistant living home. While with
Habitat for Humanity, it was required of me, and other AmeriCorps members, to do some civil
service and community contribution projects. I found such service to be both a positive and
rewarding experience.
I am also involved with my local neighborhood association. I became involved as a result of the city
and county plans to turn my family neighborhood into a commercial development area. My
involvement is staying up on all the development meetings, legislation, zoning issues, writing
letters to congressman/woman, and other area representatives, and keeping the neighborhood
informed of my findings. In addition, I have developed and maintain the neighborhood association
web site.
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Personal: I am a single woman of 38 with no children. While in the military, I have had the
opportunity to travel all over the world. I have worked in third world countries, helped communities
in foreign countries and have become actively involved within my own community.
I separated from the United States Air Force in December of 2006 and currently, a senior at
American Military University earning my degree in Intelligence. Although I am a full time student, I
take classes on line so my schedule is flexible. I also enjoy studying Spanish and acoustic guitar
on the side. My long term goals are to use my intelligence degree to help in research and story
development for a possible future in fiction, novel writing.
I enjoy being physically active: run and bike regularly, play racquetball and enjoy playing volleyball
as well.
If there are any positions within your company for which I qualify, I would appreciate being
considered for such. I am willing and able to relocate, with assistance, for the right opportunity.
Included is a copy of my resume for your review. Thank you for your time and consideration, I look
forward to hearing from you.
Regards,
Janelle Santillanes
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Janelle Santillanes
Email: ***********@***.***
PO Box 10546 Albuquerque, New Mexico 87184 505-***-****
EXPERIENCE
July 2008 to Ross Aviation (Santa Fe Air Center / Capital) Santa Fe, NM
Present Customer Service Representative (CSR)
Flight follow private/corporate/military aircraft/jets.
Concierge: Hotel, car, restaurant and miscellaneous reservations/services.
Data entry on arrivals and departures.
Coordinate catering orders and requests for pilots and passengers.
Coordinate service requests between passengers, pilots and flight line
personal.
Jun 2007 to Habitat for Humanity Santa Fe, NM
Jun 2008 AmeriCorps Member / Construction Coordinator
Coordinate volunteers and assign various tasks on residential construction
sites.
Order, track and manage construction and administrative materials.
Data entry on construction progress and schedules.
Coordinate with subcontractors, designers, and city/county agencies.
Labor in carpentry and finish work.
Fulfill various community service projects in addition to construcition
projects.
Oct 2006 to Gerald Martin General Contractors Albuquerque, NM
Jun 2007 Project Engineer / New NW High School Project
Submittal processing and distribution.
Request for Information (RFI) management from Subcontractors and A/E.
Warranty Issues management between owners and subcontractors.
Coordinator for Project Manager, Field Superintendent, A/E’s,
Owner/government/city/state officials and subcontractors.
Jun 1994 to United States Air Force / Reserves Washington, D.C
Dec 2006 Intelligence Analyst
Assist the Defense Intelligence Agency (DIA) and the Foreign Military
Studies Office (FMSO) in its counter-proliferation of illegal small arms
mission.
Perform OPEN SOURCE research and documentation of credible reports
on actual and suspected illegal small arms traffickers, middle-men, and
related companies, transportation vehicles, and transactions.
Oct 2003 to Alameda Development Company Albuquerque, NM
Oct 2006 Project Engineer / Residential
Track and update data base information on construction projects.
Conduct and report weekly meeting minutes.
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Develop spread sheets and graphic illustrated briefings concerning job
progress.
Management of contracts, proposals, bid documents and submittals.
May 2001 to DMJM H&N / (Contractor at Sandia National Labs) Albuquerque, NM
Oct 2003 Construction Coordinator / Commercial
Support to Project Managers and construction team.
Liaison between customer, design engineering, and construction team.
Document control, records management and computer input of
construction data.
1991 to United States Air Force – Active Duty (various locations)
1994 Command and Control Specialist – 1C3
Flight follow military aircraft. Arrange crew orders and cargo load sheets.
Report maintenance statues and mission progress to higher headquarters.
Prepare and brief mission requirements to base commanders. Perform
emergency management tasks to include coordination with various agencies,
both military and civilian personal. Destruction, distribution and storage of
classified documents.
EDUCATION American Military University Charles Town, WV
Senior working on a B.A. in Intelligence
COMPUTER Prolog, Word, Excel, PowerPoint, Outlook, and various other project
SKILLS management, military programs, various search engines and research
programs.
SECURITY Have held both “L” and “Q” clearances while working as a contractor at Sandia
CLEARANCES National Labs. Have held a Top Secret/TSI clearance while on military service
and as a government contractor.
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