Sales Customer Service

Beth C. Cash

**** ******** **.

Lithonia, GA. ***58

770-***-**** (H)

*********@***.***

Objective:

Highly motivated with retail, fashion consulting/ imaging career path in a fashionable line of product for over 20

years with over 8 years in wireless telecommunication also, with a track record of consistently meeting and

exceeding customer expectations and company goals. Core competencies include customer relations, employee

supervision, training, operations, sales promotions, and P&L accountability, advertising, promotion, research and

development, marketing research, purchasing, distribution, package development, and finance.

Experience:

Queen Elizabeth & Chelitia’s Couture Fashion, Inc.

Store Manager, Merchandiser& Imaging Consultant, Assistant Store Manager

May 2000- ?

• Assist in opening 4 new specialty stores.

• Analyze goals being met (UPT &ADS) staying up for productivity.

• Placed orders to restock merchandise and handled receiving of products.

• Imaging and Fashion Consulting.

• Visit stores and analyze opportunities to drive sales

• Provide input to central planning organization to inform pre-season merchandising and assortment strategy.

• Managed payroll, scheduling, reports, email, inventory, and maintained clientele book and records.

• Extensive work with visual standards and merchandising high-ticket items.

• Set-up trunk shows and attended clinics for new incoming fashion lines.

• Worked with tailors and seamstress for fittings.

• Scheduled private shopping appointments with high-end customers.

• Administrative responsibilities include processing information for payroll and closing register.

• Manage total store level operations, including staff hiring, training, evaluation and work schedules.

• Handle budget planning and tracking, accounting and payroll.

• Coordinate inventory control, receiving; merchandising (plan-o-grams) and store maintenance.

• Achieved the highest sales growth in the district; store was chosen as a model store for district.

• Responsible for every phase day-to-day store operations.

• Provide welcoming service by greeting and assisting guests, and responding to guest inquiries and

complaints.

• Create an atmosphere and culture where guest satisfaction is the primary goal of all sales associates.

• Build sales by identifying and following through on sales opportunities.

• Develop marketing and ordering collateral material; utilize tools such as Access Marketing to target and

draw in potential and repeat guests.

• Promote repeat business and word-of-mouth advertising through well-executed shifts.

• Anticipate changing factors in the local market that affect business, such as office building openings

or direct competition, in order to build sales and maintain profit margins.

• Ensure the smooth operation of each shift through proper scheduling, attention to detail, positive

motivational techniques, and directional techniques.

• Monitor sales activities to ensure that guests receive satisfactory service and quality goods.

• Enforce safety, health and security rules.

• Responsible for accurate completion of Daily Sales Report and coding of invoices for payment.

• Interview, hire, and manage payroll of hourly employees; hire the best people for the job; keep turnover to

an acceptable level.

• Order products and supplies on a timely basis.

• Create schedules that meet labor expense goals.

• Responsible for setting objectives for retail employees, and for providing feedback and administering

regular performance reviews.

• Responsible for effective training of sales associates and shift supervisors, and assigning employees to

specific duties.

• Responsible for creating and sustaining a high-performance work environment for motivated employees.

• Established sales goals managed budgets and devised sales forecasts.

• Maximized sales and profitability of assigned areas through execution of company programs.

(Between October 2005-June 2006 worked at Lane Bryant FT and March 2008-September 2008 at Ashley

Stewart FT.)

Ashley Stewart, Mall of Stonecrest

Assistant Store Manager

March 2008- September 2008

• Analyze goals being met (UPT &ADS) staying up for productivity.

• Placed orders to restock merchandise and handled receiving of products.

• Visit stores and analyze opportunities to drive sales

• Recommend vendor mix at door level

• Provide input to central planning organization to inform pre-season merchandising assortment strategy.

• Managed payroll, scheduling, reports, email, inventory, and maintained clientele book and records.

• Integrated new register functions.

• Recommend assortment/allocation changes.

• Extensive work with visual standards and merchandising high-ticket items.

• Merchandised designer women's wear.

• Provide customer service.

• Maintain and restock inventory.

• Administrative responsibilities include processing information for payroll and closing register.

• Manage total store level operations, including staff hiring, training, evaluation and work schedules.

• Handle budget planning and tracking, accounting and payroll.

• Coordinate inventory control, receiving; merchandising (plan-o-grams) and store maintenance.

• Achieved the highest sales growth in the district; store was chosen as a model store for district.

• Responsible for every phase day-to-day store operations.

• Established sales goals managed budgets and devised sales forecasts.

• Maximized sales and profitability of assigned areas through execution of company programs.

• Interviewed, hired, trained, mentored, coached and evaluated performance of hourly associates.

• Responsible for personnel management, merchandise selection and presentation and store operations.

• Worked with store managers to ensure merchandise changes aligned with sales patterns.

K & G Superstore, Stone Mountain

CSR Lead (PT)

September 2008-December 2008

• Worked directly with vendors to confirm and verify shipments.

• Managed all aspects of merchandising, window displays, and stocking.

• Ensured excellence in customer service and resolved all problems at the store level.

• Managed payroll, scheduling, reports, email, inventory, and maintained clientele book and records.

• Exercise independent judgment, decision-making abilities and high level of confidentiality.

• Collaborate with various levels of management to gather information pertaining to key issues.

• Act as liaison between management and field sales personnel to ensure proper communication.

• Coordinate the interviewing process between management and new hire candidates.

• Communicate well with external contacts to properly handle direction of business relations.

• Distribute company literature and follow- up with meeting arrangements as needed.

Lane Bryant, Snellville

PT Key Holder, promoted to FT Key Holder, and Store Manager

October 2005- June 2006

• Analyze goals being met (UPT &ADS) staying up for productivity.

• Placed orders to restock merchandise and handled receiving of products.

• Visit stores and analyze opportunities to drive sales

• Recommend vendor mix at door level

• Provide input to central planning organization to inform pre-season merchandising assortment strategy.

• Managed payroll, scheduling, reports, email, inventory, and maintained clientele book and records.

• Integrated new register functions.

• Recommend assortment/allocation changes.

• Extensive work with visual standards and merchandising high-ticket items.

• Merchandised designer women's wear.

• Provide customer service.

• Maintain and restock inventory.

• Administrative responsibilities include processing information for payroll and closing register.

• Manage total store level operations, including staff hiring, training, evaluation and work schedules.

• Handle budget planning and tracking, accounting and payroll.

• Coordinate inventory control, receiving; merchandising (plan-o-grams) and store maintenance.

• Achieved the highest sales growth in the district; store was chosen as a model store for district.

• Responsible for every phase day-to-day store operations.

• Established sales goals managed budgets and devised sales forecasts.

• Maximized sales and profitability of assigned areas through execution of company programs.

• Interviewed, hired, trained, mentored, coached and evaluated performance of hourly associates.

• Responsible for personnel management, merchandise selection and presentation and store operations.

• Worked with store managers to ensure merchandise changes aligned with sales pattern.

(Car accident hospitalized for 6 wks.)

A. Roberts Telecommunication Service, Snellville

Assistant Store Manager

May 1988- April 2000

• Led team members to ensure the store met quota on a monthly basis.

• Recruit, interview, hire, and train qualified sales associates based on the day-to-day needs of the business.

• Sales of paging system and up to date technology with wireless telecommunication and accessories.

• Satisfy coverage requirements by preparing, delivering, and implementing staffing schedules in a timely

manner that meet business traffic needs and to budget.

• Provide coordination, measuring and monitoring of all sales and non-sales tasks, direction, and motivation

to store employee team to build a positive sales and service environment.

• Respond to all sales and customer issues.

• Over all Technology.

• Be responsible for the performance and accounting measures necessary to run a successful business.

• Adhere to all operational policies put out by the company and market specific objectives.

• Complete all necessary sales reporting.

• Provide ongoing coaching and development to ensure company growth.

• Partner with human resources to ensure all proper steps are being taken when dealing with personnel issues.

• Ensure that all opening and closing procedures are followed.

• Ensure the integrity of inventory and cash in the store environment at all times.

• Complete sales tracking and related reports.

• Ensure store is clean, all equipment is properly maintained and in good working order, and that selling

systems and supplies are appropriately stocked and provisioned

• Manage all customer-related activities to ensure a high level of customer service in the store environment.

• Operational and financial performance management skills, especially site P&L management

• Implement new store programs and be proactive in creating new sales initiatives.

• Ensure that all company policies are followed as well as any market specific objectives.

• Assist with managing outside sales & marketing activities as needed.

• Assist area manager in handling employee disciplinary issues.

• Identify & communicate activities within the community served by the store to increase brand awareness

and sales.

Ensure all company communications are disseminated to store staff.

•

Education:

Beulah Heights University, Atlanta GA. BA in Theology, June 2001

AIU, Buckhead, GA. MS in Fashion and Retail Management, June 2003

University of Phoenix, Marietta, GA. MA in Business Management/Marketing, June 2005

Liberty University, Lynchburg, VA. PhD in Counseling, July 2008

University of Phoenix, Marietta, GA. Doctoral of Organizational Leadership/Supply Chain

Computer Skills:

Microsoft Word, Excel, and PowerPoint, Access, Web Solar, Windows Vista, Imaging, Internet, WordPerfect,

Peachtree Accounting, QuickBooks, Merchandising.

Salary Request:

35,000.00

References

Mr. John O’Darian, District Manager, Queen Elizabeth & Chelitia’s Couture Fashions, Inc. (404) 232-

5998(office)

Mr. Rob Kale Supervisor, K & G Superstore, 404-***-****(office)

Kelly Graves, Store Manager, Ashley Stewart, 404-***-****(office) 404-***-****(cell)

Cleveland Graham, Management, Lane Bryant, 770-***-****(office)

Author Roberts, CEO of A. Roberts Telecommunication, 678-***-**** (office)

Contact this candidate