Sales Customer Service

Laura Gay

**** ****** ***** ***** **** #: ***/ 330-0959

Austin, TX 78746 Cell #: 512/ 750-5359

Email: abntua@r.postjobfree.com

CAREER PROFILE:

Exceptional background in personal management, leadership development, team building,

project planning/management, development and completion.

Excellent interpersonal and group communication skills, both written and oral

Proficiency with MS Office, Project, HTML, JAVA, Salesforce.com, Crystal Reports, and all

affiliated systems (Excel, Word, etc.)

Compliance/Regulatory Certified Manager (CRCM)

Fluent in English, German, Chinese

Conversational in Russian, French, Polish, Dutch and Swedish

Progressive business retail management experience

PROFESSIONAL EXPERIENCE:

CRCM Product Manager, Sr, OSR January 2008 – current

Thomson Publishing/ Sheshunoff Information Svc.

Involvement with the successful launch of online compliance services for all national

accounts

Train all sales staff to effectively understand the changing financial compliancy industry on a

global frontier

Serve as the companies certified compliance officer for all regulatory inquiries

Assist in the development of the Web 2.0 interfaces into the existing online tools

Work in conjunction with editorial and IT developmental teams

Aid other sales divisions in deeper penetration of printed publications

Assist all international institutions in domestic compliance requirements.

Lead team in revenue generation in 2008

Senior Canadian/International Account Executive December 2005 – December 2007

Google/Postini Corporation

Grew revenue in Canada by 200%+

Successfully forged business revenue with the NHL, Corel Corp., Gowlings LaFleur

Henderson LLP, Cirque de Soilei, Alfa Corp., etc.)

Managed Reseller relations within all Provinces

Developed Territory Plan to be utilized by all levels (AE1, AE2, MAR, and Channel) within

the entire EMEA team (inclusive of UK, APac, and India)

Acted as interpreter and SE for all deals in 2006 that required German, French, and/or

Chinese

Top producer for new services launched

Top producer for Q4 of 2006 as well as Q1, and Q4 of 2007.

Only representative who is utilized by Marketing department for compliance and regulatory

language, launches, and collateral.

Senior Market Development August 2005 – January 2006

Resolution EBS – Austin, TX

Prospected into existing client base and secured meetings with companies in a variety of

industries (e.g. BCBS Arkansas, Occidental Chemical, and Great American Insurance

Co.)

Introduced their tool into a new industry, financial, and secured Webinar attendance from

High Performance clientele (Lawson Software, Charles Schwab, eFunds, and Wells

Fargo)

Createded new opportunities with Channel Alliances (Indirect Sales) with Top Tier

companies (Lenovo Ltd., netG Inc., and Jack Henry & Associates)

Aided in the process of branding within the industry via management of contact with third-

party analysts (e.g. Forrester, Gartner Summit attendance, ICBA, etc.)

Collected, analyzed, and developed Reports for CEO, Marketing, and Shareholders sales

penetration metrics.

Managed SalesForce.com database for all Direct and Channel operatives (updating profiles,

administrative duties from resolution of conversations, inclusive)

National Account Representative / Senior Data Specialist June 1999 – June 2005

Thomson Media/Sheshunoff Information Svc.- Austin, TX

Represented, and completed sales progression for all of the Thomson/Sheshunoff

professional publications and software solutions (WestLaw, American Banker, Thomson

Learning, netG, etc.) to the largest asset size Banks, including Holding Companies,

branches, affiliates, and subsidiaries over a regional and national scope (Wells Fargo, TriCo

Bank, Golden West CU, Wescom CU, Deutsche Bank, Bank of the West). Providing

assistance with products, customer service needs, and technical support as needed.

Managed, and was sole sales contact, for all de Novo (new) financial Institutions until they

passed their third year (e.g. Net Bank, e*Trade Bank, Round Rock Express Bank)

Sole sales contact for the Regulatory Filing of all ILC Institutions (Charles Schwab Bank,

First Electric Bank, Chevron Bank)

Sole sales contact for all international institutions (e.g. Deutsche Bank, Chinatrust Bank,

Saehan Bank, Banco Populars, and BPA Pariba)

Initiated and managed relations with Group Associations (ABA, ICBA, ACBA, etc.) as well

as with the Regulating Agencies (FDIC, OCC, and NCUA)

Coupled an Indirect relationship with an online mapping and geo-coding system (e.g.

MapQuest) with existing software filing systems, to develop a new tool (BranchSource

online and BankSource online) to create new revenue-generating sources.

Sold to new business’ and upgraded existing client accounts across a geographic territory.

The Top Revenue Producer for the Company for 5 years consecutively

Successfully enacted large business development relationships exceeding $500K. (One sale

with single client) extending multiple-year terms (Synovus, Bank of the West, Glacier

Bancorp, American Express Centurion Bank)

Consistently assisted in the launch of new Products, involved with training and

implementation into new Markets.

Managed team of 5, which included the training, establishing of their territory, and

participating in year-end evaluations

Worked in tandem with field/inside-sales counterparts to build customer relationships,

manage accounts, and actively prospect for new contacts within existing accounts across all

Thomson family products.

Account Executive Feb. 1998 – June 1999

Net Wireless – Concord/Walnut Creek, CA

Consult with individuals and business’ about their wireless systems

Retail/Market the Nextel system as well as Ricochet (Metricom), and Bell South products

Train all clients on the new technologies

Conduit for the communications from Motorola on emerging systems

EDUCATION:

University of TX at Austin

Business Management/Administration (in process)

HONORS & AFFILIATIONS:

C.A.R.E Program of Austin – AIDS Outreach 1994-1998

A.H.R.C. Needle Exchange Program of Austin 1998

Meals on Wheels Program 2001-2002

Handsome Joel Society for Safe Rides

Tominaga Benefit in conjunction with SIMS

PERSONAL DATA:

References upon request

Contact this candidate