Quality Assurance Engineer
Resume:
Robert S. Gray *** Brookgreen Drive
Lexington, NC 27292
PROFESSIONAL EXPERIENCE
Quality Assurance Specialist – Supervisor (Oracle Packaging) July 2006 – May 2009
• Ensure that all instrumentation documents including calibration instructions, servicing instructions, and any related
documents are accurate and up to date with current practices. Write, revise, and review, instrument calibration
documents for 5 labs at 3 plants. Perform monthly internal calibrations. Coordinate annual calibrations by outside
services.
• Make recommendations for instrument repairs, upgrades, and replacements as needed to ensure accurate and reliable
data generation.
• Coordinate overtime during the workweek and on weekends and holidays. Facilitate interview process for new
hires.
• Review/maintain lab technologist and temporary employee’s time records.
• Write, revise, and review Work Instructions and Procedures related to quality, and in response to failures.
• Review external customer specifications to ensure compliance of QA lab quality systems. Communicate
discrepancies between customer specifications and Packaging internal systems to appropriate parties.
• Manage the Test Methods database documents. Methods are reviewed annually to ensure that the documents are
accurate and up to date with current practices.
• Maintain the QA Training Checklist to ensure that the documents are accurate and up to date with current practices
and special training requirements.
Quality Assurance Specialist – Customer Complaints (Oracle Packaging – formerly RJR Packaging) July 2004 – July 2006
• Provided timely and accurate customer complaint resolutions and communicate those resolutions to manufacturing
supervision and management.
• Developed / maintained Quality Systems documents (Packaging Test Methods, Work Instructions, Standard
Operating Procedures, Trial Run Procedures, Standing Special Instruction and Procedures) as they relate to customer
complaints.
• Ensured functional areas (QA, MFG, ENG) have complete, accurate and the most current documents (SOP's, TRP's,
SSI's, PTM's, WI's, and procedures) to aid in the performance of their jobs as it relates to processing Customer
complaints.
• Determined the resources (Management, Process Engineer's, Development Engineer's, Technical Service Engineer's,
Supervisors, Operation Associates necessary to investigate the complaint.
• Maintained Weekly / Monthly reports pertaining to External Customer Complaints.
Quality Assurance Specialist – Customer Certifications & Samples (RJR Packaging) May 2003 – July 2004
• Provided accurate Certificate of Analysis to customers in a timely manner.
• Provided customer samples (Pre-shipment – Regular) to customers in a timely manner.
• Maintained Standing Special Instructions in SQC system to support QA labs, manufacturing and customer
requirements.
• Maintained and managed resources required to ensure the timely and accurate delivery of customer samples.
• Tested products produced against customer specifications and requirements as required.
• Participated on various teams such as: Print Defect and Blister Backing.
Quality Assurance Technician (RJR Packaging) December 1996 – May 2003
EDUCATION
North Carolina A&T State University Greensboro, NC
Bachelor of Science in Manufacturing Systems May 1996
CERTIFICATIONS
Certified Quality Auditor – American Society for Quality December 2004
Certified Quality Improvement Associate – American Society for Quality June 2004
CERTIFICATES
ISO:9001:2000 Internal Quality Auditor Training – North Caroline State University September 2007
Statistical Process Control – Pepsi-Co Quality University April 2007
HACCP Workshop – AIB International June 2006
MILITARY SERVICE
United States Marine Corps – Honorable Discharge 1990 / Disabled Veteran (Service Connected)
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