Customer Service Manager

Vishal Malhotra

**** *********** ****, ****: +1-610-***-****

Keller, TX 76180 e-mail: abnube@r.postjobfree.com

Experienced, result-driven executive with strong finance and international business

Summary:

development background seeking a senior leadership position with a progressive

organization. Have successfully turned around unprofitable businesses, developed major

market segments and triumphantly led diverse innovation and commercialization cross-

functional teams.

Planning / Roadmapping Rubber and Plastic products

Expertise:

Building Global Teams and Platforms Consumer Healthcare Products

Mergers and Acquisition Household Furniture and Bedding

Business Development Industrial Safety Products

Marketing and Brand Management Alternative Energy

Managed $236MM business and delivered a 36% CAGR over 4 years.

Selected

Grew polymer foam products category by $ 95MM in 18 months.

Accomplishments:

Ideated, conceptualized and launched 22 new products –19 industrial and 3 consumer.

Created a new distribution channel for high value product packaging solutions.

Nurtured and enhanced brand equity of SenSus memory foam to make it the most sought after

industrial visco-elastic foam globally.

Successful in negotiating acquisition deals and managed transition of 5 companies.

Restructured business operations - resulting in annual savings of $10 MM.

Work History: SEALED AIR CORPORATION 2007-2009

Global leader in food, industrial and custom packaging solutions. Company has two

divisions as its growth engines. Specialty Solutions is a sub-division of one of them.

Global Director – Specialty Solutions

Business lead for a $200+ MM sub-division. Leading and building global cross-functional

teams and platforms through new products, acquisitions, and re-organization of existing

business.

Accomplishments:

Increased annual revenue from $105MM to $200+MM, through Dow Ethafoam’s acquisition,

global price increases and building creative solutions.

Effectively managed 2 different distributor channels for similar product lines going to the same

end customer base.

Led integration of the acquired business and assimilated global supply into mainstream.

Successfully developed a global strategy to maximize value of the existing business

Spearheaded contractual sales with Dow, Vestas and ICF, enhancing sales by $3.5MM

Hired 8 new personnel in marketing and business development functions.

Robert Half International (Assignment FNX Ltd.) 2006-2007

FNX Ltd. is a financial trading software developer that was taken over by GL Trade,

a French company, on whose software the EuroNext trading works.

Merger and Acquisition Specialist

Responsible for building negotiating position for FNX Ltd. and leading due diligence

support through to deal close and stockholder disbursements. Acquiring company requested

leading effort to re-organize global FNX operations.

Accomplishments:

Negotiated and successfully sold FNX at 2.5 times the net turnover.

Managed integration and shut-down of 12 international entities.

Saved GL Trade $4 MM in taxes

Vishal Malhotra Page 2

FOAMEX INTERNATIONAL, INC. 2002-2006

North America's leading producer of polyurethane and memory foams for bedding,

furniture, automotive, aerospace and other industries.

Director of Marketing & Strategy - Foam & Specialty Products Group

D irected marketing, product management and business development of the company’s

largest division (size $750MM). Managed $2.2MM operational budget and 6 personnel.

Accomplishments:

Increased specialty products’ annual revenue from $72MM to $236MM, through market gap

assessments, targeted product innovations and integrated marketing activities.

Reduced product development cycle which led to a record number of new products introduced in

a 1 year period. These new products increased revenues by $37MM in 2005.

Turnaround of $750 MM division through price-increases and SKU rationalization, which resulted

in profitability from break-even to 21%.

Launched 6 new brands and increased brand-equity of 3 others. Successfully made all of them as

industry recognized names.

Developed the division’s CRM in Siebel and directed process and engagement rules.

Increased marketing communication efficiencies through customer training, vendor management,

in-house customer service and collateral development, which resulted in cost reduction of 22%.

ANSELL HEALTHCARE, INC. 1997-2002

A leading global manufacturer of protective barrier rubber products for medical,

i ndustrial and consumer healthcare markets.

2001-2002

Global Product Manager - Thermal & Specialty Glove Products ($14MM)

Managed the most profitable product category and implemented strategic marketing programs

globally to improve metrics, development timelines and market reach.

Accomplishments:

Created an electronic, new product development buy-in and approval procedure and database

system that increased speed to market by 30%.

Developed and successfully implemented a Price Audit Model to evaluate pricing strategy and

accuracy. The software played an integral role in the employment of Competing on Customer

Value program to elevate product differentiation and market penetration without hindering price.

Ideated and introduced 4 new products with global marketing campaigns covering 33 countries.

1999-2001

Business Development Manager – Global Marketing

Managed global growth and turnaround of the $354MM Occupational Healthcare division and led

global business intelligence function.

Restructured an acquired company - Golden Needles, to result in annual savings of U.S. $10 MM.

Negotiated deal with major supplier that resulted in cost savings of $2 MM.

Assessed potential for E-commerce, Automotive Aftermarket and DIY segments.

Researched supply and demand of worldwide prophylactics market and identified growth areas.

1997-1999

Business Analyst - Corporate Strategy & Planning

Led global competitive intelligence function, analyzed and suggested methods of improving business

operations, and assisted executive management in strategic projects.

Performed due diligence on competitors; instrumental in acquisition of 3 companies - Suretex

(Thailand), Kemwell International (India) and J&J Medical (USA).

Developed global benchmarking and monitoring of KPIs.

Built the company-wide financial reporting system which reduced month closing by 33%.

Compiled corporate budgets for the 4 fiscal years 1998 - 2001.

Vishal Malhotra Page 3

INDEQUIP MARKETING & SERVICES 1994 - 1995

Indequip is a service firm that assists low-mid tier manufacturers enhance revenues

and share through segment and geographic expansion.

Director of International Operations

The responsibilities encompassed growth of international accounts and product portfolio, hiring and

management of international agents and building relationships with off-shore customers.

Increased international revenues by 250%.

Education: MBA (Finance and International Business) 1995 - 1997

Winthrop University, Rock Hill, SC

Bachelor of Science (Environmental Engineering) 1990 - 1994

Punjabi University, Patiala, India Class Valedictorian

International North America Russia

Experience: Western Europe China

Brazil South-East Asia

Australia - New Zealand Indian Sub-continent

Languages: Fluent: English, Hindi and Punjabi.

Beginner: French and Italian.

References: Available on Request

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