Customer Service Sales

Mark E. Muller

**** ** **** **.

Coral Springs, FL. 33076

PH 610-***-****

abnuz6@r.postjobfree.com

Objective

To further my career in a Human Resource position working for a company that supports both success

in the work place as well as balance in life. Looking to move into a position where I can use my

knowledge, experience and interpersonal skills to help a good company prosper into a great company.

Profile

Motivated, personable business professional. Talent for quickly mastering technology – successfully

trained dozens of District Managers on the most efficient and beneficial way to use their computers

and the information that was available. Diplomatic and tactful with professionals and non-

professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated

history of producing accurate, timely reports on many different aspects of the business.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent

with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven

environments. Excellent team-building skills. Enjoy working with people from all ethnic backgrounds

and helping them become successful.

Skills Summary

Project Management Team Leadership & Professional Presentations

Report Preparation Mentoring Retail Systems/Technology

Communication Customer Service Human Resource

Strategies Scheduling Administration

P & L Management Marketing & Sales Business Acumen

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Prepare reports for upper management on various topics/issues about the business.

Author professional correspondence to customers and vendors.

Facilitated meetings with all levels of field management-meetings ranged in size from twelve

people to as many as three hundred. Meeting topics ranged from “Sales & Profits” to Human

Resource training.

Rapidly learned and mastered varied computer programs; and then used this knowledge to teach

others how to use these new programs.

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Oversee up to twelve stores making sure that any customer concerns were addressed immediately

and in a manner so that the customers would return to the stores.

Consistently able to solve problems for the stores-such as decreasing sales, space constraints,

budget issues and Human Resource problems.

Created and executed various in store promotions to improve sales and profits.

Negotiated with local vendors on a monthly basis to secure the best prices and service for the

stores.

Professional Experience, continued

DETAIL MASTERY & ORGANIZATION

Manage all aspects of day-to-day operations of a large retail store.

Oversaw the management of multiple stores for several years.

Organized associate training for the stores to ensure completion in a timely manner.

The rollout of all corporate programs were completed correctly, on budget, and with in the allotted

time frame.

Fiscally responsible through out my career-accomplished this by keeping all aspects of expense

budgets organized and current on a daily/weekly/monthly basis.

Employment History

Kmart Corp. /Sears Holdings Corp. 1981 to Present

Managed four “Big Box” stores in three different states. Responsible for all aspects of the business

from Human Resources (average employee count was 90) to expense control. All of these

locations increased in sales and profit during the years that I was assigned to them.

District Manager in five different markets - each with 10 to 12 stores and approximately 1100

associates. Two of these districts were problem district when first assigned to them (SE

Pennsylvania & Philadelphia). Recruited new management for these stores and trained them so

that they would be successful in their position and the stores would be successful as well. These

stores all improved in sales and profit the following year.

Put together a program to recruit hourly full time and part time associates in a market where

unemployment was below 3%.

Was the District Mgr. for the Gulfport, MS. area in 2005 when Hurricane Katrina struck.

Responsible for assessing the damage and rebuilding the stores. We were the first “Big Box”

stores to reopen.

Managed all aspects of opening four new stores as a District Manager.

Human Resource Experience

Developed a program for in store “Job Fairs” to recruit new part time and full time associates-this

process is still in use today.

Set up process to ensure all annual appraisals were completed on time in every store.

Trained dozens of managers and asst. managers on how to properly complete an annual appraisal

so that the associate being reviewed would understand how they could improve their performance

in a measurable manner.

Facilitated numerous training meetings on HR topics such as Investigating Sexual Harassment,

Violence in the Work Place, etc.

Handled, investigated, and resolved many employee concerns/complaints as a District Manager.

Formal Education

Monroe Community College Rochester, N.Y.

Associates Degree

Professional Training

Numerous Management Development & Situation Leadership Seminars

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