Customer Service Technician

Willie Perry

**** ********* ***** ~ Raleigh, NC *7610

Home Phone 919-***-**** ~ Email abntw2@r.postjobfree.com

Objective - HVAC

Highly skilled and safety conscious HVAC Technician with technical acumen and experience

managing and prioritizing large volumes of work orders for commercial and residential properties, and

working with others as a team member to achieve advancement and growth for the company.

Qualification Profile

• Service & Repair: Adept at troubleshooting, repairing, installing and maintaining heating,

ventilation, and air conditioning equipment and all related components; and perform preventive

maintenance; test electrical circuits and components with over 33 years of experience.

• Equipment Installation: Expertise in estimating, reading blueprints, and leading installation of

heating, air conditioning, and refrigerant systems as well as electrical/mechanical controls.

• Customer Service: Outstanding commitment to quality and service; adept at communicating with

vendors, team members and customers to deliver excellent service, provide work order updates, and

answer questions.

• Administration: Excellent organizational skills with ability to manage multiple time-sensitive work

orders. Accurately document all completed jobs to ensure proper billing. Continuously maintain

compliance with all safety rules, policies, and procedures.

Work History

2006-2009: Water Treatment Technician, Brady Services

• Served as water treatment technician for approximately 45 to 50 commercial properties-private

commercial properties, colleges, federal buildings, hospital, specialty medical facilities and airports

from Chapel Hill to Wilmington, NC

• Responsible for the usage of proper chemical in the prevention of microbiological problem as

calcium build up, algae growth, and microbiological organisms growth in boilers, cooling towers, and

open and close-loop for chilled and hot water systems

• Installed new and modified old chemical treatment systems as needed

• Ordered proper chemical for systems

• Used own judgment in rectifying problems when needed

• Maintained and submitted work orders in a timely manner

1997-2006: HVAC Technician, Brady Services

• Served as senior technician leading repair and maintenance of air conditioning, heating, ventilation,

and steam distribution equipment in commercial facilities

• Read blueprints and diagrams

• Installed compressors, evaporators, motors temperature controls, ducts and piping

• Performed preventative maintenance, troubleshoot breakdowns, and repair malfunctions HVAC

systems and components

• Used measuring and testing instruments

• Performed air balance on HVAC systems

• Performed prevention and corrective maintenance on bearings, pumps, polyphase motors, shaft

alignments and fans

• Documented all maintenance/repair actions and manage equipment records

• Delivered customer service as main point of contact for project inquiries

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• Routinely worked overtime and weekends to ensure complete customer satisfaction

1995-1997: HVAC Technician, AC Corporation

• Installed, repaired, and maintained rooftop units, split systems, central plant, VAV boxes, boilers,

controls, pneumatics, and other mechanical equipment

• Tested, troubleshoot, and repaired systems by identifying malfunctions and replacing parts and

components

• Read diagrams, specifications, drawings, blueprints, and schematics

• Performed air balance on HVAC systems

• Demonstrated exceptional time management skills

• Organized and prioritized high volume of work orders to ensure maximum quality and service to

customers

1975-1995: Positions: Supervisor HVAC Shop/Forman HAVC Shop/Refrigeration/AC Technician-

Active Duty Military

• Supervised 15 to 20 military and 3 to 5 civilian technicians in the operation and maintenance of

125 HVAC systems

• Supervised and performed installation maintenance, repair and operation of HVAC systems

identified, analyzed and explained specifications, drawings, schematics and policies relating to HVAC

systems

• Diagnosed, isolated, adjusted and calibrated systems and ensured compliance with

environmental regulations, refrigerants and hazardous materials

• Performed air balance on HVAC systems

• Scheduled and coordinated formal classroom training for staff in career development courses

• Advised on technical problems of installation and operation

• Solved complex systems problems and determined repair

• Inspected completed or in-progress work for compliance with operating procedures and safety

standards

• Provided cost analysis to supervisor for decision making and future planning

Education

• Mechanical Technology, Community College of the Air Force,

• E-Commerce Business, Wake Technical Community College, 63Hrs 1998-2000

Training

• EPA Certification: Refrigerant Transition and Recovery Certification-CFC Types I, II, III

• Refrigeration and Air Conditioning Specialist Course

• International Mobile Air Conditioning Association Certification

• Refrigeration and Air Conditioning Controls (Johnson)

• Refrigeration and Air Conditioning Apprentice Course

• Leadership/Management Development Course

• Manager Supervisor Training

• Serving Water Treatment needs in Industry Training

• Carrier Factory Training

• Electrical Safety, Electrical Fundamentals Electrical Orientation

• Hazardous Waste/Recoverable Products Program

• OJT Supervisor’s Orientation

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• Civil Engineering Solid State Application

• Electronic Principles Course

• Electrical Protective Device Course

• Microsoft Windows Vista/Microsoft Office

• CPR

References upon request

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