Project Manager Customer Service

LEE JORDAN

*** ******* ****** *********, ******* 36732 ****@*********.*** 334-***-****

B USINESS O WNER

Solutions Consultant /Project Manager / Customer Relationship Management

Dynamic entrepreneur with a 20 year record of achievement and demonstrated success. Adept at gathering

customer requirements and providing solutions based on customer needs. Passion for constantly delivering

more than expected and securing customer loyalty through excellent service.

Core competencies include:

Planview Administration Adage ERP Implementations Supply Chain Management

MS Office 2007 Applications SOX Internal Controls IT Project Management

Project Management tools QuickBooks Accounting Software Implementation

P ROFESSIONAL E XPERIENCE

Owner/President

Interquest Detection Canines - Demopolis, Alabama

6/2006 - Present

Interquest is the oldest and largest contraband detection and drug dog service provider, celebrating a quarter

century of excellence in 2004.

Performed all business start up duties, and purchased Interquest franchise in 2006. Provided initial

marketing development and penetration of un-serviced territories in the Southeastern US. Currently handling

all financial management, marketing, hiring, training and client relations duties for Interquest of Alabama.

Selected Achievements:

Due to strong marketing and introduction efforts, Interquest is now servicing over 20 school systems

throughout Alabama, Mississippi and Tennessee.

Through contract negotiations, I was able to set a franchise record for daily pricing of our services.

Also met goal of 35% profit margin of yearly revenues, due to strong financial management of

resources, expenses, and company assets.

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Solutions Implementation Consultant

British Petroleum– Sunbury, UK

3/2005 – 6/2006

British Petroleum, Inc. is a worldwide leader in providing energy related products to a global market. BP

employs over 96,000 people and operates in over 100 countries worldwide.

Based in the US, I coordinated US and UK support during the implementation of the Planview Project

Management software tool. I handled US and UK support for related training issues, problem fixes,

configuration requests, and product enhancement requests for the Planview software tool.

Selected Achievements:

I held tool Admin. License and maintained configured screens, budget load process, OBS and WBS,

Portfolio Management set up, user set up and workflow functionality.

During my involvement with the project, I closed over 250 Planview support related requests as

tracked through BP’s Keystone Support System.

Handled US transition of all current outstanding bug fixes and product enhancement requests to the

Wipro Group in Bangalore, India, for long term support

Continued…

Lee Jordan 2

Project Manager/Solutions Consultant

Coca-Cola Enterprises – Atlanta, Georgia

9/2000 – 3/2005

Coca-Cola Enterprises is the world's largest marketer, producer and distributor of Coca-Cola products. CCE

operates in 46 U.S. States, Canada, and several European countries as well.

W hile working in CCE’s IT PMO, I was involved 2 software implementations projects, facilitated a budget

planning process, and led the effort to select a middleware solution and vendor. My responsibilities included

tool selection, requirements/process mapping, software configuration, training, rollout and support.

Selected Achievements:

Configured, implemented and launched the Planview Project Management tool to the CCE project

Management community. This included 150 project managers and 600 timesheet only users.

Implemented CCE’s first Sarbanes Oxley solution which was used for all SOX related audit

checklists, internal controls pass/fail determinations/remediation, and internal control audit

information

In 2003, I worked with both CCE IS and Business communities to identify, prioritize, and review IS

investment opportunities for the $45 million IS budget.

Project Manager/Implementation Consultant

Systems and Computer Technology – Atlanta, Georgia

6/1998 – 9/2000

Systems & Computer Technology Corp. (SCT) provides information-technology services and administrative-

application software in the higher-education, local-government, utilities, and manufacturing/distribution

markets.

Responsible for implementing Adage ERP software, Fygir Supply Chain software, and SCT outsourcing

contracts. Responsible for all implementation planning, MS Project plans, technical and functional staffing

requirements, budget issues, organizational readiness assessments, and status reports for a $3 million

project.

Selected Achievements:

Met all budget goals and time requirements for the Daikin implementation project.

Managed 5 technical and functional resources and all client technical solution requests.

Secured additional revenue through sales of IT outsourcing services.

Supply Chain Manager

English China Clays – Sylacauga, Alabama

4/1996 – 6/1998

English China Clays (now Imerys) is a global leader in the supply of high quality white pigments for the

world’s paper industry.

Managed daily operations of all customer service, warehousing, outbound logistics, and accounts receivable

for the Performance Minerals unit. Managed 14 direct reports. Responsible for annual budget of $13 million.

Selected Achievements:

Through process Improvement initiatives, achieved unprecedented internal operations goals of 96% on

time shipment and 98% invoice accuracy.

Participated in other process improvement initiatives, which realized cost savings of $400k in 1997 and

$250k in 1998.

Chosen to participate on the Management team to select ECC’s global ERP software package.

Lee Jordan 3

E DUCATION & T RAINING

Bachelor of Business Administration, 1989 – Mercer University – Atlanta, Georgia

Master of Business Administration, (completed 25 hours) 1996-97 – Mercer University – Atlanta, GA

Professional Organizations:

Vice President of Demopolis Chapter of Kiwanis International

Member of Planview Eastern US Users Group

Member of Demopolis Country Club

Member of Alabama Treasure Forest Association

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