Kathleen Ciulla

** **** ***** ****

Penfield, NY 14526

abnuyh@r.postjobfree.com

585-***-****

SUMMARY OF QUALIFICATIONS

Twenty five years experience managing people, programs, projects. Focus on production strategies, contract

development, RFP/ SOW / SOR generation, requirements gathering / assessment / protocol, negotiating supply chain

/outsource partnerships, project planning, extensive pre/post sales support, solutions design, have authored several

training guides, technical documents and marketing materials.

SUMMARY OF EXPERIENCE

Business Solutions Architect, Certified Black Belt with Operations experience that includes contract development &

negotiations, requirements assessment, supply chain, consumables, procurement, project planning, financial accounting

and large staff management.

EDUCATION

Masters Business Administration, Edinburgh Business School

Business Operations Management, B.A., Herriot Watt University

Black Belt Certification for Six Sigma and Lean Enterprise

(February 2008). Certificate Number Ss: 0381, Ceus: 17.6

Systems Engineer Certification (KoVis)

(April 2005). Certificate Number: 3254

SKILLS

Certified Six Sigma Black Belt, Certified KoVis Systems Engineer, Minitab, Excel, Access, PowerPoint, Visio, Office ISO-

9000, Hippa Compliance Officer, Service Excellence, Voice of the customer lead, Sarbanes-Oxley-trained, On-base, Captiva,

Input Accel, SQL database, Scan Manager, Kodak Capture Software, AWIS, ROSS, XP Operating systems development.

Kofax, KoVis, Tivoli, Access 360 XIPCS, XPIM, ODIS, Oracle, MS-SQL, Unix, Linux, Microsoft OSs Devices, Docushare,

Ethernet, LAN, Excel, Access, Project, PowerPoint, IDS, Firewalls, Proxy Servers, Network Management, Open view, Tivoli,

Micro muse products, and Vmware, PeopleSoft/Oracle, Great Plains, Sun Systems and Pegasus, Cash flow Wizard, JP

Edwards, CRISP. Vendor relations, just in time manufacturing, best practices, and supplies chain development tools. In

addition, I have authored several training guides, and technical documents. Professional Writing Series, University of

Rochester,Technical training courses, Xerox e-learning, Scottsdale Culinary Institute – Culinary Arts Certificate, CPR/AED

Certification #653998, ACE Group Fitness Certification.

EMPLOYMENT

About FACE 2007-Current

Turnaround Consultant/Owner

www.aboutFace.biz

As a quality leader and business turnaround consultant, I refresh stagnant operations and implement LSS

process improvements. Establish production and quality measures, quantified cost/price/GM, create template

contract (SOW) and proposals (RFP), standardized contract language, work with field sales to assess

requirements gathering process, architect custom solutions for pre-sales projects.

Create vendor validation process & develop where applicable outsourced/off-shore partnership model’s to

increase capacity while extending product array. Increase revenue, analyze ROI, stream line internal proposal

process to provide 24 hour turn around, assist sales by training reps to accurately scope projects. Develop /

produce training guide for staff & field sales. Evaluate employee skill level and performance (make changes as

necessary). Refresh facility work flow, ergonomics, and lay-out. Refresh team dynamics and improve internal

communications.

Xerox Corporation 2006 – 2007

Sr. Solution’s Architect (Virtual)

I developed pre-sales technical consultants into a team of technical sales professionals. Formalized orientation

program; implemented dynamic account assignment; supported Solutions Architects on key accounts. I outsold

competition $2 to $1. As a PEP objective, I implemented solution selling practices and developed department

standards to provide consistency between solution presentations.

I supported sales to fortune 200 companies and was responsible for the technical close. Provided support to

Principles, authored proposals, refined client requirements, providing targeted “Learning Management System”

demonstrations, executed comprehensive pre-sales discovery sessions and developing detailed (SOW)

Statement of Work for implementations and customizations.

My first major contract was closed within 4 months; I closed $2M+ in first 12 months in position. In addition to

leading a Solutions Architect team, I was in charge of all expansion opportunities.

Provided technical support necessary to develop and document architecture strategies and Standards.

Interacted to achieve timely delivery of effective and profitable Solutions within the area of the project

responsibility; apply advanced processes such as project and program management techniques and

organizational development throughout the architecture process.

I resolved problems that were tactical in nature and supported customers throughout the solution and

implementation process, through envisioning and design. Consultative to the project manager during the

development and deployment phases, ensuring the project stays true to the architecture, timelines, and budgets.

Develop offshore resources, costing, pricing, and employing out-of-box Solutions. To support the project design

I demonstrated the validity and approach of the solution. Created architecture to gather business requirements,

select the technologies that provide the best solution, based on the details of the project. Key areas of focus

include integration, workflow, applications (purchased, developed, business).

Deposit Computing Services Company 2004-2006

Document Imaging Consultant

Among the contracted services I provided was standing-up an off-shore indexing operation in China and

building a Document Imaging Production Operations in the US. Developed project plans for facilities creation,

build out, equipment allocation/install, customer proposals, contract negotiations, determined pricing and

managed production costs. Established supplies chain and engaged/negotiated vendors. Detailed prospect and

customer assessments

Pitney Bowes 2000-2004

Operations Manager

I managed operations at three facilities, for contracted imaging services. I had full operational responsibility for

production activities: staff hiring, training and management of 350+ FTE’s. I was responsible for materials

management, equipment, assets, inventories and gross margin targets.

Commitment to quality and workflow process, I was responsible for all production projects to meet customer

requirements and business objectives. I worked closely together with production staff in an empowered

workgroup atmosphere that fostered a shared sense of accountability, commitment, and urgency that

consistently yielded on-time delivery and superior production results. I was responsible for strategic in-house

accounts representing 62% of overall site revenues. Implemented quality and customer related programs such

as Hippa, Sarbanes Oxley, Service Excellence, and ISO 9000.

Provided technical sales support for systems integrations with customers, supporting aggressive EDI

implementation program. Improved effectiveness of TAT (time and turn around) was achieved through re-

organization of the department, and by creation of mentoring teams. Green Belt Certification was earned by

meeting project objective.

Managed entire order cycle from order entry through invoicing including responsibility for all supporting

systems and established new billing and customer service metrics. I managed a large production staff that

maintained quality and SLA at 98.9% exceeding strategic and operational objectives.

Guided site successfully though Y2K, which included replacement of most legacy systems. My team was able to

drive the explosive growth of our user base, while maintaining budgetary and resource constraints. Managed

technology vendors for optimum ROI. Implemented and maintained a formal Change Control process for all

systems.

Developed department project champions for ongoing training support, master production schedules while

balancing and maintaining customer service and inventory investment objectives. I reduced inventory

investment by 18% by implementing integrated inventory management program.

Xerox Corporation 1976 - 2000

Network Systems Manager

As Network Manager, I led a team of technical support engineers to manage Xerox’ Internal Ethernet network,

gateways, clearing house, file server storage, security and off site storage for the Electronics Division. I was

responsible for all technical support services. Grew support team from three Network Engineers, to seventeen

engineers deployed internally. In addition, I managed a staff of software support personnel and developed an

internal call center providing user support. As a PA objective, I developed a formal Network User process,

equipment allocation, inventory management, and created /conducted user training classes. Performed a variety

of network management functions in support of MIS services related to the operation, performance or

availability of data communications networks. Ethernet and high speed WANs, routers, bridges, and switches.

Performed a variety of network management functions in support of MIS services related to the operation,

performance or availability of data communications networks. Ethernet and high speed WANs, routers, bridges,

and switches. I conducted load - balancing efforts to achieve optimum device utilization and network

performance. Managed network E-mail functions. Established mailboxes and monitored mail performance on

the network. I worked with engineering to resolve hardware problems and with internal customer and

operations staff to schedule preventative and emergency maintenance activities. Supported CRISP (a Xerox

developed customer admin program). I developed a CPU inventory system for parts inventory, and tracking.

Excellent Reference Available

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