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Customer Service Sales

Location:
Mandeville, LA, 70448
Posted:
March 09, 2010

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Resume:

James W. Fabacher

**** ******* **.

Mandeville, LA 70448

985-***-**** (home)

985-***-**** (mobile)

E-mail abntxg@r.postjobfree.com

JOB OBJECTIVE

A challenging position that will utilize my management, procurement, distribution, logistic, customer service and

computer skills, with opportunities for career advancement.

CAREER SUMMARY

Extensive experience in Management of people and resources... Sales of goods and services... Procurement and

contract negotiations... Distribution and logistics management... Computer administration, software development,

user training and technical support... Employee training and motivation... Extensive knowledge of numerous office

computer applications including Microsoft Office Professional… Excellent Communication skills… Outstanding

Customer Service skills…

PROFESSIONAL EXPERIENCE

Vice President - Operations

CompuVend, Inc. – Metairie, LA

July 2007 to Present

Responsible for the day to day operations of a 27 seven year old software development company, that has 20

employees with over 5 million dollars in annual sales. Direct the functions of the Support, Customer Service,

Installation & Training and Accounting departments.

Developed automated system for Installation & Training department to track new customers from the time of the

sale until installation of all software applications purchased, were installed. Initiated the use of on-line tools for the

initial training of new customers, additional training for existing customers as well as web based seminars, which

resulted in increased revenues and cost reductions.

Oversee the sales and marketing department directing sales personnel in their day, to day sales efforts. Developed

and maintained custom sales database for tracking all sales and marketing related activities using the ACT® contact

management database. Created weekly salesperson activity reporting system, with follow up tracking. Developed

and implemented annual marketing plans utilizing print media, direct mail, fax and e-mail campaigns. Initiated the

use of on-line tools for the sales force to do live demonstrations, which resulted in a 35% increase in closing sales.

Handle the hiring of all employees, responsible for all employment advertising, interviewing, pre-employment

testing and conduct background checks.

Handle database administration for Act®, Peachtree®, as well as system administrator for AT&T® phone system.

Special Projects Manager

CompuVend, Inc. /Food Management Corporation – Metairie/Avondale, LA

July 1999 to 2007

Managed the design and development of a patented electronic device that utilizes RF technology to wirelessly

transmit cash and inventory data from remote vending machines to route personnel in the vicinity. Developed

specifications, prepared RFQs, negotiated contracts with designers, engineers and contract manufacturers. Oversaw

James W. Fabacher

2743 Villere St.

Mandeville, LA 70448

985-***-**** (home)

985-***-**** (mobile)

E-mail abntxg@r.postjobfree.com

the development of software used on the system. Performed all alpha and beta testing on all hardware components

and various software program used to run the system. Developed all marketing and sales literature for the product.

Wrote help manuals for hardware and software applications used in the system.

Managed a project to convert the company’s accounting system from an old COBOL system to Peachtree®

Complete Accounting. Successfully exported and parsed data from old system to import into Peachtree®, reducing

the time and labor cost for converting. Customized report and form layouts to make use of the company’s existing

inventory.

Responsible for overseeing projects for revamping this 25 year old company's network, servers and phone system.

Relocated offices, analyzing space requirements to use in determining adaptability to potential space. Developed

and wrote job description and employee manual.

Oversaw the construction project to renovate new offices after damages due to Hurricane Katrina. Responsible for

procurement of building materials and handled wiring for new network and telephone system.

President

Tank Teddie, Inc. – Mandeville, LA

July 1996 to Present

Started this company to develop and market a product that I invented called The Original Tank Teddie® brand

covers for propane tanks, along with several other related home accessory type products, which are sold in over 300

retail outlets throughout the United States. Handled the process of securing a Trademark for several products

through the U.S. PTO. Developed and implemented marketing plans on an annual basis utilizing print media, direct

mail, fax and e-mail campaigns. Handle all accounting functions and tax filings. Designed company logo, sales

literature, packaging and web site with secure shopping cart. Oversee sales and telemarketing activities, handle

negotiation with contract customers. Handle all procurement and contract negotiations with suppliers. Secured

manufacturer’s ID with the Uniform Code Council, developed product coding system to meet with Uniform Product

Code requirements.

Computer Consultant

Self Employed - Naples FL

February 1995 to July 1998

Providing consulting services to businesses and individuals on the purchase, installation and use of computer

systems. Providing training for system administrators and end user on hardware and software. Contracted with

medical clinics to perform needs analysis for selection of software systems that handle patient and provider

scheduling, and patient billing. Installed systems and trained office staff and providers on the use of the system. Set

up electronic billing with Medicare, Medicaid and insurance clearing houses.

General Manager

John E. Koerner & Co., Inc., New Orleans, LA

November 1991 to February 1995

Responsible for the operations of a food distribution company with annual sales in excess of $ 15 million,

employing 50 people. Responsible for the purchasing of all frozen and refrigerated products. Negotiated contracts

with truck, trailer and forklift providers. Handled procurement of all item necessary to operate a 120,000 square

James W. Fabacher

2743 Villere St.

Mandeville, LA 70448

985-***-**** (home)

985-***-**** (mobile)

E-mail abntxg@r.postjobfree.com

foot distribution facility including pallet rack systems, light bulbs and materials handling equipment. Directed the

warehousing and transportation departments in distribution of over 4000 products in five states. Handled all

personnel matters including benefits administration, workmen compensation case management and human resource

development. Developed, implemented and administered all company policies and procedures.

Area Director/System Administrator

ITT Sheraton Unifood, New Orleans, LA

August 1982 to November 1991

Supervised office staff in all aspects of procuring food, beverage and general supplies, for 10 hotels and restaurants,

in excess of $ 17.5 million annually. Developed product specification and request for bid to suppliers. Oversaw the

storage and distribution of products in corporate properties. Responsible for researching and testing alternative

products to help clients reduce food cost. Responsible for development of new business in the Gulf Coast region.

Supervised a special project to automate the purchasing and service functions of the Unifood offices around the

world. Responsibilities included writing of system specifications and program development.

Director of Purchasing

New Orleans Hilton Hotel, New Orleans, LA

October 1977 to July 1982

Coordinated the purchasing, storing and distribution of all products and services required to operate a 1200 room

convention hotel. Responsibilities included the supervision of 3 buyers, 6 storage management and 2 receiving

personnel. Prepared feasibility studies on processing techniques and cost reporting systems resulting in the lowest

food cost in the company, for 14 consecutive quarters. Conducted product cuttings to insure products delivered met

specifications and to investigate alternative sources. Negotiated volume discounts for the hotel which had purchases

in excess $ 9.5 million annually. Handled procurement of building materials and electrical products for the

engineering department.

EDUCATION

University of New Orleans, New Orleans, LA

De La Salle High School, New Orleans, LA

HONORS AND AWARDS

Chairman of the Allstate Sugar Bowl's Sponsor Liaison Committee, presently

Chairman of the Nokia Sugar Bowl's Sponsor Liaison Committee, one year

Vice Chairman of the Nokia Sugar Bowl's Sponsor Liaison Committee, nine years

Elected to serve on the Sugar Bowl's Executive Committee, twice.

Chairman of the U. S. F. & G. Sugar Bowl Entertainment Committee, five years.

James W. Fabacher

2743 Villere St.

Mandeville, LA 70448

985-***-**** (home)

985-***-**** (mobile)

E-mail abntxg@r.postjobfree.com

Served on the Board of Directors - Mental Health Association of Collier County, three years

Member of Medical Managers Association of Collier County, three years

Appointed to the team selection committee for the U. S. F. & G. Sugar Bowl, five years.

Member of the Southern Yacht Club.

Founding member of the Krewe of Icarius carnival organization.

COURSES & SEMINARS

SCO-Xenix system administration for technical users.

Coaching and Team Building Skills for Managers and Supervisors.

Planning and Implementation of T. Q. M. for the 90's.

ACTIVITIES/INTERESTS

Computers, Cooking, Fishing, Football, Sailing, Tennis and Woodworking



Contact this candidate