Customer Service Quality Assurance

Linda Migliore Molloy

Mount Kisco, NY ***** • 914-***-**** • abnv2o@r.postjobfree.com

PROFILE

Using the management, organizational and creative skills I have developed

over my years in creative services and marketing, I wish to expand my skills in

seeking new challenges. My confidence in interacting with people at all levels,

enthusiasm, heightened ability to problem solve, along with my ability to

motivate others, professional and personal work ethic, qualify me to work for

an organization that caters to a diverse range of clients.

PROFESSIONAL SKILLS & EXPERIENCE

Administrative and Project Management Skills

“If you carefully marry talent to task, you will ensure a successful outcome.”

• Hired, trained and managed a successful staff to support company

vision and growth

• Provided support for the department / division: answered phones;

assisted visitors; scheduled and coordinated meetings, interviews,

appointments, events and other activities for supervisors; assessed and

resolved problems; maintained file database; customer service support

and order processing

• Wrote, edited & proofed marketing collateral, filing & data

management, phones, customer service & relations

• Combined timelines, annual budgets, information, and staff into an

organizational structure that allowed for maximum performance on tight

deadlines

• Planned, organized and mobilized committees to ensure project success

• Established a process for quality assurance for all projects under my direction

Marketing & Public Relations

“Managing a successful partnership requires great communication, mutual

respect, trust, hard work, and the ability to laugh together.”

• Produced, from inception to completion, all facets of marketing collateral for

national and regional tradeshows, business meeting agendas, catalog

and direct mail advertising and sales team support for both print and web

• Developed a system of communication that allowed for seamless flow of

information both internally and externally

• Maintained a schedule of timely updates for my direct supervisor and other

department managers affected by project outcomes

• Represented company vision at national and regional conferences both on

product knowledge and brand image

Leadership & Creative Direction

“Count on me to take an idea and transform it into unique and effective

creative solutions.”

• Maintained a work atmosphere that is vibrant, open-minded, collaborative,

and fostered creativity to better motivate others to accomplish company and

personal goals

• Outgoing and energetic with strong communication and interpersonal skills;

effectively able to multi-task

• Demonstrated ability to work well within a team or individually with clients,

vendors, co-workers, and kids of all ages

• Facilitated scenario-based exercises that enabled my team to explore strategic

solutions to a single challenge

• Creative services include: conceptual & graphic design layout of catalogs,

newsletters and brochures, print production, photo research, studio / location

photography, talent selection; e-marketing; web design; package design

Other Skills & Experience

“I believe it is imperative to understand and respect the history of a brand when

envisioning its future growth.”

• Brand Management: Expertise and commitment to help companies

conceptualize and develop brands in the context of their target market.

• Computer: Mac OSX, Windows XP, and Internet platforms, QuarkXPress,

Photoshop, Illustrator, InDesign, Publisher, Word, Excel, PowerPoint, Acumen

• Event Planning: Successfully planned and executed Employee Appreciation

Celebration two years running

EMPLOYMENT HISTORY & AWARDS

• School Specialty Media Publishing, Creative Services Director (1986 – 2008)

• Oceana Publications, Inc., Editorial Assistant (1979 – 1986)

• Elizabeth Seton College, Admissions Office Assistant (1983 – 1985)

• Chairman’s Award Nominee, SSM Publishing (2006 & 2007)

CLIENTS & PARTNERSHIPS

Sunburst Media • Childswork/Childsplay • Disney • The Bureau for At-Risk

Youth • Great Events Publishing • School Specialty • Learn360 • Discovery

Channel • A&E Television Network • The History Channel • Teacher’s Media

Company • Reading Rainbow • Macmillan/McGraw Hill • Quad Graphics &

Creative Group • Quebecor World • Oxygen House Photography • Ed Cody

Photography • Harpster Studios

EDUCATION

Advertising & Graphic Design, Elizabeth Seton College

VOLUNTEER

The Volunteer Center of United Way

REFERENCES

Nancy Cocola, Editor • Culinary Institute of America • 845-***-****

Lynda Curtis, Photographer • Oxygen House Photography • 914-***-****

Vicki Gross, Account Manager • Quad Creative Group • 414-***-****

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