Customer Service Sales

K ENNETH S . P LECKO

**** ****’s Way ~ Streetsboro, Ohio 44241

330-***-**** abnuz3@r.postjobfree.com

QUALIFICATIONS

Accomplished and dedicated professional with a proven track record of achieving consistent and

dynamic results impacting a company’s bottom-line growth and success. Results-oriented leader skilled

in reducing costs, increasing revenues, controlling inventory, ensuring high quality customer service,

analyzing data, negotiating prices, and creating strategic initiatives to streamline operations. Effective

communicator able to motivate and build productive working relationships with people at all corporate

levels. Technically proficient in Word, Excel, PowerPoint, Mitchell System, Prophet 21 and Tribute.

PROFESSIONAL EXPERIENCE

IMS COMPANY, Chagrin Falls, OH 2006-2009

Purchasing Specialist / Buyer

Managed the company inventory and directed buying, cost control, sales growth, and data integrity.

Cultivated business relations with suppliers, sourced new products, liquidated slow-moving non-profitable

stock, and maintained best in class customer service.

Improved profitability by reducing the buy/sell ratio from 74% to 70% while replenishing/maintaining a

$1.8 million monthly inventory; generated $10,000 in cost savings by finding a new aerosol box supplier.

Played a key role in the company achieving a 93% daily fill rate by ensuring an adequate inventory and

replenishing supplies at strategic quantities and order points.

Awarded Employee of the Month recognition in June 2008 by effectively communicating with company

employees which resulted in new or increased sales.

Assisted in meeting the daily shipping objective of shipping all orders placed that day by 4:00 through

contributing in the warehouse.

Increased sales and product availability by developing a new profit center at the supplier’s manufacturing

plant in California, which saved west coast customers and IMS freight costs due to more localized shipping.

Trained staff on specific access, application, and use of the new center in California as well as on accessing

and interpreting information from the vendor database and purchase orders.

TA INDUSTRIAL SOLUTIONS, INC., Perrysburg, OH 2001-2006

Purchasing Manager / Buyer

Oversaw buying and distributing abrasives, equipment, tools and industrial supplies to clients of a company

with $7 million in annual sales; purchased and controlled monthly inventory averaging $425,000.

Presented inventory and purchasing results to management; educated staff on prices and delivery.

Reduced the site inventory by 20% by purchasing order quantities at strategic order points and shipping

directly from the manufacturers to the customers when economically feasible.

Designed a new database to track vendor price increases and returns of slow-moving excess stock with the

results distributed to staff to analyze savings and prepare for supplier price increases.

Played a key role in raising sales by $1 million in 5 years by maintaining appropriate inventory levels and

providing high quality, error-free customer service.

Analyzed all reports and evaluated supplier quotes; negotiated item prices and delivery with vendors.

Created reporting of item data, purchase and sales orders, and received goods into the business system.

CORNELL SUPPLY COMPANY, Toledo, OH 2000-2001

Inside Sales Representative

Facilitated the sales process between outside sales representatives and clients while providing best in class

customer service and increasing sales of industrial supplies/tools; placed special item orders with vendors.

Ensured a high level of customer service through efficient processing of a large volume of inquiries, quotes,

and sales orders; resolved all customer complaints or issues.

Managed the tool repair program effectively by processing affordable, quick, and accurate repairs.

Coordinated the supplier literature library, filed all necessary paperwork, and tracked purchase orders.

Expedited process through the evaluation of the customer backorder report; analyzed all EDI orders.

K ENNETH S. PLECKO Page Two

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TRAVELERS PROPERTY & CASUALTY, Cleveland, OH 1999-2000

Claims Analyst

Resolved automobile, general liability, and product claims effectively through investigation, damage

appraisal, analysis, salvage processing, communication with all parties, and outcome determination.

Closed on 80 units monthly and maintained an open inventory of 100 units through efficient evaluation,

coordination, and claims activity recording; evaluated policies, gathered/analyzed data, and recorded results.

Settled 10 total loss vehicle claims per month by providing fair offers and accurate information and

negotiating fast and fair settlements.

Facilitated the repair process; interviewed claimants and communicated with all necessary parties.

LEADER INSURANCE COMPANY, Cleveland, OH 1998-1999

Claims Advisor

Facilitated the settlement of automobile claims through investigation, damage appraisal, communications

with repair facilities, salvage processing, and negotiations with injured parties and attorneys.

Interacted with many people across multiple facilities including underwriters, fraud investigators, other

claim advisors, arbitrators, attorneys and administrative staff, to successfully resolve claims.

Closed 54% of all units within 30 days through investigation, analysis, liability decision-making, and

effective negotiations; maintained accurate records and error-free file information.

Achieved “excellent” rating on final performance evaluation by having a 5.3% loss (gross to net) on 15

salvage pieces; reduced claim costs by averaging 40% alternate parts usage on physical damage appraisals.

Assisted in raising the branch audit score from 1.9 to 2.16 by creating fair damage appraisals, recovering

monies from sales of salvage vehicles, negotiating claim settlements, and recording error-free information.

WALGREEN COMPANY, Akron, OH 1995-1998

Assistant Manager

Supervised a staff of 30 employees and coordinated inventory for a store generating $4 million in revenues.

Managed 8-12 employees at any time; trained staff and maintained equipment in the one-hour photo lab.

Ensured smooth business operations by communicating with other managers, senior level management,

District Manager, Pharmacy personnel, employees, and vendors on a regular basis.

Analyzed and monitored sales trends, business cycles, P&L statements, and overall sales and productivity.

Marketed the store through the creation of product signs and advertising utilizing the AS/400 computer;

oversaw all construction of department resets, promotional counters, and displays.

Increased monthly sales by 10% year over year by providing best in class customer service and selling fairly

priced and fully stocked merchandise; educated through the Walgreen Management Training Program.

Achieved “Store of the Year” recognition within the Cleveland District for outstanding sales growth and

high ratings by the District Manager in 1996 and 1997.

Played a key role in the opening of a new store by motivating and coaching employees as well as

implementing and meeting sales goals; completed manuals for management training.

Boosted store traffic and sales by effectively advertising and promoting special merchandise.

EDUCATION

KENT STATE UNIVERSITY, Kent, OH

Bachelor of Business Administration, Business Management, 1995

IMS CO. Chemical Product Line Certification, 2007

Master Chemical Product Line Certification, 2000

Leader Insurance Advanced Medical Training, 1998

Leader Insurance Casualty Training, 1998

Leader Insurance Communications Seminar, 1998

Leader Insurance Physical Damage Training, 1998

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