Customer Service Software

DAKIEA G MATHEWS

*** * ******* **

IOWA PARK, TX 76367

940-***-**** (Home) 940-***-**** (Cell)

*************@***.***

Career Objectives

Being a team member with company I can use my skills and ability to work within

set time frames without direct supervision such as: answering telephone calls,

reviewing documents, data entry, maintain confidential sensitive documents or

communications and assist others. Willing to learn and accepts new challenges.

Summary of Qualifications

Excellent perception, retention, logic, literal recall essential details, mathematical

talented, accurately handle detailed instructions, motivated to use formulas,

rules, systems and procedures, ability to focus, deal with variables.

Work History

Custom Food Group - Wichita Falls, Texas

Apr 25, 2006 Feb 10, 2009

Money Room Clerk/Administration

Responsible for counting money- Coins and bills collected on vending routes.

Responsible for daily bank deposit of funds collected, posting of daily activities

on Computerized Balance Sheets and Ledgers. Responsible for Petty Cash

disbursements. Generate invoices, telephone operator/dispatch calls to

appropriate departments and drivers. Responsible for administrative duties in

Warehouse such as building drivers orders when needed.

Blue Cross Blue Shield of Texas - Wichita Falls, Texas

Jan 19, 1999 Dec 27, 2005

Claims Examiner

Process insurance claims utilizing all company policies and procedures, State

and Federal regulations and mandates, and benefit matrices to correctly

disposition the claim. Financial accuracy essential.

Hatcher Poultry and Egg Co. - Wichita Falls, Texas

Feb 01, 1994May 15, 1998

Customer Service

Contact customer base to obtain orders, generate load sheets, invoices, truck

outing. Check in drivers daily cash receipts. Resolution of customer complaints.

Posting of Accounts Receivables. Solicit new customer base. Maintain required

record.

Education

Midwestern State University- Wichita Falls, Texas

Sep 1977-May 1979

Major: Pre-Law Criminal Justice Minor: Psychology Graduate: No

Aladdin Beauty College - Wichita Falls, Texas

Feb 1983 - Feb 1984

Major: Cosmetology Graduate: Yes Certification: Not current

Training Vernon Regional Junior College Continuing Education

MS/PC-DOS

Basic Computer Skills

Word Perfect

Desktop Publishing with Word Perfect

Data Base/File Management

Hard Disc Management

Midwestern State University Continuing Education

Accounting Fundamentals

Computer Skills

Typing Speed: 45 Words per Minute

Email Software (Outlook, Lotus Notes)

Internet Browser (Netscape, IE)

Networking/LAN Software (Novell, Evergreen)

Peripheral Devices (Scanners, Printers)

Word Processing Software (MS Word, MS Excel, Blue Chip, Blue Star

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