Project Manager Sales

BARBARA C. MICHALSKI

* *** * * * R O S E A V E N U E, S H A R O N H I L L, P A 1 90 79

H O M E / F A X : ( 484) 4 94 - 3363 C E L L : ( 267) 2 26 - 0192

E - M A I L : **********@***.***

Accomplished professional with extensive experience (7 years) in the areas of Product Development,

Business/Process/Software Analysis, Strategic Planning, Project Planning and Management, Sales Reporting Process

Analysis, Knowledge, Release, Change, and Vendor Management, and Training. Main focus has been Functional and

Process Analysis and Software Development Life Cycle from conception to implementation within various industries

(namely, but not limited to, eCommerce Web-based Subscription Products, Interactive Direct Marketing/Advertising

and Applications, IT Solutions/Services, Investment Banking/Banking, Pharmaceutical). Extensive investment

banking and banking experience (10+ years) as a Junior Research Analyst and Statistical Assistant prior to career

change to IT.

Strengths:

- Worked in PMBOK, BABOK, AGILE/SCRUM env ironments.

- Lead and drive cross-functional teams including Business and IT stakeholders (both internal and external/offshore)

from Product Development, Marketing, Design, Development, Vendors, QA, and end -users to gather and define the

AS IS and TO BE states for product strategy and planning, business requirements, functional requirements,

development and testing documentation, user guides, online help, and training material. Established scenarios and

interactions, and assigned responsibilities for each phase.

- Feasibility studies, Use Cases, Scope, Statement of Work, SWOT, Resources, Timeline.

- Face to face interviews, JAD, strategy, and status meetings, and online or email surveys for gathering project review,

process, design, and development requirements, document review, and training needs.

- Visio Prototypes, Models, and Diagrams

- User testing, GAP analysis, tracking through a Quality Center type tool.

- Reporting Functionality and Process Analysis of web-based interactive marketing/advertising reports compo nent

comparable to Salesforce.com (Comparison available). Analyzed reports produced, input feeds and output results,

and review end user tasks to improve report delivery.

- SDLC: Cross-functional responsibilities to take product development and marketing directives to completion

through initiation, planning, execution, implementation, and support. Walk the fine line between Business and IT for

design, functionality and process improvement, development, QA, and solution modifications.

- Managed internal, external, and website data and documentation, version release, copyright, writing staff. Design

project and corporate standards – templates, styles, software/project matrices, plans, diagrams, and documentation .

Project and document repositories. Mapping of processes and documentation.

- Change/Release Management: Assessment, stakeholders, benefits/risks, plan, build/test, implement.

- Vendor Management: Manage d requirements, modifications, and change/release priorities between internal

stakeholders and US and off -shore vendors (London, India, Australia, New Zealand, and Ukraine).

- Compliance: Knowledge of Pharma for Safety and Regulatory for SOPs and R&D for Protocols and NDAs;

Manufacturing OSHA, Financial SEC.

Software

Microsoft Office User Expert Certified: Word, Excel, PowerPoint, Access, Outlook

Visio, Snag-it, Adobe Acrobat, RoboHelp; Visual Use Case and Axure Prototyping online coursework

MS Project, Lotus Notes, Sametime, Net Meeting, Documentum, Liquent Core Dossier and Core Reports, SharePoint

Visual Basic/SQL Server, HTML Programming Train the Trainer Courses

Technical Education

12/08 CBAP Study Group for BA Certification

11/08 Axure RP Prototyping Online Course

10/03 Microsoft Office User Specialist (MOUS) Certification, Millennium Institute of Technology

04/02 Visual Basic 6.0/SQL, AvTech Institute

06/00 HTML Programming, Meadowlands Learning Center

Recommendations: http://www.linkedin.com/in/barbaramichalski

Work History

BUSINESS PROCESS ANALYST CONTRACTOR 2/09 to 3/09

IMS HEALTH, PLYMOUTH MEETING, PA

- Worked in Field Operations Americas to inventory all sales reports.

- Established current state and future state for sales reporting requirements and process.

- Research best practices for sales reporting.

- Identified producers and users; determined feeds and output, mapped process to reports,

- Recommended process modifications to improve timing.

- Worked with Account Managers, Account Directors, and Regional Leaders to combine reports or purge unused reports.

- Created flow diagrams for high level report process and weekly/quarterly Sales Team report process.

BUSINESS ANALYST/PROJECT MANAGER CONTRACTOR 5/08-7/08

ALLEN PORT CO., PRINCETON, NJ

- Gathered business requirements from Marketing for the purpose of producing functional requirements for a Start-up Web-

based Subscription Virtual File Cabinet Product.

- Worked with design and developers to analyze functional requirements, map processes, and create test plans and test cases.

- Created prototypes and diagrams utilizing Visio to capture processes and functions.

- Performed Process and UI/Data Migration Validation and UAT against the current build.

- Entered gaps and recommendations into Quality Center Repository for modification and resolution.

- Reviewed test plans, results, and cases to ensure functionality accuracy.

BUSINESS ANALYST/PROJECT MANAGER CONTRACTOR 2/08-5/08

GLAXO SMITH KLINE, PHILADELPHIA, PA

- Business Analysis, Process Flows, Release Management, Change Management, Vendor Management, SLA, PMI

Methodology for a Start-up Sales State Reporting Tool for Healthcare Professional Spending.

- Gathered release/change requirements and processes (surveys or situation/target meetings) from Business Units to

record/classify and begin the change control process (assessment, stakeholders/sponsors, benefits/risks, plan, build/test,

and implement).

- Worked with State Reporting tool vendor to initiate build or fix, UAT, and implementation of modifications.

- Worked with State Reporting Sales Administration and IT to identify feed issues for improved usability and reporting.

- Worked with vendor and State Reporting tool end users to map processes to reports, implement changes to processes.

- Worked with State Reporting tool end users to run UAT, report gaps and recommend changes to UI or process.

- Created Visio diagrams and timelines for release and change processes for Business Unit s and vendor.

PROJECT LEAD CONTRACTOR 9/07 – 12/07

WACHOVIA, PHILADELPHIA, PA

- Assisted in developing Corporate Information Security strategies for six (6) Business Units by establishing scenarios,

interactions, and responsibilities for each phase (initiation through execution).

- Developed a template to comply with Corporate ITOMs procedure using PMI Methodology.

- Mapped SOWs, Use Cases, SWOT, and project analysis documentation to an activity matrix to create strategy

documentation for current and future state. Created concept images and process flow images using Visio.

- Conduct gathering and review meetings to trace progress and update strategy documentation.

- Maintained a document repository for version control management. SharePoint Intranet Team Libraries.

BUSINESS ANALYST/ PROJECT LEAD 9/06 – 5/07

24/7 REAL MEDIA, FORT WASHINGTON, PA

Web-based Interactive Direct Marketing and Advertising Applications Development; Rich Media Ads

- Developed SDLC project plan (PMI Methodology), scope, objectives, and functional requirements for applications

development documentation.

- Initiated a hand-off process for Product Development/Marketing, Account Management, Design, Development and QA to

identify, prioritize, and execute new documentation and upgrade releases from conception, through design to launch.

- Gathered business/functional requirements to establish AS IS and TO BE product strategy.

- Established scenarios and interactions, and assigned responsibilities for each phase.

- Created design/development specifications for installation, migration, system administration

- Created online help documentation (MSOffice, PowerPoint, and Visio).

- Documented Process, mapped processes to UI and UI functionality, databases, fields, links for UAT, version, release, and

change management.

- Reporting option functionality/process analysis for reports component comparable to Salesforce.com.

- Created prototypes and diagrams utilizing Visio to capture processes and functions.

- Performed Process and UI/Data Migration Validation and UAT against the current build. Created gap analysis.

- Documentation Control and Management: Created styles, formats and templates; Developed document repository.

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BUSINESS ANALYST/PROJECT LEAD 8/05 – 9/06

FUNDTECH CORPORATION, JERSEY CITY, NJ

Web-based Interactive Cash Management and Payment Processing Applications Development

Top Banking Institutions (Citi, HSBC, Wachovia)

- Worked with QA during build to obtain product updates.

- Revised existing user, admin and technical guides based on product updates using MSWord and PowerPoint.

- Wrote new documentation based on specific client functionality enhancements using MSWord, PowerPoint, and Visio.

- Document Process and UI functionality, databases, fields, links for UAT, version control, and release/change management.

- Prototypes and diagrams utilizing Visio to capture processes and functions.

- Performed Process and UI/Data Migration Validation and UAT against the current build.

- Mapped processes to UI and documentation.

- Reported gaps, conflicts and errors to QA for CR creation

- Recommended changes to functionality for better performance or user handling.

- Designed templates for documentation; Wrote user/admin guides; Analyzed/modified existing documentation.

PROJECT/TEAM MANAGER ON-SITE 5/05 - 7/05

BANK OF CHINA, NEW YORK, NY

- Managed team of six (6) business analysts to develop a bank proprietary system User Manual.

- Implemented project proposal, project plan; Conduct kick-off and staff meetings with departments covered by manual.

- Conducted email surveys or situation/target meetings to gather department processes and preferences (AS IS and TO BE)

- Performed product and process UAT to validate user requirements and establish gaps.

- Tracked, reviewed, and approved deliverables.

- Developed documentation to gather information. Developed templates for final manual and related documentation.

SR. DOCUMENTATION SPECIALIST 7/04 - 12/04

ENTERPRISE SOLUTION PROVIDERS, NEW YORK, NY

Document Recovery for Investment Bank Morgan Stanley

- Designed templates and styles (Word, Excel, and PowerPoint) for consistency between standard operating procedures,

manuals, and appendices.

- Diagrams utilizing Visio to capture processes and functions.

- Analyzed and rewrote standard operating procedures and manuals from existing documentation utilizing standardized

template.

- Subject Matter Review in areas of Trade Processing, Client Support Services, and Field Support Services.

TECH WRITER 5/04 - 6/04

HEWLETT-PACKARD @ CREDIT SUISSE FIRST BOSTON, NEW YORK, NY

Develop Help Knowledge Base

- Conducted kick-off and status meetings to gather data for development of software knowledge base through interviews

with Department Managers.

- Conducted email surveys or situation/target meetings to gather department processes and preferences.

- Designed documentation to capture data (PowerPoint process instructions; Excel form to list criteria and provide fields for

information to be submitted).

- Designed documentation to submit data to Content Management Group.

- Subject Matter Review of data received through interviewing process, capture forms and spreadsheets, and existing

databases.

INDEPENDENT INSTRUCTOR 10/03 - 12/03

MILLENNIUM INSTITUTE OF TECHNOLOGY, JERSEY CITY, NJ

- Created curriculum, course outlines, admission testing, and training manuals with screenshots.

- Microsoft Office User Specialist Certification classes for Word, Excel; PowerPoint, Windows, and Outlook.

DOCUMENTATION/DATABASE ANALYST 4/03 - 7/03

OMNE STAFFING AT PANASONIC, SECAUCUS, NJ

- Facilities Management - Created Access and Excel inventory databases, queries, and reports for drawings and budget

documentation.

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DOCUMENT SPECIALIST 8/02 - 11/02

JOHNSON AND JOHNSON PRD, RARITAN, NJ

- Exported documents from Documentum to reformat or create new documents; Design templates and styles.

- Analyzed, wrote and assembled documentation (SOP’s, Protocols, Clinical Reports) for electronic submission.

- Imported and manipulated various software documentation into Word documents (Adobe, SAP,).

- Managed documentation (and hyperlinks) through Documentum, Liquent Core Dossier and Core Reports for compliance,

submission-readiness and appropriate document authoring and naming conventions, indexing and archiving.

AVTECH INSTITUTE - Attended classes for Visual Basic 6.0/SQL 12/01 - 4/02

MARKETING ASSISTANT 5/01 - 12/01

CAROTRANS, UNION, NJ

- Managed, designed, and created documentation in Access and Excel databases for estimated and actual Division and Total

Corporate Bookings and Financials; Ran weekly, monthly, quarterly reports; Ran segment queries.

TECH WRITER/DOCUMENT CONTROL ANALYST 9/00 - 3/01

SANKYO PHARMA, EDISON, NJ

- Designed Word, Excel and PowerPoint templates, styles for SOPs and Protocols; Installed on user PCs.

- Designed databases for Clinical Research and Safety; Designed documentation for data accumulation.

- Conducted research and status meetings through user interviews to determine documentation requirements.

- Compliance review of SOP's, Protocols, and Clinical Reports for FDA approval.

- Extract from/transfer documents to Documentum.

- Trained all employees in NJ and NY on Word, Excel, PowerPoint; Access; Desk-Top and Software Support.

STAFF INSTRUCTOR - 5/00 - 7/00

COMPUTER TRAINING SOLUTIONS, PRINCETON, NJ

- Developed computer training programs and curriculum.

- Wrote courseware for special training or standard training supplement using Doc-To-Help.

- Created website material for course outlines, fee schedules, registration forms, etc.

- Advertising and marketing development - researched client lists, newspaper ads, promos.

- Created databases for tracking class reservations, attendance, and budget.

- Customized applications development in Excel, PowerPoint and Access Robert Wood Johnson Hospital.

- Taught Level 1, Level 2, and Advanced - Word, Excel, PowerPoint, Access, Windows, Outlook.

INTERIM ASSIGNMENTS THROUGH OFFICE TEAM, UNION COUNTY, NJ 1/99 - 5/00

- Fund Raising: Kean University Foundation - Database Administration: Donor and donation database; Daily and weekly

reports; Track pledge overpayment/underpayment

- Trucking: Quality Carriers - Database Administration: Dispatch Facility - Loads, Income, Personnel, Time

- Construction Site: GE at PSE&G - Project Control Assistant: Managed purchasing: Obtain quotes; track receipt of material

and transfer into inventory; issue accounts payable requests for completed purchase orders. Managed finance: Budget

responsibilities for total project expenditures, accounts payable and payroll. Managed human resources: Personnel records

and time tracking for project reporting.

TECHNIC AL ANALYST AND DEVELOPMENT 6/98 - 12/98

AMS GROUP INTERNATIONAL, WEST ORANGE, NJ

Development and Implementation of Y2K Database Scanning Application

- Wrote user customized installation or implementation instructions for client environment.

- UAT to solve software or usage errors - Wrote step-by-step test, error and solution reports for software repair.

- Marketing: Performed tests against competitor product, attended trade shows; assist with purchase negotiations.

- Help-Desk Support to end users and sales for product operating process with Access-type and Excel-type software.

- Begin Phase I of Help-Desk Development: Designed call ticket, tracking log; Wrote tech question script, fix list,

escalation/priority procedure, and website FAQ.

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