Support Software
Resume:
Anthony J. Jones
The Woodlands, TX 77380
Cell 832-***-****
abnu0v@r.postjobfree.com
Objective: Seeking a position in a Senior IT capacity
Employment History
IT Support Supervisor-Perm McMoRan Oil & Gas LLC-TX (Acquired Newfield 8/2007) 6/2006-Present
• Manage Support for Houston, Lafayette and Gulf of Mexico platform support for McMoRan Oil & Gas totaling
approximately 1100 Engineers and Clients Worldwide; Support High end Computers, Laptops, Printers, G.G. Plotters,
Scanners, Fax Machines and other hardware peripherals.
• Manage the SMS packaging, patches, installation, administration, SMS distribution, documentation and support of
Geologic/Engineer/Finance Programs such as Aries, PETRA, Petrocomp, Geographix, SmartSection, OWL, Petrosys,
Intellex, PEEP, Arc View, PCOOSA, Kingdom SMT 8.3, Prima, Oracle 11.0g, PERFORM, Business Objects, PDS
view, PI Dwights, Turbo CAD, OpenSpirit, OFM, Lexco Viewer, Datamart and other misc. software.
• Worked with vendors beyond tier 2 level software issues as well as training on applications.
• Supervisor over all IT Support for McMoRan Oil & Gas which includes 3 employees and several contractors.
• Direct the support of approximately 54 Rig PCs and other Off-site clients within the Gulf of Mexico via phone and
remote control as well as working with Schlumberger to support satellite internet and VOIP.
• Create and maintain: User Accounts in Active Directory, Citrix Accounts and Exchange Accounts
• Manage the installation, maintenance and troubleshoot phones and phone lines(IP, digital and analog phones; ISDN,
and DSL) and network issues (routers, switches, Cat5/6 cabling, network and phone jacks, and network printer/plotter
issues/installation both on and offsite.
• Setup and support Black Jacks, Palm Pilots and other misc. PDAs and cell phones.
• SMS administration of Images, software patches and packages for all McMoRan sites.
• Environment: ITIL, Citrix, Cisco, Nortel, NetApps, VMWare, Microsoft, Linux and Unix Operating Systems along
with Dell Desktops, Laptops and Server hardware
Lead Desktop Support Tech-Perm Mustang Engineering-TX 7/2002-6/2006
• Support 3,500 users worldwide; Support computers (high end Engineering Computers, Laptops and peripherals), both
phones and phone lines(IP, digital and analog phones; ISDN, and DSL) and network issues (routers, hubs, Cat5
cabling, network and phone jacks, and network printer issues/installation
• Install, Support and Upgrade Engineering programs such as Autocad, PDMS, PDS, Intools, Fastlook, Mathsoft
Applications, Voloview, ETAPS, SACS, Foundation 3D, Aspentech HYSYS, Staad Pro, Caesar II, ANSYS, Fepipe,
Micropipe, Microstation and other misc. Programs
• SMS administration of desktop and laptop images and software patches
• Install phone and network jacks, tone out phone and network lines, punch down lines for both
analog and digital phones and troubleshoot both network and phone issues
• Lead I.T. Support of 10 Desktop and 6 Helpdesk Technicians and trained 7 plus new employees
• Managed the budget for the I.T. Support department, which included Software license and Hardware tracking, Devise
Guideline and Installation paperwork for the I.T. Support department.
• Directed the rollout of Windows XP Pro to over 2,000 users.
• Handled tier 1 and tier 2 software issues and contacted vendors beyond tier 2 level issues.
• Managed the support for several buildings with approximately 2,000 people requiring 24/7 Phone, desktop and
network support
• Support off-site Clients via off-site visits, email/phone support and remote control support
• Setup and support Black Berrys, Palm Pilots and other misc. PDAs
• Use the following software tools: User Manager, Server Manager, NEC, LanDesk Management, Active Directory,
Helpstar Suite 8, Call Xpress Administration, Ultralite, VPN, Citrix, etc.
• Build and Maintain Dell and Misc. server hardware and software in a Windows Server 2000 and 2003 environment.
Create and troubleshoot user accounts. Install server based applications.
• Environment: Extreme Networks, NetApps, Microsoft, Citrix and Unix Operating Systems along with White Box
Desktops/Laptops and Dell Servers
Helpdesk Analyst-Contract JP Morgan/Chase Banks-TX 11/2001-7/2002
• Lead of a team that supported over the phone and via remote control: hardware and network issues, virus call
issues, Internet Explorer/Netscape web issues and Novell/NT password/access issues.
• Lead of a team that supported and utilized all of the following applications:
Novell Netware, Windows NT 4.0, Norton antivrus 7.5, Lotus Notes 4.6, Sametime Connect 1.5, Service Center 3.0,
Internet Explorer 5.5 SP2, Netscape Navigator 4.76 and Citrix 6.0
• Environment: Microsoft Operating Systems along with Dell Desktops, Laptops and Servers
Helpdesk Analyst-Contract Enron Corporation-TX 9/2001-11/2001
• Customer Support for Enron Corp. worldwide
• W2K, WinNT 4.0 Environment
• 1st stage support for SAP, Oracle, SQL, M.S. Office, Outlook, I.E., IPTV, Norton antivirus, Lotus Notes, etc.
• Supported VPN, and IPass offsite connections
• Logged, transferred, monitored, and updated customer requests using the utility Remedy
• Environment: Microsoft Operating Systems and IBM Laptops/Desktops
Helpdesk Analyst-Contract El Paso Corporation-TX 7/2001-9/2001
• Provides Customer Support for 34,000 customers worldwide during 2nd shift
• Support W2K, WinNT 4.0, Win98, Win95
• 1st stage support for Oracle, Citrix, Peoplesoft, Expense Express, LMPlus, Microsoft Office 97,
Oulook, I.E.,IPTV, InoculateIT antivirus, PrintKey 2000, CallPilot, and Cisco DialOut
• Support VPN, AT&T dial in, VNC, Unicenter TNG Connections
• Log, transfer, monitor, and update customer requests using the utility AHD
• Work 2nd shift with minimal supervision
• Monitor all areas of Help Desk contact(pager, email, and phone)
• Environment: Microsoft Operating Systems
User Support Specialist-Perm Winnebago County-WI 8/2000-7/2001
• Support approximately 700 Users and 1,400 Peripherals
• Novell Netware administration experience
• Peoplesoft installation and support
• Network hardware/firmware experience
• Hardware and software trouble-shooting
• Strong working knowledge of computer software applications including but not limited to
Microsoft Office 97, Microsoft Office 2000, Windows 95, Windows 98, Windows 2000 and Lotus Notes
• System assembly and support
• Help Desk PC and DEC Support for all of Winnebago County via phone instruction, Remote
access and on-site repair/upgrade
• Back up all of Winnebago County Data through several different types of backup servers daily
• Perform professional PC support and networking/DEC service calls
• Environment: Microsoft Operating Systems
Terminal Area Security Officer-Perm U.S. Air Force-USA 2/1991-8/2000
• Excellent managerial/supervisory/teamwork/goal oriented skills in a medical environment
• Supervised a total of 10 individuals within a six year time period
• Network hardware/firmware experience
• Hardware and software trouble-shooting
• Strong working knowledge of computer software applications including but not limited to Microsoft Office 97,
Windows 95, Windows NT
• In charge of entering all data for patient encounters into a worldwide computer network
• In charge of squadron LAN and WAN security
• Several Total Quality Management and Quality Assurance classes taken and implemented threw out a 6 year time
period
Education:
Master’s in Information Technology Degree with a concentration in IT Project Management (A.I.U.), Graduation date
of Feb 15, 2010
Bachelor`s in Information Technology Degree with a concentration in Network Administration (A.I.U.), Cum Laude
Graduate
Associate’s Degree - (C.C.A.F. - U.S.A.F.)
Contact this candidate