Manager Project
Resume:
Profile of Name Pallavi Yerravalli
Pallavi Yerravalli
abntni@r.postjobfree.com
Professional Summary:
Siebel Consultant
I have about five and half years of information technology experience developing Siebel Application. I
have been focusing on delivering solutions to my clients using leading Siebel CRM Application. These
clients include mid-market firms, small business as well as Large Corporations. I have been involved in
more then three full life cycle of Siebel Implementations. Utilizing my experience to develop Siebel
application, I have worked on extensive complex solution for my clients. I have worked on various
Siebel engagements as Siebel consultant, Siebel Configurator, EIM Specialist, EAI Specialist, and
Workflow Specialist.
Siebel Administrator
I have over four years experience in the Siebel Application, I have spent extensive amount of time on
Siebel Server Administration and Remote Administration. I have complete knowledge and experience
in Installing Siebel Gateway Server, Enterprise Server, and Siebel AppServer, Database server. Regularly
involved in taking Siebel Repository Backup and Siebel Repository Migration. Knowledge of Siebel
Enterprise Server Architecture. Experience in Configuring Siebel Server Components. Experience in
Administering Siebel Gateway Server, Siebel App Server System Services. Involved in configuring Siebel
Servers. Experience in Siebel Server Run Time Operation Administration. Knowledge of Siebel
Command Line Interfaces. Experience working with Siebel Infrastructure Administration.
Siebel Developer/Configurator
For the past four and half years, I have concentrated exclusively on the Siebel application suite and
have realized valuable hands on experience through my participation in various Siebel engagements. I
have experience in creating documentation for business requirements, creating technical documents,
development/configuration of Siebel application as well as testing and training end users. I have in
depth knowledge and experience of Siebel VBC and EAI technologies including utilization of Siebel
Integration Objects and adapters to promote seamless external data interface. I have design and
developed Siebel EAI components to create/update accounts in SAP from Siebel using Business Service
and Workflow. I have also worked with Oracles SQL loader utility to load data using control files into
Siebel using EIM.
EIM Specialist
Over the past four years I have spend working in Siebel application, good amount of time has been
dedicated in EIM specific project. These projects includes initial data loads as well as posts production
data loads that include configuring repeating EIM components to update Siebel database, importing
new data from external system. Created data mapping documents between legacy system and Siebel
database. Involved in gap analysis. I have worked on EIM in Siebel 7.5.3(Call Center), Siebel 7.7
Profile of Name Pallavi Yerravalli
eCommunications etc., Entities that were involved in these EIM projects are Accounts, Assets, Contacts,
Opportunity, and Activities. Knowledge of running SQL loader.
Business Analyst
During the course of four years of working experience in Siebel application, I have spent very good
amount of time working as Business Analyst. I have been involved in gathering functional requirements
and mapping to Siebel functionality. Performing gap analysis between legacy systems and Siebel
application. Drafting high level design documents and technical design documents. As a Business
Analyst, I have involved in defining business requirements, solution planning and implementing the
solution.
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PRIMARY skills
Siebel 8.0,7.8,7.8.2, 7.5.3, 7.0.3, 00,99
Siebel Applications:
EIM, EAI, Call Center, Business Objects, Configuration, Siebel Tools, Smart
Siebel Modules:
Scripts, Workflow &
Assignment Mgr, Siebel eCommunications, Siebel Analytics
Programming languages: Oracle PL/SQL, Siebel eScript, HTML, XML, Java DatabaseMS SQL Server 7 &
2000,Oracle7.x,
8i/9i,DB2, MS Access
WIN 95/98/2000/NT/XP, UNIX
Operating Systems:
Integration Platforms: BPEL PM 10.1.2 /10.1.3, Jdeveloper, OC4J, ESB, Tibco 2.0.6/5.1.3, /5.2,
Oracle Fusion.
Siebel CRM (Siebel Customer Management, Order Management and
ERP and CRM:
Quote Management, Product and pricing administration) 7.5.3, 7.7, 7.8, 8.0
OracleOrderManagement, OracleShopFloor Manager
Rational Suite (Rose, Requisite Pro), MS Visio, MS Project 2000, MS
Business Analysis:
Office Suite (Word, Excel, Access, PowerPoint)
Java, J2EE, SQL/PLSQL, HTML, XML, XSD, XSLT, WSDL.
Languages:
Data Bases: Microsoft Access, MS-SQL Server, Oracle 8i/9i, SQL, PL/SQL
Messaging Technologies: JMS 3.0, 4.0, HTTP.
Professional Experience:
Invitrogen – Siebel AMS project
Project:
Sierra Atlantic, USA
Client:
Dec-08 to Till date
Duration:
Software Consultant
Designation:
Associate consultant/Support Expert
Role:
Profile of Name Pallavi Yerravalli
Invitrogen Corporation (IVGN) provides essential life science technologies for disease research,
drug discovery and commercial bio-production and its products can be found in nearly every major
laboratory in the world. Invitrogen engaged Sierra Atlantic as the Information Technology Partner
to Support their Existing Siebel CRM application and for Future Development activities.
Roles & Responsibilities:
• Performed Siebel configuration activities as per the client’s requirement.
• Conducted periodic training for new Business Users.
• Interacted with product marketing team & engineering team regarding the change requests at
different phases and execute the same.
• Communicate effectively with business & translate business requirements into technical
specifications
• Played a vital role as a Co-ordinator to fix the bugs and complete the User Requests on time.
• Resolved tickets related to Siebel UI and Siebel configuration.
• Involved in Siebel Application administration activities such as Position & Responsibility
assignments and Data Administration.
Barcelona – AIA communication
Project :
Sierra Atlantic, USA
Client :
Oct-07 to Nov-08
Duration :
Senior Software Consultant
Designation :
Siebel Consultant
Role :
Barcelona offers the only fully convergent Communication Billing and Revenue Management (BRM)
solution with a modern, object-oriented architecture built using Oracle AIA Framework; that can bill
and manage all communications services including wire-line, wireless, broadband, cable, voiceover IP,
IPTV, music, and video. As communications, publishing, media, and entertainment services converge.
Oracle can support companies with a proven offering for billing, customer interaction, and
management of digital services and content. This unified platform enables communication service
providers (CSP) to radically improve time to market of new services, build stronger brands and lower
operational costs, by managing, monitoring and maximizing each revenue stream for any customer
type, service offering, partner relationship, payment method, business model or geography.
Barcelona has Infrastructure components viz. Composite Application Validation System (CAVS),
Business Service Repository (BSR), Error Handling (EH), Diagnostics (DIAG) and Installer (INT). In
addition to the Infrastructure components it has artifacts like EBO, EBS, ABCS each of which is
composed of xsd files and BPEL/ESB processes.
Integration within Siebel application and Customer billing portal was the major aspect.
Roles & Responsibilities:
• Interact with client at a regular basis and modify requirements to specifications.
Profile of Name Pallavi Yerravalli
• Create and modify Siebelworklfows and import the same into .srf using Siebel tools.
• Create new VBC as per the requirements and compile the same in siebel tools environment
• Modify Siebel Business components as required in Siebel tools.
• Create new applets and views for the existing Siebel application.
• Compile all the changed objects into srf.
• Upgrading from Siebel 7.8 to Siebel 8.0 version
• Take regular backups of the srf to maintain versioning and for reusability.
• Siebel server configurations and maintenance (Refreshing databases, configuring Siebel
servers
• Ensure the new builds generated contains all modified files accordingly.
• Coordinate mapping of data with other team members.
• Set up the environment (Configuring Siebel Instances and XREF Databases)
• Coordinate regarding the development tasks with related team members.
• Develop BPEL process to suit the error handling architecture.
• Configure the environment suitable to support Error handling and Diagnostics framework.
• Update the Technical Design and Mapping Documents.
• Develop test scenarios/cases for unit testing.
• Handle development work corresponding to change requests from the client.
• Requirements gathering for the functionality of Infrastructure Components of Oracle AIA.
• Responsible for quality delivery of the following modules:
Diagnostics
o
Error Handling (EH)
o
• Configure and maintain environment supporting Error Handling and Diagnostics tests.
• Ensure version control is maintained for the code.
• Interact with the client on day-to-day process to ensure quality delivery of the product.
• Contributed documents for Knowledge Repository.
Environment: BPEL Process Manager, WSDL, Oracle Apps 11i8, Siebel 7.8, Oracle SOA Suite 10.1.3.1
(upgraded to the latest patch), Siebel Tools, Siebel CRM V7.8.2.6, Siebel CRM 8.0, Oracle E-Business
Suite 11.5.10, OC4J, Oracle Jdeveloper, ESB
Genesis
Project:
Oracle Corp
Client:
May-06 to Sep-07
Duration:
Software Consultant
Designation:
Siebel Consultant
Role:
Genesis is a project being developed in a manner that integrates Oracle Apps, Siebel & other CRM
applications with the help of Oracle middle ware, Oracle fusion.
Genesis is a part of the entire Oracle Fusion product, where we would integrate the Siebel data with
Oracle using the BPEL Process Manager 10.1.3. It provides a rich library of pre-packaged, industry-
specific business processes. The processes are primarily focused on customer-facing interactions and
Profile of Name Pallavi Yerravalli
reflect industry best practices. This solution uses Common Objects and pre-built transformations to
popular applications. BPEL PM is built upon open industry standards such as Web services enabling
enterprises to avoid vendor “lock in” and ensuring interoperability with other solutions. It integrates
the different applications of the Oracle with the Oracle11i repository
Roles & Responsibilities:
• Created new Siebel applets, buttons, views etc using Siebel tools, to support the BPEL
processes.
• Modified existing Siebel workflow and created new workflows to support the BPEL
processes.
• Modified Siebel business objects using Siebel tools as per the requirements.
• Customized Siebel application according to the requirement by modifying or creating new
buttons, applets, views, VBCs, web applets etc., using Siebel tools.
• Developed Siebel Inbound and Outbound Web services in Siebel tools to support
integration with Oracle Apps.
• Gathered requirements related to Integration processes.
• Integrated Oracle Apps, Siebel applications using BPEL Process Manager (PM).
• Developed different business processes of Order and Quote Management using BPEL, ESB
• Developed Create Order, Create RMA Order and Update Order integration BPEL processes
using Oracle Jdev.
• Ensured that all the processes are being executed in Development as well as QA
environment, without any issues.
• Resolved issues raised by QA and end-users related to Siebel.
• Interacted with client on a daily basis.
Environment: BPEL Process Manager, Jdev, WSDL, Oracle Apps 11i8, Siebel CRM order
management, Quote management, Product and Pricing administration, Siebel tools.
UNIVERSAL APPLICATION NETWORKS (UAN 4.3)
Project:
Oracle Corp, USA
Client:
Feb-06 to April-06
Duration:
Software Consultant
Designation:
Siebel Consultant
Role:
Universal Application Network (UAN) is the first and only standards-based solution that enables
organizations to deploy end-to-end, industry-specific business processes while reducing the cost,
complexity, and time of cross-application integration.
This release includes single repository using one set of Siebel Business Integration Common Objects for
both Siebel horizontal and vertical Business Integration Processes (BIPs). It has enhanced a subset of
the existing industry-specific business processes relating to one or more Vertical functional areas (CME
BIPs).
Profile of Name Pallavi Yerravalli
Roles & Responsibilities:
• Provided connectivity for the Edge systems such as Siebel SIA eCommunications,
SiebelTools, Siebel Call Center, Oracle, SAP etc.
• Created and modified workflows and imported the same into .srf using Siebel tools.
• Created new VBC as per the requirements and compiled the same.
• Created/Modified Business components, applets and views for the existing Siebel
application in using Siebel tools environment.
• Compiled all the changed objects into srf.
• Taken regular backups of the srf to maintain versioning and for reusability in siebel tools
environment.
• Ensured the new builds generated contains all modified files accordingly.
• Set up environment on Siebel Instances (server installations and troubleshooting).
• Performed Siebel server configurations and maintenance (Refreshing databases,
configuring Siebel servers for each BIP based on its inbound or outbound nature), JMS
configurations, Etc.
• Modified the existing BIPs that were developed in TIBCO to suit the client requirements.
• Deployed the business process using Tibco business works and test the same.
• Performed unit testing for all the BIPs in Siebel CRM 7.8, as part of development phase.
• Interacted with client provide to support in incorporating the process into their
environment.
Environment: TIBCO Business Works 5.2 CRM: Siebel 7.8, Siebel 7.7, Siebel SIA 7.7, and Siebel UCM
7.8.1, Siebel Tools.
UNIVERSAL APPLICATION NETWORKS (UAN 4.2)
Project:
Oracle Corp, USA
Client:
April 2005 – Jan 2006
Duration:
Software Consultant
Designation:
Siebel Consultant
Role:
Universal Application Network (UAN) is the first and only standards-based solution that enables
organizations to deploy end-to-end, industry-specific business processes while reducing the cost,
complexity, and time of cross-application integration.
This release is a customer specific release and includes a single repository using one set of Siebel
Business Integration Common Objects for both Siebel horizontal and vertical Business Integration
Processes (BIPs). The customer for this release is Toyota Financial Services and the BIPs are designed
based on the business requirements of this client. This release has a new set of industry-specific
business processes relating to Vertical functional areas (FINS BIPs) and also the cross-industry specific
business processes (HZ BIPs). These BIPs use the existing common object model (with some
enhancements).
Roles & Responsibilities:
Profile of Name Pallavi Yerravalli
• Worked on Siebel tools environment to create and modify workflows and import the same
into srf,
• Created new VBC as per the requirements and compile the same.
• Created/Modified Business components applets and views using Siebel Tools.
• Compile all the changed objects into srf.
• Take regular backups of the srf to maintain versioning and for reusability.
• Understand the functionality of each BIP, create and modify new/existing BIPs accordingly.
• Set up environment on Siebel Instances to support the BIPs (server installations and
troubleshooting).
• Performed Siebel server configurations and maintenance (Refreshing databases,
configuring Siebel servers for each BIP based on its inbound or outbound nature), JMS
configurations, etc.
• Provided Support for Product Marketing team in understanding the product and it’s
functionalities.
• Ensured that the new builds generated contains all modified files accordingly.
• Interacted with Product Marketing in making them understand the functionality of the
product.
• Reviewed the Documentation (I&C guide and BIP guide) and ensured the accuracy of these
documents (or guides).
Environment: TIBCO Business Works 5.2 CRM: Siebel 7.7, Siebel SIA 7.7, and Siebel UCM 7.8.
UNIVERSAL APPLICATION NETWORKS (UAN 4.1)
Project:
Siebel Inc, USA
Client:
September 2004 – March 2005
Duration:
Software Consultant
Designation:
Siebel Consultant
Role:
Universal Application Network (UAN) is the first and only standards-based solution that enables
organizations to deploy end-to-end, industry-specific business processes while reducing the cost,
complexity, and time of cross-application integration.
This release is a GA release and includes single repository using one set of Siebel Business Integration
Common Objects for both Siebel horizontal and vertical Business Integration Processes (BIPs). This
release has enhanced a subset of the existing industry-specific business processes relating to one or
more Vertical functional areas (CME BIP’s).
Enhancements made to the Business Integration Processes (BIPs) from previous release can be
enumerated as:
• Migrating from TIBCO Business Works 5.1.3 to TIBCOBusinessWorks 5.2
• Using JMS as a transport instead of HTTP transport for all BIPs
Roles & Responsibilities:
• Created and modified workflows and import the same into srf.
Profile of Name Pallavi Yerravalli
• Created new VBC as per the requirements and compile the same.
• Modified Business components as required.
• Worked on Siebel tools environment to create and modify workflows and import the same
into srf, create new VBC as per the requirements and compile the same.
• Created/Modified Business components applets and views using siebel Tools
• Created new applets and views for the existing Siebel application.
• Compiled all the changed objects into srf.
• Taken regular backups of the srf to maintain versioning and for reusability.
• Understanding the functionality of each BIP and create/modify the process suing TIBCO
designer and test the same in TIBCO business works.
• Implemented changes in the BIPs to suit different test scenarios with the Edge systems such
as Siebel SIA eCommunications, Siebel Call Center, Oracle, SAP etc.
• Ensured that the new builds generated contains all modified files accordingly.
• Created/Modified the BIPs to support UTAF environment Siebel internal tool.
• Provided Support for Blitz by Product Marketing Team
Environment:
TIBCO Business Works 5.2, SAP 4.6 C, Oracle Applications 11i.8, Siebel 7.7, Siebel SIA 7.7, Siebel
tools.
UNIVERSAL APPLICATION NETWORKS (UAN 4.1) BETA
Project:
Siebel Inc, USA
Client:
Nov 2003 – August 2004
Duration:
Software Consultant
Designation:
Siebel Consultant
Role:
Spanning three sub-releases viz., EAP Release, UAN 4.0.1 and Telco One Release, Universal
Application Network
(UAN 4.1) is a practice of enhancing a subset of the existing industry – specific business processes
relating to one or more vertical functional areas along with Cross-industry specific business
processes.
Enhancements made to the Business Integration Processes (BIPs) can be enumerated as:
• Migrated from TIBCOBusinessWorks 2.0.6 to TIBCOBusinessWorks 5.1.3 (EAP release &
UAN 4.0.1 release).
• Used JMS as a transport instead of HTTP transport (Telco One release).
• Perform enhancements relating to the functional behavior of the Business Integration
Processes (Telco One release).
Roles & Responsibilities:
• Modified Siebel application as per the new requirements.
Profile of Name Pallavi Yerravalli
• Imported modified BCs, BOs, VBCs, Applets, and views into Siebel srf and compile the
same.
• Worked on Siebel tools environment to create and modify workflows and import the same
into srf, create new VBC as per the requirements and compile the same.
• Created/Modified Business components applets and views using siebel Tools
• Created and modified workflows according to the requirements and import the same.
• Installed Siebel Server and imported and compile the modified objects.
• Created/modified BIPs accordingly (consisting of both BC and VBC based scenarios) as per
the required functionality.
• Developed the Tibco processes as per the new requirements.
• Modified the BIP to support the UTAF environment.
• Provided Support in Blitz for the Product Marketing Team.
Environment:
TIBCO Business Works 5.1.3. SAP, Oracle Applications, Siebel 7.7, Siebel 7.5.3., Siebel Tools.
COMMENDO
Project:
Commendo Inc
Client:
April 2003 – October 2003
Duration:
Software Consultant
Designation:
Configurator
Role:
Commendo is a network appliance, which has facilities like clustering, caching and extra security
making use of active directory in windows 2000 family of server platforms.
This project involves checking the functionality of portal application servers with back office as the
content provider. It includes configuring the portal to the backend content provider and check
involves gauging network latency, application performance and transaction time differences with
and without the appliance and connectivity issues.
Roles & Responsibilities:
• Configured portal applications like SAP Enterprise portal, Tibco Active Portal, BEA Portal,
Macromedia JRun Portal servers.
• Involved in compiling reviews checklists.
• Involved in mining & collecting required information.
• Checked the connectivity to the database to save and retrieve dynamic data.
Environment:
BEA Portal, TIBCO Active portal, JRun Portal, SAP enterprise portal, Sun one directory server,
Directory Server(LDAP), web logic, IIS, Windows 2000, IE, Netscape, QTP.
REACTIVITY-PLUG-IN
Project:
REACTIVITY-CI-Web Server Plug-ins-reactivity
Client:
Profile of Name Pallavi Yerravalli
August 2002 - Mar 2003
Duration:
Software Consultant
Designation:
Reactivity XML firewall (RXF) allows screening of incoming Web Services traffic and restricting
access depending on pre-configured policies. It acts like a reverse proxy for the SOAP and XML
traffic over HTTP.
Once authorization is successful, RXF creates a SOAP envelope to mimic the original request and
sends that envelope to the actual provider of that web service .The soap envelope will contain a
SAML assertion that will identify that the request originated from RXF. This assertion can be used
to restrict web service access only through RXF and not directly.
The web server that acts as the front-end for the HTTP transport of the SOAP request will have to
allow SOAP request only if it contains the SAML assertion from RXF.
Roles & Responsibilities:
• Configured the web pages to check the authenticity.
• Developed a plug-in that allows the web server to platform validations.
• Created the installers for the plug-in.
Environment:
C, Linux, SOAP, XML, WSDL
Education & Certification:
Masters in information systems, Osmania University, India
•
Bachelors of Computer applications, Osmania University, India
•
Provided upon request...
References:
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