Manager Real Estate

Mary Sanford

PO Box **** Kimberling City, MO. ***86 417-***-**** ***********@*****.***

Experience:

Promotions Manager (Event Direct Sales and Call Center Manager)

March 05 thru January 09 Bluegreen Corporation Branson, MO 65616

• Hired, trained and managed 25 person Call Center. Monitored all daily performance reports

and conducted training and development of supervisors and other associates.

• Implemented the Lead Generation Program/Generating 200,000 leads first full year.

• Initiated a Direct Vacation Package program, Managing 3 Satellite offices in major

Metropolitan Cities

• Led my team in setting 350 plus events and fixed locations, resulting in 2500 face to face

vacation packages in the 1st year of implementation.

• Negotiated with vendors for the purchase of leads and tours, establishing all contracts and

terms.

Call Center Manager (Inbound and Outbound Call Center)

February 01 thru September 04 Syncor Entertainment Inc. Branson, MO 65616

• Implemented an Inbound, 2-level, Call Center with a Major Live Theater, for the sale of

vacation packages. Exceeded company goals by producing 6500 packages with revenue to

offset Tour cost.

• Effectively managed multiple priorities. Established the administrative support department for

the Inbound Program. This included; negotiating the contracts with vendors, establishing an

A/P and A/R, welcome center and the reservation department.

• Completed the entire vacation plans for over 8,000 families visiting the Branson area per

year.

Call Center Training Manager

January 2000 thru October 2000 Destination Adventures Branson, MO 65616

• I was hired for this short term position to increase personnel and productivity.

• Implemented new team goals, objectives, and priorities in alignment with departmental goals.

Established new compensation and bonus plans for associates to drive sales up.

• Tripled personnel and production within 6 months.

• Produced training manuals for future training of new associates.

• Evaluated overall performance of teams as well as individuals thru enhanced follow up

program, while increasing the overall show percentage from 75% to 94%

Call Center Manager

January 1996 thru November 1999 Surrey Vacation Resort, Branson, MO 65616

• Proposed new sales techniques and programs which doubled average production in 30 days.

• Managed 100 representatives and floor managers to be the #1 Call Center in Branson for

vacation packages reaching the company goal of 1000+ packages in a week.

• Conducted motivational meetings with all associates and arranged for motivational speakers

to also attend.

Real Estate Agent/Broker

June 1997 thru June 2005 BCR Properties LLC, Branson, MO 65616

• I attended Real Estate school and attained my Real Estate License in 1997. In 1999, I

attended the Real Estate Brokers School and received my Brokers License.

• I assisted both buyers and sellers with the sale and purchase of both residential and

commercial property. The market in this area at the time was not going very well. I made a

financial decision to work real estate part time while working full time in the timeshare

industry. I enjoyed and was successful in the Timeshare industry and dropped my license in

2005.

I have owned 2 businesses with emphasis in Sales, Marketing and Call Center. More

information is available upon request.

Education:

2005-Present Bluegreen Institute, Web Courses, Management and Corporate Directives

1997 & 1999-Lifetime Learning, Springfield, MO 65804, Real Estate Salesperson and Brokers

1986-1988 University of Maryland (European Division) Business Management

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