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Customer Service Data Warehouse

Location:
Raleigh, NC, 27604
Posted:
March 09, 2010

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Resume:

Kevin A. Taylor

Permanent Address:

**** **** **** ****

Raleigh, NC 27604

919-***-****

abnugx@r.postjobfree.com

Career Objective

To obtain an Data Analyst position that utilizes my eight years of data warehousing

experience and is both challenging and rewarding, within an innovative company atop its

industry.

Summary of Qualifications

Strong leadership, customer service and communication skills.

Strong speaking and presentation skills

Microsoft Access, Oracle 8i, 9i and 10g databases.

8 Years Business Intelligence development experience using MicroStrategy 5.x-7.x

and Business Objects XIR2 & 3.1.

2 Years of data warehouse management experience.

2 Years of decision support management experience.

8 Years of SQL and PL/SQL development experience.

2 Years of Software Training

Work Experience

Creative Technology and Training Solutions Detroit, Michigan

Business Intelligence Consultant and Trainer June, 2008-January, 2009

Responsibilities included teaching and consulting for Business Objects XIR2 and 3.1

reporting for companies such as Cisco Systems, Northern Trust, 5th 3rd Bank, FedEx

and Morgan Stanley. Classes consisted of up to 15 professionals per class and

typically took place on-site for each company. The majority of assignments required

extensive travel.

In addition to teaching and consulting, I was also required to make presentations at

Business Objects User Group meetings and other technical forums.

When not on a customer’s site, responsibilities included design and maintenance of

course manuals and courseware. I was also solely responsible for creating the

Desktop Intelligence, Web Intelligence and Rich-Client Web Intelligence course

booksand workshop books for the latest Business Objects 3.1 release.

Accomplishments:

Taught classes at the basic, intermediate and advanced

levels for Desktop Intelligence and Web Intelligence

reporting software through various delivery methods.

Spoke as a key presenter at Business Objects User Group

conferences about the new features of the Business Objects

3.0 Enterprise software.

Created the courseware and workshop manuals for the

Business Objects 3.0 Desktop Intelligence, Web Intelligence

and Rich-Client Web Intelligence reporting tools.

General Parts, Inc./CARQUEST Raleigh, North Carolina

Business Intelligence Specialist September, 2000-June, 2008

Began working with CARQUEST as a data warehouse support consultant.

Responsibilities have included scrubbing data, maintaining and improving ETL

processes and operational reporting using MicroStrategy reporting tools. Through

promotions I became the administrator for our MicroStrategy projects which includes

over 150 users. I then became involved in the vendor selection process for a new

Enterprise Reporting tool, which lead to the eventual purchase and implementation of

Business Objects Enterprise XI R2. My roles at CARQUEST included Business Objects

Development, Business Objects Administration, MicroStratgey Development,

MicroStrategy Administration, ETL Development and Data Warehouse Support.

Accomplishments:

Managed the conversion of reporting from our MicroStrategy reporting

environment to Business Objects XIR2.

Created a “fact-finding” document for ad hoc reporting requests and all

change requests from the business users in order to standardize the reporting

request process.

Conducted “requirements gathering” for different business units to determine

reporting needs and to provide each individual business unit with a better

understanding of what information and functionality is available through the

corporate data warehouse and enterprise reporting tools.

Worked with data warehouse developers to translate business needs for

specific business units to help facilitate the design and implementation of

business specific data marts to improve reporting production.

Participated in Design and Implementation of four separate Business Objects

Universes.

Developed, Tested and Supported several thousand interactive reports for all

user levels using Web Intelligence, Desktop Intelligence, Crystal and

MicroStrategy reporting applications.

Created multiple Performance Management Dashboards for various business

groups within our organization.

Saved CARQUEST a large amount of training overhead by creating and

implementing a Business Objects Knowledge Accelerator Training Program

on our Online Learning Management System for all new users.

Created and presented hands-on, in-class training courses for various levels

BO user levels.

Administrator for MicroStrategy Operational Reporting. Supported reporting

requirements for over 150 licensed users and demand from all aspects of our

organization.

Election Systems and Software Cary, North Carolina

Technical Support/Trainer March, 2000-July, 2000

Responsible for handling incoming technical issues through a

call queue and training government officials on the use and capabilities of the

company’s software packages. Traveled to various government facilities throughout

the Unites States to train various levels of government officials at the state, county and

municipal levels.

Education

University of North Carolina at Wilmington

Cameron School of Business

Wilmington, North Carolina

Bachelor of Science, Business Systems: Concentration in Information Systems. GPA: 3.6 in

major.

Relevant Training

Crystal Report Design

BO Universe Design and Implementation

Web-Intelligence Report Design

Desktop Intelligence Report Design

Designing Business Objects Dashboards

Administering Business Objects Servers

Administering Business Objects Users and Content

Knowledge Accelerator Development and Deployment

Development of Xcelsius Dashboards

SQL Programming

MicroStrategy Desktop Report Design

MicroStrategy Administration



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