Software Support
Resume:
Brooklyn NY, *****
RONALD BARTHOLOMEW **********@*******.***
OBJECTIVE
Seeking to be a part of a highly professional and competitive team dedicated to the implementation,
Skills and Training
operation and maintenance of mission-critical infrastructure.
Active Directory
Administration
EDUCATION Adobe Acrobat Pro.
Adobe Dreamweaver
Blackberry Server
Computer Systems, Bachelors of Technology August 2007 – June 2009
Blackberry Support
NYC College of Technology, Brooklyn, NY Cisco VPN client
DameWare
Computer Information Systems, A.A.S August 2004 – January 2007 Lava Ad-Aware
NYC College of Technology, Brooklyn, NY Anti Malware-Byte
Safeboot
Symantec AV
EXPERIENCE Symantec Ghost 9.0
MS Office Suite
NOD32
Help Desk Level 2, Jr. Network engineer November 2008 – May 2009
RSA SecureID
IPsoft, Inc. New York, NY
Gencontrol
LogMeIn
Presented first and second level support for global IT infrastructure plus employees throughout the Postini
US and overseas. Supplied live technical support via phone to customers and field engineers on Putty
hardware and software. Supported remote management tools using VNC, Gencontrol, and Real VNC
Dameware. Royal TS
VMware, Parallels
WebEx
Efficiently and concisely documented customer calls/email support inquiries and resolution.
Provided basic /LAN/WAN/ and remote access using dialup/VPN SecureID.
HTML/XHTML
Performed basic network troubleshooting to diagnose hosts, printers, routers, and switches.
Apache
Provided after hour support for Help Desk. SQL, MySQL.
Responsibilities included, break/fix, solving desktop problems, new buildouts, escalation of
call. Provided support for end users in Windows XP domain environment, administered BES Network printers
and active directory. Cisco Catalyst
Monitored system stability, availability and performance. Support client network connections Switches, Hubs,
and devices. Interacted with clients, local contacts and service providers to ensure timely Switches.
correction of network issues.
Cisco IP Phone
Collaboration with vendor and internal management to maintain healthy business
(7940/60/70g).
relationships. Resolving escalated ticket for problems that exists on a vendor s network.
Avaya IP Phones
Assisted users with login issues, locked accounts and password resets.
(9620).
VERITAS Backup
Solutions.
Help Desk Analyst January 2007 – January 2008
Informa Healthcare, New York, NY LAN/WAN, TCP/IP,
IPX/SPX, NWLINK,
WINS, DNS, DHCP,
Responsible for Active Directory Administration and providing support for remote users, and off site
POP3, SMTP, FTP,
visitors. Assisted staff with installation, configuration, and ongoing usability of desktop computers,
TELNET, VPN,
peripheral equipment and software within established standards and guidelines of the company.
ICMP, NAT, IGRP,
Ensured anti-virus software and security patches are up to date. Performed migration from legacy TFTP, Ethernet,
equipment to newer technology. Trained and oriented staff on use of hardware and software. DSL.
Prepared technical documentation for technical and non technical staff. Perform system
inventories. Managed the facilities security system and access cards.
Setup video teleconference unit and projectors.
Ticketing Systems
Worked with network operations staff as appropriate to troubleshoot network issues and to
resolve problems received from clients in a timely manner.
Remedy, Altiris,
Performed backups and restores, call logging and responding to users requests.
Trackit! 6, Numara,
Created and manage standard desktop images for employees based on job function reducing
and Fitsm.
the time required to install appropriate software on a new PC by copying the appropriate
image to a new computer’s hard drive instead of loading individual software applications.
Evaluated, purchased and installed hardware components, applications, service packs and
Certifications
operating system upgrades.
Provided Tier-1 support for workstations (desktops and laptops), peripherals, applications CompTIA A+
and network services for Windows and Macs. CompTIA Network+
(MCP)
Help Desk Support January 2006 – July 2006
Exchange 2003
UNION SQUARE HOSPITALITY GROUP, New York, NY
Windows XP Pro.
Troubleshooted, researched, diagnosed, documented, and resolved technical issues surrounding (MCITP) Enterprise
Windows 98, 2000 Professional, XP, MS Office, e-mail, Internet connections, and Support Technician.
hardware/peripherals.
Apple Certified Help
Delivered technical support for client's desktop software and internet based products and Desk Specialist.
services via phone, email, and in person to users in Microsoft Windows 98/NT/2000/XP
Operating Systems
environment.
Performed upgrades, installation of software and drivers and essential desktop
Windows
troubleshooting.
NT/2000/XP/ Vista
Serviced and Maintained microcomputer systems, including inspect, clean, test, run scandisk,
(workstation &
defragment hard drives, and update antiviral programs to maintain performance and security.
server),
Installed and configured software applications, telnet connections, and electronic mail. Train
Windows
and assist 30 internal end users in the proper use and procedures.
95/98/ME, MS-
Prioritized, Triaged, and Escalated Support and Helpdesk Calls/E-mails/Faxes/Web Form
DOS, Mac OS X
Submissions to Ensure the Fastest Processing and Most Efficient Support Possible.
And UNIX.
Assistant Lab Technician August 2005 – January 2006
NYC COLLEGE OF TECHNOLOGY, New York, NY
Utilized Norton's Ghost to clone hard drives for faculty and student use.
Managed user’s accounts, network; security and permissions; manage file systems and
partitions/volumes. Assisted with the deployment of workstations.
Installed and configured Windows 2000/2003 Server and Workstations.
References furnished upon request
Contact this candidate