Human Resources Resource
Resume:
CARMEN R. MUNOZ
Bronx, NY 10452
Phone: 718-***-**** 760-***-****
E-mail: ********@*****.***
OBJECTIVE
I am highly organized and detail-oriented individual seeking an Executive Assistant position that entails providing
thorough and skillful administrative support to senior executives and/or colleagues at all organizational levels.
EXPERIE NCE
01/2007 – 12/2007, Amerigroup Corporation (multi-state managed healthcare company). VA Beach, VA
New Initiatives Training Project Coordinator
Supported the training and development of business-driven projects; projects that included implementations
of new systems, products or health plans.
Created and maintained project documentation such as project plans and Gantt charts, coordinated
meetings, developed associated materials and communicated information to the Organizational
Development & Training department in support of new training initiatives.
In pursuit of enhancing personal and professional growth, completed the Leadership Principles and
Situational Leadership employee and professional development courses.
05/1999 – 07/2006, ACDP, Inc. (community and social services non-profit). New York, NY
Director of Operations & Special Projects
Oversaw the supervision of twelve federal/state contracts (Beacon Centers at IS 164 and IS 117, The
Summer Youth Employment Program, The Americorps Program, The Adolescent Pregnancy and
Prevention Teen Program, The Day Care Center, Universal Prekindergarten, Child and Adult Care Food
Program), some private foundation grants, as well as supervision of the Human Resources Unit.
Registered and maintained state mandated licenses as required by program.
Prepared budget and coordinated with department managers.
Audited programs against proposal outline to ensure accuracy as well as program quality.
Human Resources Director
Administered employee relations activities, including employee counseling, EEO/AA, employee recreational
activities, policies, and employee orientation. Interpreted and evaluated existing policies and programs.
Developed and presented recommendations for change.
Completed the activities of the employment function to include the recruiting, screening and interviewing of
exempt and non-exempt personnel; made recommendations on hiring decisions and starting salaries; and
oversaw all termination activities.
Conducted extensive recruiting as sole recruiter accountable for filing Executive, Professional and Non-
exempt positions for an agency of more than 300 employees distributed amongst 15 locations.
Rewrote 8 year old Employee Manual, including outdated policies to ensure compliance and added new
policies to improve morale.
Identified current and prospective staffing requirements, prepared and posted notices and advertisements,
and collected and screened applications.
Advised job applicants on Employment requirements and on terms and conditions of employment.
Reviewed candidate inventories and contacted potential applicants to arrange interviews and arrange
transfers, redeployment and placement of personnel.
Spearheaded agency’s payroll system and the human resources information system.
Liaised with insurance carriers and brokers to implement and administer company benefit programs; such as
Oxford health plans (medical), Principal Financial Group (dental/life), AFLAC (LTD/STD) and First
Investors (401K).
Answered benefit questions for managers and employees, as well as assisted with problem solving. Acted as
a contact between employees and insurance carriers to resolve problems and clarify benefits. Organized
annual benefit renewals, including enrollment procedures.
Provided clear, effective, timely and constructive feedback to management on interviewing techniques and
effective labor relations to ensure company complied with all federal/local employment and labor laws.
In support of an employee’s task, provided training specific to job functions such as Office 101 for
Administrative staff and School Age Child Care practices for educational positions.
Executed special projects and requests in support of the Human Resources Department such as partnering
with NYC Colleges and Universities for the Federal Work Study program.
Applied fundamental business and human resource concepts to establish and maintain effective work
relationships with managers, the agency, and the community; and maintain professional competence,
knowledge and skill necessary for the satisfactory performance of all assigned responsibilities. Handled
information in a confidential manner.
Developed an organizational model, which clarified authority, relationships and responsibilities within the
organization.
Supervised a staff of 2 HR Associates.
08/1999 – 08/2000, Private Practice of Luz Towns-Miranda, Ph.D. New York, NY
Clerical Consultant
Provided administrative support; installed and maintained Shrink rapt patient database on Apple
Workstation.
Filed and maintained client case records, file folders, charts, referrals and administrative clinical records.
Prepared invoices for health insurance payment.
EDUCATION
01/2007 – 01/2008. Regent University. VA Beach, VA
Expected Masters of Arts, Human Resource Management
09/1998 – 12/2002. New York City College of Technology, Brooklyn, NY
Bachelor of Technology, Computer Systems Technology
Concentration in Networking, Web Design and Visual Basics Programming
Associates in Applied Sciences, Computer Information Systems
SKILLS
Bilingual Spanish
Computer: Proficient in Microsoft office applications & programs. Hardware: IBM PC, HP workstations, Dell
desktops, and Apple Macintosh computers. Software: MS Office 97/2000/XP/2003/2007, People Soft, Knowledge
Point Applications such as People Manager 3.0. PC Payroll Systems: Compupay, Ceridian, ADP and Paychex.
Programming Languages: C + +, HTML, Java, Visual Basic 6.0, and COBOL.
Certifications: NYS Notary Public, Online Instructional Design, NYS Substitute Teacher, Regent University
Blackboard Certification
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