Sales Manager

Maureen A. Stetson

** ****** ****** 508-***-****(Cell),508-***-**** (Home)

West Bridgewater, MA 02379 email: ***************@*******.***

SUMMARY

• Expert Cross Functional Team Builder, exceptional people manager

• Proven senior leadership skills as a Business Operations Manager.

• Results oriented, highly energetic proven leader that is driven to include customer satisfaction and positive

financial results in all activities.

• Expert technical planning and execution of merger & acquisitions activities as well as factory outsourcing.

PROFESSIONAL EXPERIENCE

Motorola Inc.,Boxboro, MA (Sept 2008-Feb 2009)

Home & Networks Mobility Division which provides end-to-end, wired and wireless broadband solutions that help

cable, telco and cellular providers mobilize voice, video and data seamlessly across networks and devices.

Manager of Sales Operations, Go-to-Market Team (GTM)

• Deployed highly customized salesforce.com, Unlimited Edition, implementation. Designed and implemented

many custom features. Became the divisional expert on CRM.

• Managed the sales opportunity pipeline, management reports, and forecasts for entire GTM sales & service team.

• Led instructional webinars on sales tools and business philosophy as well as conducting one-on-one coaching

sessions.

Broadbus Technologies Inc., (acquired by Motorola Inc.), Boxboro, MA (July 2005-Sept 2008)

A leading provider of next-generation video on-demand solutions that enable advanced services such as video-on-

demand (VOD), time-Shifted TV, On-Demand digital Ad Insertion and full scale Television-on-Demand (TOD®)

Director of Sales Operations

• Redesigned and optimized sales processes and delivery mechanisms to ensure customer satisfaction in all aspects of their

business.

• Created customer technical proposals, pricing models and contracts.

• Enriched existing saleforece.com implementation to more effectively use CRM data for future sales opportunities

• ERP/Oracle implementation- aligned business process with new tools

• Creation of quotation process with administration of the formal presentation of quotes to world-wide customers.

• Customer advocacy, the voice of the customer in all business matters.

C-COR Inc., Andover, MA (July 2004-April 2005)

A leading provider of premium quality, globally-oriented products; operations support software solutions; and high-

end technical services-all enabling cost-effective delivery of voice, video, and high-speed data over advanced HFC

(Hybrid Fiber Coax) broadband networks.

Customer Support Manager, Americas Sales Operations

• Managing the implementation of Salesnet®, an on-line CRM tool. Goals are to streamline the

sales process, enabling rapid response to changing customer requirements, improved efficiency of the sales force and give

senior management real-time visibility to the sales funnel and forecast.

• Created customer proposals and contracts.

• Managed software licenses for Broadband Management Solutions business unit.

• Defined changes required in existing Oracle system to support the sales staff in presenting

bundled product proposals hardware, software and services) to customers.

• Acted as customer advocate to resolve support issues in a timely manner.

Stargus, Inc. (acquired by C-COR Inc.), Andover, MA (April-July 2004)

A global provider of OSS solutions for the Broadband Industry which provide optimization and management of cable

access networks (HFC plant and DOCSIS equipment) and IP services.

Director of Sales Operations

• Designed and implemented world wide software sales strategy .

• Redesigned and optimized sales processes and delivery mechanisms to ensure customer satisfaction in all aspects of their

business.

• Created customer technical proposals, pricing models and contracts.

• Managed customer training program and ensured successful delivery of on-site instructor led training as well as WEBEX

delivery.

• Managed software license program, actively pursed license extensions and up selling of new features to existing customer.

• Actively participated in the business integration of Stargus as it was acquired by C-COR Inc.

Motorola, Inc., Mansfield MA (1988 -2003)

A global leader in providing integrated communications and embedded electronic solutions.

Senior Project Manager, Broadband Communications Sector Operations (Dec 2001 – 2003)

• Designed and implemented strategy for international service offerings and their implementation.

• Optimized world-wide repair operations, streamlined and reduced operating expenses

• Sector representative on corporate council to improve customer satisfaction.

• Directed the relocation and consolidation of three manufacturing facilities into one centralized location and

achieved significant cost-reductions.

• Led project team that drove customer satisfaction improvements on global service and repair business.

• Successfully merged manufacturing operations with an acquired company (River Delta Systems).

Technical Operations Manager, Internet Protocol Systems Group (Oct 1999 – Dec 2001)

• Directed factory and field quality projects for DOCSIS 1.0 and 1.1 standards compliant modem and cable router

products using Six Sigma practices.

• Managed Test Engineering activities in multiple factories including international location.

• Led new technology introductions to factories, including automated test suites

• Removed technical barriers to product shipments, maximizing revenue

• Directed the relocation of product repair facility from USA to Mexico achieving a $1.7million annual cost

savings.

• Played a key role in the merger of General Instruments with Motorola’s Multimedia Group to form the Broadband

Communications Sector.

Technical Account Manager, Multimedia Group (Dec 1995 – Oct 1999)

• Managed the first successful commercial launch of Cable Data Services in North America( Time Warner Cable,

Northeast Ohio)

• Managed customer relationships with four of the largest cable operators in North America as well as schedule of

product rollouts, contracts and purchase orders.

• Led efforts to gather customer requirements (SOWs), developed product roadmaps for implementation of them.

Product Manager, Network Systems Division (Jun 1994 – Dec 1995)

• Directed the successful commercial launch of Voice Relay™ product line, which allows voice traffic to piggyback

on Frame Relay data traffic saving customers long distance phone charges.

• Managed a multinational hardware and software development team that included members from USA, Canada and

India. Team headcount peaked at 30 members.

• Led all aspects of new product introduction including marketing forecasts, business plan, margin analysis,

financial profiling and development & delivery of product.

Sustaining Engineering Manager, Network Management Products (Jan 1989 – Jun 1994)

• Drove improvements in the field stability of multiple Network Management platforms, including customer

escalation resolution and product performance.

• Reduced customer issues in the field by 87%, improved customer perception of products thus generating

incremental revenue via new purchase orders.

• Responsible for product introductions of customer specific software and hardware enhancements.

• Managed a group of 14 people, recruited & trained college hires

Principal Software Engineer, Network Management (Mar 1988 – Jan 1989)

• Designed and developed software for network management systems, using both proprietary protocols and SNMP.

• Created innovative new software offerings (written in C and assembly language on UNIX

platform) for sales to customer.

• Acted as team leader for junior engineers, mentored and trained them

EDUCATION

MBA May 2007 at Bryant University, Smithfield RI:

Appointed member of the Graduate School Academic Grievance Committee

Stonehill College, Easton, MA

Principles of Management

Management Planning and Control

Bridgewater State College, Bridgewater MA

Bachelor of Science, Mathematics, minor in Secondary Education

Professional Training

Classes taken include: Utilizing the Six Steps to Six Sigma, Crisis Management, Product Safety & Liability, Augusta

Institute for Management, Preventing Sexual Harassment in the Workplace, Motivation and Goal Setting, Diversity

Awareness, Time Management, Developing Strategic Partnerships, PMI: Risk Management, PMI: Project Recovery,

Sarbanes – Oxley Compliance, Value Selling

TECHNICAL SKILLS

Microsoft Project, Microsoft Excel, NetMeeting, WORD, Microsoft Office, Microsoft Outlook,

Internet Explorer, Netscape, Microsoft Power Point, Visio, Minitab, C, UNIX, CLARIFY,

VRTX, PSOS, ClearCase, LabView, CMM/SEI, ISO9001:2000, Six Sigma, Mgates, VMEbus

salesnet.com, Oracle 11i, salesforce.com, Siebel CRM OnDemand, Value Selling ®

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