Customer Service Sales

SANDRA SPINDEL

**** *** ****** *********: 561-***-****

Boca Raton, Florida 33433 E-mail: abnuhl@r.postjobfree.com

SUMMARY

Proactive professional with more than 15 years of progressive and diversified experience in

Marketing, Sales, Customer Service and Logistics. Highly developed international skills with a unique

knowledge of Latin American cultures and business requirements. Effective in applying business

savvy and open-mindedness to expand knowledge and customer contact as a means of developing new

business. Consistently contributed to increase market sales and overall business performance

identifying new businesses and successfully secured proposed business agreement through effective

negotiation methods. Possess strong analytical and solid administrative management skills

accompanied by excellent global communication abilities helping to establish and maintain excellent

client relations at all levels of business.

EXPERTISE

Sales - U.S. and International Commerce Procurement, Order Fulfillment and Logistics

Business Development/ Customer Service Finance (Accounts Payable and Receivable)

Key Account Management Multilingual (English, Portuguese, Spanish)

PROFESSIONAL EXPERIENCE

Malema Engineering/Manufacturing Corp., Boca Raton, FL 2005 – 2009

Malema designs and manufactures measurement and control instruments. Leading companies in technology

driven fields such as Intel®, AMAT, etc are some of Malema’s customers.

Sales, Marketing & Logistics Coordinator - Customer Service Management

Responsible for full follow through on the purchase order process and ensure customer satisfaction

through on-time product delivery by managing cross-functional activities and communicating with

Senior Management, Sales, Marketing (Trade Shows *), Purchasing, R&D, Business Administration,

Finance, Manufacturing, Customer Service, etc. from credit terms approval to on time delivery.

• Developed and/or assisted proposal or quotations based on customer specifications assuring the

accuracy of the content as well as completing and securing necessary approvals (if necessary) assuring

the final product was delivered and/or project was finished in a timely manner.

• Achieved and maintained 100% customer satisfaction working with customers and all parties

involved and resolving simple to complex problems.

• Lead and managed multiple projects related to sales department ensuring customer satisfaction

through on-time product delivery and providing excellent service to inside and outside customers

increasing sales & customer satisfaction at all levels.

Philips Medical Systems, Sunrise, Florida 2004 – 2005

Sales & Logistics Coordinator

Managed Purchase orders and RFQ from Philips and end users located in the Latin America.

• Approved incoming orders on completeness and configuration using SAP system.

• Managed Export/Import process including financial terms (e.g. L/C deliveries).

• Managed logistics from manufacturing to end user destination – tracking status of the orders,

dealing with customs and/or combining shipments from different locations and handled changes in

system configurations and short shipments.

• Controlled inventories and initiate improvement actions for logistic processes with focus on Supply

Chain Management and shorten Order-to-Cash lead-time / costs.

• Served as liaison with Manufacturing and Purchasing and or Suppliers to ensure establish quoted

product delivery date compliance.

Sandra Oliveira Spindel Page Two

REXALL SUNDOWN, Boca Raton, Florida 2002 – 2004

Business Development Coordinator / Customer Service Sales Services Department

• Maintained an open line of communication with external customer’s providing proactive order

fulfillment, research and reporting.

• Lead, Supported and worked closely with internal customers to develop external customers business

through order fulfillment, research, tracking and requested report.

• Effectively managed and processed orders from all sources, as well as, providing proactive support

towards customer credits, returns, and transfers.

• Supported the sales department to drive sales and address business.

• Lead and managed multiple projects with limited supervision.

* Presented with Rexall Sundown Annual AWARD For Outstanding Performance & Superior

Customer Service.

Accounts Payable Specialist (Temp Position) Finance Department

• Maintained open lines of communication between customers, brokers, sales and internal operations.

• Prepared journal entries, audited invoices and matched to appropriate documentation.

• Performed necessary research to support month-end closing process.

• Conducted troubleshoot in problematic areas of the process and initiate corrective actions as needed.

• Assisted the controller with special projects as needed.

UNISYS CORPORATION, Coral Springs, Florida 2000 – 2001

High-Tech enterprise (E-Business/Software/Hardware) with operations in 100 countries

Vendor Liaison Purchase, Procurement, Order Fulfillment and Logistics / Transaction Analyst

Responsible for controlling and coordinating the purchasing activities from Unisys Inter-America’s

customers in Latin America. Vendor Liaison activities included, but not limited to supplier and freight

forwarder management, contract administration, quality, PO execution, timeliness of delivery, export

documentation management, credit/collections, reverse logistics, follow up in the smallest detail.

• Approved, printed, and sent purchase orders to vendors. Ensured that POs were acknowledged by

vendor and that estimated delivery dates met subsidiary requirements.

• Resolved discrepancies in items, prices and vendor invoices.

• Provided consistent feedback to subs on shipment status.

• Created receipts against Pos. Canceled PO’s as needed and coordinated returns to vendors. Ensured

that appropriate credits were issued.

• Ensured customer satisfaction through on-time product delivery by managing cross-functional

activities and communicating with senior management, Sales, Marketing, Purchasing, R&D, Business

Administration, Finance, Manufacturing, Customer Service, etc.

PABOT - Palm Beach Overseas Trading, Boca Raton, Florida 1995 – 2000

Global Industrial Consultant Company in the Problem Solving Business

International Marketing & Logistics Director / Business Development

Developed and implemented marketing plans and processes, including product development,

communication, sales and logistics strategies acting as US – Europe liaison for client relations to

different companies in the Friction, Metal Powders and Diamond Tool Industries. Traveled

extensively throughout the United States and overseas to promote and establish business ventures.

Sandra Oliveira Spindel Page Three

• Expanded the overseas market in European common market nations and in the Latin American

market, mainly Brazil by 50% in two years.

• Successfully generated continuous methods introducing new products and services to companies

such as: AlliedSignal/Honeywell (Brazil, USA), General Electric, Dupont, CSM Industries (USA), Mahle

Cofap (Brazil), Brello (Egypt)/Altex (Canada), Kennametal (USA), Nucap Industries (Canada), Tyrolit Group

(Brazil), Remsa (Spain), Pagid (Mexico), Cobreq (Brazil), Belgo Brasileira (Brazil), AcuPowder (USA),

Blachford (USA/Canada), etc.

• Managed multiple projects while meeting deadlines and achieving high customer satisfaction.

BCN IMPORT/EXPORT & FREIGHT FORWARDING, São Paulo, Brazil 1989 - 1994

Sales, Marketing & Administrative Coordinator

Coordinated and supervised accounts receivable activities, increasing receivable turnover.

• Coordinated domestic and international shipping arrangements including documentation for timely

and cost effective deliveries ensuring customers received prompt orders.

BIC BANK Banco Internacional de Crédito, São Paulo, Brazil 1989 - 1992

Financial and Marketing Assistant

Provided sales, marketing, and administrative support to the director as needed.

• Coordinated marketing material for meetings and mailings.

• Assisted VIP clients; acting as liaison between customers and the Bank.

• Obtained credit records of applicants; prepare financial reports for final approval.

EDUCATION

Bachelor of Business Administration

Major: Marketing & Finance – USP São Paulo, Brazil

Florida Atlantic University – (Multinational Financial Management) – 2001

Pursuing M.B.A. (F.A.U.)

LANGUAGES

English, Portuguese and Spanish

PROFICIENCIES

ORACLE Purchasing/Financial applications, SAP, Made2Manage System

EMS, QED, MS Office, BAYBUILDER, QuickBooks, HTML, COBOL, Dbase.

PROFESSIONAL AFFILIATION

APICS American Production and Inventory Control Society – Member

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