Sales Customer Service
Resume:
Jennifer Breeding
Pickerington, OH 43147
*****************@*****.***
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Innovative leader with a proven ability to excel in challenging, results-oriented environments, both as an independent
contributor and team leader. Utilizes excellent project management and communications skills to effectively manage
and meet deadlines on multiple projects. Applies top-notch creative thinking and problem solving skills to grasp
new concepts quickly and integrate them into the big picture. Successfully manages, develops, and maintains
established business relationships through exceptional customer service and relationship building. Also possesses a
strong history
of Sales, Customer Service, Management and Customer Relationship Management (CRM) experience.
SKILLS________________________________________________________________________________
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• Excellent communication and interpersonal skills
• Works in a collaborative manner with an aptitude for cultivating positive relationships
• Proven team player with excellent team building skills
• Strong history in developing CRM solutions to simplify and streamline business processes
• Excellent Trainer and Training program development
• Ability to concurrently manage multiple assignments and projects
• Creative Thinking and Problem Solving
• Flexibility to rapidly adjust priorities and respond to change
• Self-starter and exceptional follow through
• MS Office, MS Project, Visio, CRM (SalesLogix), Cosmos, Online Learning
AWARDS_________________________________________________________________
• Circle of Excellence Member 2006, 2007 and 2008
• Business Development Award in Recognition of Outstanding Sales Achievement 2006, 2007 and 2008
• #1 Regional Sales recognition 2007 and 2008
• Top 20 Sales recognition 2006 (12), 2007 (8) and 2008 (11)
• MVP Award Issued by major national account client for Contractor Onboarding Supplier Counsel and Accounts
Receivable/Payables Supplier Council
• Leadership Award - NetJets
PROFESSIONAL EMPLOYMENT_______________________________________________________
Modis, Columbus, OH 12/2005 - Present
National Account Manager (6/2008 – Present)
• Responsible for all critical issues for National Account including: sales, sales growth, budgeting, gross margin,
operational expenses, customer service, accounts receivable, and resolution of any personnel issues.
• Manage National Account team across US supporting Columbus based client
• Created National Account Playbook for major Insurance client
• Conduct weekly update meetings with National Account Team
• Create and maintain weekly reporting on National Account sales and customer service activity
• Point of contact for major National Account client regarding all aspects of the client relationship, including conflict
resolution
• Conduct monthly meeting with clients to ensure continued success in delivery and support of customers needs and
expectations
• Continued duties as outlined below
Sr. Business Development Manager (12/2005 – 6/2008)
• Partner with customers through strategic and consultative sales approach to understand their business need, issues,
strategies, and priorities to deliver a value-adding business solution.
• Increased branch revenue and market share by 60%
• Grew and managed gross profits from $1 million in 2006 to over $8 million in 2008
• Consistently attained greater than 100% of quotas (165%), contributing to team goals and company success for
three years: 2006, 2007, 2008 and continue into 2009
• Doubled the existing branch headcount in the first year and grew to consistently maintaining 70% of office
headcount thereafter
• Consistently surpassed the company-wide goal of revenue growth, contributing to companies overall success
• Manage customer concerns and quickly identify, course of action with a goal of first call resolution while resolving
customer concerns in a timely and effective manner.
• Consistently developing strong, sustainable relationships with VAR partners and executive decision makers.
• Develop new relationships with IT managers and “C” level executives
• Managed up to 6 recruiters on a daily basis and track their daily progress on each open position (i.e. phone
contacts, interviews, reference checks and submittals). Completed RFP process and won bid for staffing consulting
services and permanent placing for a major insurance company on a National Account level.
• Work closely with multiple levels of client management, to develop hiring strategies, negotiate contracts, prepare
RFP responses, identify personnel requirements and build client relationships.
• Cultivate new business development opportunities through targeted marketing, networking, and cold-call efforts;
establish contacts and manage relationships to generate leads and new business.
• Responsible for screening, interviewing, hiring, and managing IT Consultants for FORTUNE 500 companies.
• Update and maintain database of client and consultant information that includes personal and company
information, conversations, financial information and contract policies
Independent Consultant, Columbus, OH 5/2004 – 11/2005
Partnered w/Midstar CRM Solutions
• Assisted clients in implementing customized solutions that streamlined processes and increased sales and
marketing efficiency and effectiveness through the use of Customer Relationship Management (CRM)
• Assisted and guided clients in understanding and streamlining internal processes
• Compiled marketing analysis reports to establish sales effectiveness
• Facilitated project planning meetings with new clients and Midstar CRM Solutions Technical team
• Managed current account base through weekly status meetings and account management
• Developed and coordinated marketing campaigns within my territory
• Conducted standard End User and Administrator Training
• Customized Executive and End User training sessions including documentation
• Promoted budget assignments for current client base
• Assisted in the development and management of Sales Process by implementing 90 day sales program for
new sales representatives, prospecting and lead follow-up program as well as industry specific campaigning
• Built and maintained relationships with Channel Partners
• Built and maintained relationships with Best Software
• Participated in the Best Software 100/100 producers program
NetJets, Inc, Columbus, OH 11/2000 – 4/2004
Director, Sales Support (7/2001 – 4/2004)
• Managed Sales Support and Customer Relationship Management Staff of 35 including the management
of all daily activities, initiatives, conflict resolution, suggestions, support, training, etc.
• Performed all performance reviews and manage a positive working environment
• Created, compiled, and distributed quarterly Sales competitive results and to Sr. Management Team
• Created and managed the departmental budget in conjunction with Executive Vice President of Sales
and Marketing
• Managed the development and distribution of the Sales and Marketing reports, determined necessary by
the Sr. Management Team
• Managed the continued evolution of the Sales Consultants commission plan. This includes the
continued professional development of the Sales Consultant’s through expanding their sales and business skills
• Managed the company wide CRM projects and timelines
• Developed and maintained Sales workflow process within SalesLogix
• Managed outside vendors, particularly in the areas of professional services and application software,
including responsibility for contract negotiation and fulfillment
• Coordinated and conducted facility tours to prospective clients, owners, press and various events for the
Sales and Marketing Team
• Telecommunication liaison to TS for all Sales and Marketing telecommunication needs
• Developed and maintain National Do Not Call program within Sales and Marketing organization to
ensure NetJets is following Do Not Call guidelines
• Developed and mapped Sales Business Operating Processes as part of a company wide initiative
• Developed and maintained Quarterly Employee recognition program for Sales and Marketing
• Acted as Sales and Marketing representative for company wide initiatives including NetJets Rebranding
Team, Business Continuity Plan, Exclusive Experience Program, Emergency Response Program, United Way
Cabinet and other Operational Teams
• Developed Intern Program for Sales and Marketing
• Presented and acted as guide on weekend Friends and Family tours of our Operating Facilities
• Acted as an Ambassador for the company
• Represented NetJets, Inc at various Sales and Marketing functions
Senior Manager, Customer Relationship Management (2/2001 – 7/2001)
• Responsible for the overall management of Customer Relationship Management projects strategic to the
Sales and Marketing teams
• Measured and reported project impact, financial justification, cost savings, ROI and process
improvement
• Created and managed business processes and guidelines to ensure process improvement and financial
payback
• Created, implemented and managed comprehensive project management plans outlining critical path
identification
• Acquired and managed project resources necessary to achieve all targeted project deadlines and
objectives
• Worked with Senior Management to assess project priorities and objectives
Senior Project Manager (11/2000 – 2/2001) (On-site Consultant employed by Software Spectrum)
• Administered and managed the strategic direction of Customer Relationship Management (SalesLogix) for NetJets
• Assessed project goals, objectives and priorities in collaboration with the Sales and Marketing Teams
• Worked with Senior Management, Sales, and Marketing to identify, prioritize and complete key projects
• Acquired and managed necessary project resources for project completion
• Managed projects within established project plans to achieve targeted objectives
• Trained Sales and Marketing organizations on use of SalesLogix
Standard Register Company, Dayton, OH 5/1998 – 11/2000
Product Marketing Manager, e-Forms and Workflow (5/2000 – 11/2000)
• Identified, developed and managed e-Form and Workflow marketing programs
• Managed program lifecycle
• Managed and maintained targeted financial objectives for key programs
• Developed e-Form starter packets to align with Vertical Marketing programs
• Developed e-Form and Workflow Marketing collateral with Marketing Communication Department
• Trained sales force on new e-Form and Workflow programs
• Developed and managed e-Form Business Partner Program
• Responsible for contract negotiations with third party vendors (multi-million dollar contracts)
Sales Project Manager (5/1999 – 5/2000)
• Administered and managed the strategic direction of Sales Force Automation (SalesLogix) for nationwide Sales
Organization, including120 workgroup and remote users
• Established and managed financial budget for Sales Force Automation
• Hired, managed and mentored Jr. Project Managers and Sales Interns
• Developed, coordinated and managed all logistics, program content, audio/video, recognition event and budget for
annual Sales Kickoff meeting
• Trained Sales Organization on use of Sales Force Automation
• Worked with General Manager, Sales and Product Development to identify, prioritize and complete key projects
related to the performance of a national sales team
• Developed and managed Sales Internship program
Marketing Communication Analyst (5/1998 – 5/1999)
• Coordinated and managed all logistics, program content, audio/video and recognition event for major sales
meeting
• Trained associates on company’s Core Vales in a train-the-trainer program
• Managed the employee database and e-mail distribution lists used as the division’s primary channels of
distribution
• Assisted in the development of specific communication deliverables for division’s senior vice president
and general manager
• Contributed to divisional newsletter by writing articles, providing graphic design support and working with
outside design firm and print shop to produce newsletter
EDUCATION________________________________________________________________________
BA, Communication Management (Cum Laude), THE UNIVERSITY OF DAYTON, 1999
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