Customer Service Sales

Rene Manning

***** ******** ****

Apt ***

Warren, MI 48092

Phone: 313-***-****

E-Mail: abntp0@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Excellent written, oral and interpersonal skills.

• Strong attention to detail with heavy focus on prioritization and time management.

• Work independently while contributing to the overall success of the team.

• Self-starter requiring minimal to no supervision.

• Proficient with Windows, Microsoft Word, Excel, PowerPoint and Lotus Notes.

• Working knowledge of AS400, Adobe Acrobat, and SQL databases.

• Working knowledge of Covisint communications portal.

• Working knowledge of Microsoft Project.

• Maintain corporate and individual confidentiality.

PROFESSIONAL EXPERIENCE

2007-Present Miniature Precision Components, Inc. Southfield, MI

Sales Associate

• Support GM Account Managers in day-to-day operations.

• Work with Sales Manager to update and maintain sales forecast data.

• Track and monitor prototype auto part requests from Ford and GM.

• Coordinate, track and maintain online entries in GM VTAM database for tool payment.

• Monitor supplier website for pertinent information.

• Contract review.

• Invoice reconciliation.

• Document and track savings for GM Business Plan activities.

• Update automotive inactive parts list in GM supplier system.

• Compile monthly automotive part production analysis reports.

• Compile quarterly CSM auto production analysis reports.

2000-2007 Ceridian Benefits Services, Inc. Birmingham, MI

Production Control Representative

• Tracked and assigned incoming documentation to Benefits Administrators in the Benefit Service Center in

Case Management and Microsoft Access database.

• Created process maps and conducted internal audits to improve efficiency of document control in the BSC.

• Coordinated FSA projects with print vendors from start to completion.

• FSA claim adjudication.

• Switchboard operations.

• IVR transcription.

• Tracked, scanned and assigned incoming Pension/FSA documents in Siebel database.

• Analyzed and compiled monthly ACD phone statistics, BSC monthly customer satisfaction surveys and

quarterly service delivery summary reports.

• Compiled and designed ADHOC reports and presentations.

• Benefits Administrator on various Ceridian accounts.

1998-2000 Lason, Inc. Livonia, MI

Customer Service/Production Coordinator

• Coordinated and managed incoming direct mail projects from start to completion.

• Maintained and serviced existing accounts for Lason Account Executives.

• Extensive problem solving.

• Liaison between Lason Account Executives and clients.

EDUCATION

Schoolcraft College

Livonia, MI: AAS, Business Administration

December, 2006

Central Michigan University

Mount Pleasant, MI: BS, Organization Administration

2008-Present

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