Manager Training

VANESSA R. MADDOX

abnuaj@r.postjobfree.com

www.linkedin.com/in/vrmaddox

703-***-****

OBJECTIVE

To provide Learning & Development services to a growing, forward-thinking organization or agency.

CAREER SUMMARY

A resourcefulproblem-solverwith 17 years experience developing and supporting training and employee

development programs. Proven ability to build effective teams and manage human capitalpartnerships.

Highly proficientin MS Office applications and Learning Management Systems.

EDUCATION:

Potomac College

Washington, DC

Bachelorof Science in Management

July 2000

PROFESSIONAL EXPERIENCE

QinetiQ NorthAmerica

Reston, VA

March 2007 - Present

Senior HR Manager (Training) – Mission Solutions Group

• Manage learning & development activities for3,000 employees.

• Manage multiple learning projects including the successfuldelivery of PMI and ITIL cohortsand

othercertification training fora highly technicalworkforce.

• Conduct training needs analysis and identify potentialtraining sources; negotiate vendor terms and

discounts and coordinate team enrollments. Over the past 12 months, saved company over $280K

through negotiated discounts.

• Design training programs, deliverCBT curriculums, facilitateclassroom training and collaboratewith

technicalstaffto provide superiortraining products.

• Assist managers in administering learning & development policies and processes. Recommend

development and learning programs to improve business performance and outcomes.

• Train managers to conduct employee performance reviews using SuccessFactors.

• Participate in the QNA Leadership Development and Succession Planning team to establish

executive leadership competencies using the Lominger Leadership Architect m ethodology.

• Spearhead processes and measurements thatassure quality, accuracy, and effectiveness of

programs, tools, and resources.

• Stay abreast of developments in training, learning, technology, and human performance

i mprovement.

Social Security Administration

October 2006 - February 2007

Human Resources Specialist GS-13

VanessaR. Maddox Page 1

• Performed needs assessments/analyses to collectdata and design courseware.

• Led team to develop department website. The customized projectwas completed ahead of time and

under budget.

• Managed projectmanagement tasks, large-scale training programs, logistics, contingency

planning and management of resources

• Developed adjudicative training material(paper-based format) for150 attorneys acting as Federal

Reviewing Officials. Oversaw the delivery of training by the paralegalteam.

Planned and monitored training projects, developed projectmanagement plans, cost/benefitanalysis,

budgets and schedules

• Identified competencies required foremployees to maintain technicalcapabilities Consulted with SSA

leadership on the design of customized supervisortraining., Courses designed and delivered

Included:

o How to Manage Conflict

Managing Remote Teams

o

Delivering Outstanding Customer Service

o

AOL LLC

Training Program Manager – Systems Operations

March 2003 – September 2006

• Managed training delivery processes for700 employees including monthly new hire orientation and

training operations forremote and internationallocations in Ohio, California, Nova Scotia

and India

• Prepared pre-learning assessments and training plans formanagers. Managed full

life-cycle technicaltraining effortsforthe System Operations division, nationallyand

internationally.

• Managed logistics forSarbanes-Oxley division training initiatives/requirements . in

conjunction with the Operations Security group.

• .Worked closely with multiple internalresources and managed externalvendors.

to assess training needs and provided timely feedback and needs analyses to senior

m anagement. Realized cost savings over $300K during my firstyear.

• Provided guidance to learners pursuing technicalcertifications. Developed and conducted individual

and group learning assessments.

• Conducted detailed training ROI analyses and learning effectiveness reporting

forsenior management.

• Administered the enterprise-wide LMS (Plateau Systems) forthe division

• Accepted a 6-month developmentalassignment as Manager of Marketing Operations to design and implement

a new training program forthe Acquisition Marketing division.

WAM!NET Government Services

Herndon, VA

April2002 – February 2003

Manager, Program/Risk Management

Navy/Marine Corp Intranet (NMCI)

• Managed operations schedules and risk/opportunity management forallfunctionalareas of

the NMCI program; reported to the CFO.

• Scheduled tasks forover 300 sites and internalengineering projects. Established and

i mplemented risk and opportunity identification process. Created risk and opportunity

VanessaR. Maddox Page 2

databases and worked with functionalleads to identify new risks and opportunities,

developed mitigation plans, assessed impacts and created action plans

• Established relationships with multiple departments within the prime contractor(EDS) and

severalsubcontractorsto insure schedule compatibilitybetween Information Strike Force

(ISF) partners and to resolve schedule conflicts.

• Processed detailed financialanalysis reports of program performance relating to schedule

and risk/opportunity data to senior management on a weekly and monthly basis.

Niche Networks, Inc.

Herndon, VA

February 2000 – August 2001

Manager, Worldwide Training Delivery/Senior Project Manager

• Managed the training delivery division, which provided projectmanagement, logistics

m anagement, training and change management services to nationaland internationalclients

such as British Telecom (BT), DynCorp, SAIC, Cisco Systems, Norteland AT&T.

• Managed medium to large projects in the areas of course development, CBT development and

facilitation, Cisco AVVID projectmanagement, voice and data, VOIP, ATM essentials and

troubleshooting, routing protocols(OSPF, BGP) Cisco routing (ICND, BSCN) engineering and IP

telephony.

• Assigned subjectmatterexperts to Cisco Systems and theirclients forVOIP, Cisco AVVID, Wan

Manager, Sales Essentials, and otherCisco productrelated training and contentdevelopment.

Managed 8 Cisco AVVID training projects forthe San Jose facilityand othersites across the

country.

• Supervised 50 or more in-house instructorsand subcontractors, drafted standard statements of

work (SOW’s) forfixed priced and time and materials projects and assisted the CEO, directors

and sales managers with proposal creation forclients.

• Scheduled courses, maintained and controlledthe in-house LMS attended Sales Manager

m eetings, projectbudgeting, client/projectbilling, firstlevelcustomer supportand delivery

logistics.

• Supported SDLC initiatives and reported progress to the CEO.

OTHER PROFESSIONAL EXPERIENCE:

Project Leader

NextelCommunications Reston, VA June 1999-January

2000

Training Facility

GlobalKnowledge, Inc. Arlington, VA December 1996-June

Manager

1999

Technical

Group 1 Software Lanham, MD October 1993-May 1996

Representative/Instructo

r

Training Coordinator

InterAmerica Vienna, VA October 1993-May 1996

Technologies

Systems Manager/Staff

U.S. Representative Washington, DC April1990 – October

Assistant

Richard J. Durbin 1993

AFFILIATIONS:

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Member, American Society of Training & Development (ASTD)

Past VP of Operations forthe DC Metro Chapter

Nationaland Local Chapters

2003 – Present

Learning Leaders Forum

Local Chapter – McLean, VA

2007 - Present

Member, Society forHuman Resource Management (SHRM)

Nationaland Local chapters

2003 – Present

TECHINCAL SKILLS

Plateau Systems 5.5 Learning Management System – administrator

SAP Enterprise Portal6.0 Superuser (NetWeaver) – Purchasing, TravelManagement,

A/P, Inventory Management GeneralLedger, ProfitCenter Reporting and ProjectSystems

MicrosoftOffice Suite 2007 – Word, Excel, PowerPoint, Outlook, Visio, Project

Deltek Time and Expense

HomeSite 4.5 – technicalwriting, web pages

WS_FTP Pro 6.02

SnagIt Studio 6.0

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