Manager Customer Service
Resume:
Lisa L. Baruch
Pompano Beach, FL 33064
abnthx@r.postjobfree.com
OBJECTIVE To obtain an accounting position which utilizes my acquired skills and
problem solving abilities.
EDUCATION Certificate, Hotel Front Office Procedures (January 1985)
Atlantic Vocational School, Coconut Creek, FL
General Studies, (September 1983 – March 1984)
Joliet Junior College, Joliet, IL
EXPERIENCE Sales Documentation Specialist (August 2006 – November 2008)
Bluegreen Corporation, Boca Raton, FL
Responsibilities include the auditing, processing and booking of sales
contracts for time-share properties. Duties also include processing
inventory and commission for sales personnel and generating payroll
process reports.
Night Auditor (April 2006 – August 2006)
Marriott Boca Raton, Boca Raton, FL
Responsibilities included night management of the front office,
performance of the night audit closing and management of daily revenues
utilizing Excel. Duties also included processing of guest check-in and
check-out, posting payments and charges to guest accounts and providing
excellent customer service.
Night Auditor (May 2002 – April 2006)
Hilton Garden Inn, Boca Raton, FL
Responsibilities included night management of the front office,
performance of the night audit closing and management of daily revenues
utilizing Excel. Duties also included processing of guest check-in and
check-out, credit card processing, creating direct billing invoices, posting
payments and charges to guest accounts and providing excellent customer
service.
Payroll Clerk (March 2001 – May 2002)
SBA Network Services Inc., Boca Raton, FL
Responsibilities included recording and processing payroll on weekly and
bi-weekly schedules for 1300 employees. Duties also included entering
and balancing employee hours using Excel, recording and programming
employee hours and factoring time and expenses using the Great Plains
System and auditing reports in the ADP payroll system.
Group Billing Coordinator (June 2000 - March 2001)
Hyatt Regency Pier 66, Ft. Lauderdale, FL
Responsibilities included contacting and meeting with various groups in
the planning of their meeting or convention. Duties also included ensuring
proper billing according to customer’s preferences, correspondence with
customers, posting and auditing charges, taking guest inquiries and
account problem solving.
Night Auditor (March 1999 – June 2000)
Town Place Suites by Marriott, Boca Raton, FL
Responsibilities included night management of the front office,
performance of the night audit closing and management of daily revenues
utilizing Excel. Duties also included processing of guest check-in and
check-out and credit/check authorizations.
Night Auditor/Income Auditor (September 1989 - March 1999)
The Westin Hotel, Ft. Lauderdale, FL
Responsibilities included all aspects of hotel accounting including the
posting of general ledger numbers, posting and coding of accounting
journals, the balance of daily revenues on various spreadsheets and the
recording of server tips in accordance with payroll procedures. Duties also
included accounts payable and receivable and the verification of
accounting reports.
COMPUTER Data entry speed: 14,000 strokes. Typing: 50 words per minute.
SKILLS Microsoft Excel, Microsoft Word, Microsoft Outlook, Fidelio, NCR,
Micros, Ritchie, H.I.S. Systems, SAP Starwood System, ADP Payroll
System, Timberline, Great Plains Wennsoft, Lotus, AS 400 and Synergy.
REFERENCES Mary Ann Yount
Sales Documentation Manager
Bluegreen Corporation, Boca Raton, FL
Tracy Nixon
Controller
Hilton Garden Inn, Fairfax, VA
Betsy Burge
Payroll Manager
SBA Network Services Inc., Boca Raton, FL
Kim Fuller
Credit Manager
The Westin Hotel, Ft. Lauderdale, FL
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