Customer Service Sales

TALOUISHA HOWIE

**** ******* **** **

CHARLOTTE, NC 28214

abnu4w@r.postjobfree.com

Home: 704-***-****

Cell: 704-***-****

OBJECTIVE: I WOULD LIKE TO WORK FOR A COMPANY THAT WILL ALLOW ME TO USE MY

CUSTOMER SERVICE AND ANALYTICAL SKILLS TO OVERCOME CHALLENGES, REACH GOALS,

AND PERFORM AS A TEAM PLAYER.

EXPERIENCE

WELLS FARGO, FORT MILL, SC FEBRUARY 2008 - MARCH 2009

LOSS MITIGATION/LOAN SERVICING SPECIALIST/COLLECTIONS

-HANDLE INBOUND AND OUTBOUND CALLS

-SETUP REPAYMENT PLANS OR LOAN MODIFICATIONS FOR HOMEOWNERS FACING

FORECLOSURE

-SETUP MORATORIUMS, SHORT SALES, AND DEED IN LIEU OF FORECLOSURES

-WORK WITH VA, ATTORNEYS, AND HOUSING COUNSELORS TO SUSPEND FORECLOSURES

AND POSTPONE SALE DATES

-SERVICE DIFFERENT TYPES OF LOANS INCLUDING FHA,VA, FIXED AND ADJUSTABLE RATE,

DACC, AND CONVENTIONAL LOANS

CONVERGY'S, CHARLOTTE, NC APRIL 2007 - DECEMBER 2008

ONSTAR ADVISOR

-HANDLE INBOUND AND OUTBOUND CALLS

-PROVIDE DEMO OF ONSTAR SERVICES FOR FIRST TIME SUBSCRIBERS

-ASSIST CUSTOMERS WITH MAPPING AND ROUTING TO THEIR DESTINATIONS USING GPS

SOFTWARE

-CONCIERGE SERVICES

-SELL/DOWNLOAD HANDSFREE CALLING MINUTES

-TROUBLESHOOT HANDSFREE CALLING DEVICES

-RESPOND TO EMERGENCY ONSTAR BUTTON CALLS

WACHOVIA, CHARLOTTE, NC MARCH 2006 - MARCH 2007

WDA PHONE SERVICE REP 2

-HANDLE INBOUND AND OUTBOUND CALLS

-OPEN NEW ACCOUNTS-IRA'S, CERTIFICATES OF DEPOSIT, SAVINGS BONDS, MONEY MARKET,

CHECKING AND SAVINGS ACCOUNTS

-TROUBLESHOOT DEBIT CARDS AND CHECK CARDS

-PROCESS CUSTOMER REFUNDS

-ORDER NEW CHECKS AND OTHER BANKING PRODUCTS

-INTERNATIONAL/DOMESTIC WIRE TRANSFERS

-PROCESS MORTGAGE AND CREDIT CARD PAYMENTS

-ASSIST NEW AGENTS WITH MAINTAINING THEIR QUOTA

K AND G SUPERSTORE, CHARLOTTE, NC OCTOBER 2002 - AUGUST 2005

SENIOR CUSTOMER SERVICE REP

-SUPERVISE AND TRAIN NEW CASHIERS

-PREPARE NIGHT PAPERWORK AND BALANCE TILL

-HANDLE ESCALATED CUSTOMER RETURNS

-STORE TO STORE TRANSFERS

-ASSIST CUSTOMERS WITH PRODUCT INFORMATION ON THE SALES FLOOR

-MERCHANDISING

-SHIPPING AND RECEIVING

WAYNE'S SUPERMARKET, CHARLOTTE, NC JANUARY 1999 - FEBRUARY 2001

CASHIER

-PROCESS MONEY ORDERS

-CASH HANDLING

-STOCK NEW MERCHANDISE

EDUCATION

CAROLINA NURSE AIDE TRAINING CENTER -APRIL 2009

KAPLAN UNIVERSITY

BACHELOR OF SCIENCE

OCTOBER-PRESENT -BSM/HEALTH CARE MANAGEMENT

CENTRAL PIEDMONT, CHARLOTTE, NC

HIGH SCHOOL- FEBRUARY 2005

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