Project Manager Management
Resume:
Judith J. Mathews
Palm Harbor, FL 34683
abntrc@r.postjobfree.com
IT / PROJECT MANAGEMENT PROFESSIONAL
High Energy Manager with extensive management, project management, training, application, and
technical experience in a multi-vendor, multi-platform computer environment. Ability to leverage human
resources as well as technical skills to achieve business objectives. Proven track record in supporting all
aspects of technology needs for large operations areas from start-up through maintenance. Excellent
communication skills with a history of developing strong relationships with clients, technical staff and
senior management. A dedicated professional offering proven areas of expertise in:
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COMPUTER SKILLS
ACHIEVEMENTS
Client Relationship Management
Developed effective communication to translate highly technical terminology for both existing and
potential customers. Results: Increased client confidence, ‘the go to person” and additional business
opportunities.
Project Management
Generated revenues, increased business and client base through strategic development, and elevated
standards for staff training. Results: This confidence level within the company and with clients resulted in
increasing the business 300% over the next 2 years.
Project Management
Consulted with development team to correct significant problems with software and administered testing
to provide daily feedback. Results: $500K of renewed business.
Project Management
Orchestrated company-wide 1 year office automation project. Results: Staff morale improved and
productivity increased by 25%.
Performance Improvement
Developed and implemented a training program to address dysfunctional department in computer skills,
policies and procedures and documentation. Results: Increased operational quality rating from no
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rating to 99.5% within 1 year.
Performance Improvement
Energized campaign within the organization to re-align production processes from the business units
transferring ownership to the IT organization. Results: 100% increase in production over 2 years without
an increase in staff and 25% reduction in technical support.
Performance Improvement
Implemented policies and procedures to address concerns surrounding possible software legalities and
conducted ensuing negotiation with Software License Board. Results: Licensing Board commended
corporate efforts in addressing potential concerns and all penalties were eliminated saving the company
$350K.
Coaching/Mentoring
Implemented advanced analytical and problem-solving skills to identify and effectively address business,
operational and relationship/partnership issues. Results: Enabled existing Help Desk staff to support the
volume of 900 brokers and 200 banks.
Budget & Forecasting
Engineered re-cycling program for used department equipment to be sold to another company. Results:
$25K generated in sale covered expense of new equipment for department.
Negotiated relocation project for two companies to exchange office spaces. Results: expenses
projected for relocation cut by 50%.
PROFESSIONAL EXPERIENCE
Business Manager, Comsys, Tampa, FL Contractor at PriceWaterhouseCoopers 2008-2009
Supervised Project Manager staff and provided support to ensure projects were on-track
Developed, trained staff on PM tools, budget process and use case estimation
Mentored Junior PMs with requirements gathering, project plans and monthly forecasting
Managed department budget (10M)
Data Center Manager, Ceridian Benefits Service, St Petersburg, FL 2001 - 2008
Managed company applications, systems and print in a 24/7 environment
Additional responsibilities with the addition of Payroll Print Operations \Client Support
Analyzed organization’s critical support requirements, identified deficiencies and
potential opportunities and develop innovative solutions for increased productivity
Supervised on call 24 x 7 user and technical support to 1200 users
Implemented maintenance schedules, system upgrades and system enhancements to improve
efficiency and reliability of all production systems
Broad “hands on” experience of computer hardware and software, backup software, including
developing test plans & testing, SDLC, configuration management, installation, change management,
planning designing and implementing, troubleshooting and support
Gathered requirements and prepared business requirements, statement of work, project estimations
and project schedules for all applications
Prepared daily schedules with all stakeholders, developed \adhered to department Service level
agreements
Managed development and implementation of all production projects
Technical Writer for User manuals, System documentation and policies and procedures including
Sarbanes-Oxley, Internal Audit and SAS 70 guidelines
Managed $1.5M budget, forecasting, procurement, vendor relations and contract negotiations
Provided leadership in staff development, training, recruitment and HR responsibilities
Provided Weekly status, Project reports, Budget reports and Metrics to Senior Management
Developed Disaster Recovery contingency plans and emergency procedures for complex enterprise
environments
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Client Services Project Manager, Esavio, St Petersburg, FL 2000 – 2001
Managed client’s Security and Network operations within a Managed Services environment
Implemented Service Level Agreements and Change management procedures
Provided technical support to clients
Director of Project Management, NetPerformace, St Petersburg, FL 1999 – 2000
Managed development and implementation of E-Business, Web Based Solutions and Lotus
Notes applications
Managed product development with clients, Web and development teams
Coordinated all projects, requirements, schedules, resource scheduling, on-time delivery of projects,
budget responsibilities and assisted with RFI/RFPs
Provided Client and Sales training.
Developed SDLC and methodology standards within the organization
Supervised project managers, resource coordinator, web developers and programmers
Provided Weekly status & Project reports to Senior Management
Project Manager, Pegasus TransTech Corp, Tampa, FL 1999 - 1999
Implemented document management system supporting the Transportation industry
Coordinated product development with clients and development department
Designed functional and program specs and managed the SDLC for Client enhancements
Provided onsite training
Project Manager, Altris Software, San Diego CA 1996 – 1999
Planned, Designed and Implemented Document Management System
Managed accounts from $500k to $2.1M
Gathered requirements, developed functional and program specification documents
Provided technical pre-sales support and assisted with RFI/RFP requirements
Provided onsite training
Provided technical support to clients
Gathered requirements and developed AutoCAD and Micro Station data conversion and integration
Managed project budget, scope, schedule, payment and collections
Provided Weekly status & Project reports to Senior Management and clients
Manager of Acquisitions, Danka Industries, St Petersburg, FL 1995- 1996
Managed system support between newly acquired companies & Corp MIS
Provided on-site analysis to determine the scope of the conversion
Manager of Technical Services, INVEST Financial Corporation, Tampa, FL 1992- 1995
Implemented /Managed Pc’s, PC support, hardware, software, network, call center,
help desk and training throughout the company
Managed staffing plans, annual business plans, job descriptions, budget process,
Technical Writer\Developed training material and trained staff throughout the company
Manager of Professional Services, Seminole Electric Cooperative, Inc., Tampa, FL 1987- 1992
Implemented /Managed PC’s, PC support, hardware, software, network, call center
and training throughout the company locations
Developed (5) year department plan, prepared staffing plans and managed department budget
Technical Writer\Developed training courses and conducted the training throughout the company
locations
EDUCATION/PROFESSIONAL DEVELOPMENT
Bachelor of Science in Education, University of Bridgeport, Bridgeport, CT
Certificate Computer Programming, Computer Processing Institute, CT
Certificate, Dale Carnegie Public Speaking, FL
Six Sigma Orange, Yellow & Champion Certified
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Project Management Boot Camp
Member of Women in Technology International
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